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About this property
Lake Kivu Serena Hotel is located just 3 km from the centre of Gisenyi. The hotel features an outdoor swimming pool, a restaurant and an on-site bar. Free WiFi is available in the rooms and each room comes equipped with a satellite TV, a kettle and private bathroom. Certain units include a seating area to relax in after a busy day. Guests can enjoy a meal at the hotel's restaurant and enjoy a drink at the bar. There is a 24-hour front desk and airport transfers can be arranged upon request at a charge. The shores of Lake Kivu is 100 metres from the hotel, while the Kigali International Airport is 160 km away.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool
- Free WiFi
- Airport shuttle
- Beachfront
- Restaurant
- Fitness centre
- Tea/coffee maker in all rooms
- Bar
- Private beach area
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Guest reviews
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Guests who stayed here loved
- Chansa
Zambia“It has a beautiful ambience and a nice view of the lake ..the greens are lovely” - Walter
Germany“Quality does not tolerate compromises. Kivu Serena is a juwel in Gisenyi. The variety of the breakfast buffet is hardly to be competed. The garden and private acces to lake Kivu as well as the Pool are unbeatable assets” - Sally
United Kingdom“Location on the lake beautiful gardens . Excellent food. Friendly and helpful staff during our stay.” - Nosipho
United Arab Emirates“The staff are a gem. The thing that makes this place is the helpful and friendly staff. The best service Ive received throughout my stay in Rwanda” - Frankie United Kingdom“We had a great stay. Hotel staff were amazing and really helpful. The location is great and on the beach and beautiful. We partially enjoyed the breakfast. Would stay again.,”
- Ojo-odiase
Nigeria“The environment was nice. Good facilities. Great breakfast. Great views. Love it.” - Neo
South Africa“The service was very good. Staff are really friendly and willing to assist. Room has great amenities and is clean. The food was good. Overall, I had a really good stay and got some time to relax and unwind.” - Miss United Kingdom“- The staff are absolutely incredible! - Location is great”
- So
France“Nice private beach and swimming pool The restaurant is good and the people working here are kind The room is big with a balcony, and the bedding is comfortable Nice place to stay in Gisenyi !” - Declan United Kingdom“Liked the garden, views across the lake, tranquility. Breakfast was very good. Staff super friendly”
Hotel surroundings
Restaurants
- Kiyaga Restaurant
- CuisineAfrican • Local • International
- Dietary optionsHalal • Vegetarian
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Lake Kivu Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
