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Get the celebrity treatment with world-class service at Kigali Serena Hotel

Elegant Accommodation: Kigali Serena Hotel in Kigali offers spacious rooms with private balconies and terraces. Each room features air-conditioning, free WiFi, and modern amenities. Wellness and Leisure: Guests can enjoy spa facilities, a sauna, fitness centre, and a year-round outdoor swimming pool. The hotel also provides yoga and fitness classes, ensuring a relaxing and active stay. Dining Experience: The family-friendly restaurant serves African, Indian, American, and international cuisines. Breakfast includes local specialities, warm dishes, fresh pastries, and a variety of beverages. Prime Location: Located 11 km from Kigali International Airport, the hotel is close to attractions such as the Belgian Peacekeepers Memorial (3-minute walk) and Kigali Genocide Memorial (5 km).

Couples particularly like the location — they rated it 8.9 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

    • Top location: Highly rated by recent guests (8.9)

    • Breakfast info

    • American, Buffet

    • Free private parking available at the hotel


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Availability

Select dates to see this property's availability and prices

Guest reviews

Categories:

Staff
Facilities
Cleanliness
Comfort
Value for money
Location
Free WiFi

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Guests who stayed here loved

  • Joseph
    Uganda Uganda
    Size of rooms and location. Breakfast is complete, and staff are so committed. Denise and Fridah were exceptional.
  • Gabriela
    Germany Germany
    Awesome hotel adapted to the need of the guests. Very attentive staff, lovely spacious room. The breakfast was fantastic. We can recommend this hotel
  • Elly
    Switzerland Switzerland
    The pool, the kindness of the staff, the location etc. Everything was perfect
  • Sharif
    Bangladesh Bangladesh
    Food in this hotel is super delicious. Would really like to thank the team of chefs. We enjoyed our every meal so much that during our stay in Kigali we almost entirely dined in the hotel restaurants. Also liked the classic decoration of this hotel.
  • Maurice
    Uganda Uganda
    Great location, the variety at breakfast options and amazing customer care from Ms Kevine and all staff at the facility. Very scenic too around the pool area!
  • Tekie
    Uganda Uganda
    I like the room is beautiful with nice pattern very large space @all design and landscape 💯
  • Olivia
    Kenya Kenya
    There’s an abundance of fantastic amenities at this Serena hotel. So for a weekend stay it was fantastic, you don’t even have to leave the hotel. I’m a big fan of the Maisha health club which hosts the gym and spa. The breakfast experience was...
  • Nonto
    Eswatini Eswatini
    the breakfast varieties were excellent catering both for the curious mind wanting to taste local food as well as the international traveler
  • Alisha
    Kenya Kenya
    Clean and spacious rooms and bathrooms. Staff were warm and the breakfast was delicious
  • Reshly
    Tanzania Tanzania
    The place was amazing , beautiful views and the service staff is so nice very friendly and nice

Hotel surroundings

Restaurants

2 restaurants on site
  • The Milima restaurant
    • Cuisine
      African • American • Indian
    • Open for
      Breakfast • Brunch • Lunch • Dinner
    • Ambiance
      Traditional
    • Dietary options
      Kosher • Gluten-free • Dairy-free
  • Sokoni Cafe and Bar
    • Cuisine
      International
    • Ambiance
      Family friendly
    • Dietary options
      Vegan • Gluten-free • Dairy-free

House rules

Kigali Serena Hotel takes special requests - add in the next step!
Check-in
From 14:00
Guests are required to show a photo identification and credit card upon check-in
You'll need to let the property know in advance what time you'll arrive.
Check-out
From 07:00 to 12:00
Cancellation/ prepayment
Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required option.
Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

0 - 3 years
Cot upon request
Free
17+ years
Extra bed upon request
US$150 per person, per night

Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.

The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.

All cots and extra beds are subject to availability.

No age restriction
There is no age requirement for check-in
Pets
Pets are not allowed.
Accepted payment methods
American ExpressVisaMastercardCash

The fine print

Need-to-know information for guests at this property

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Kigali Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.

Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Medical monitoring is available for guests quarantined due to Coronavirus (COVID-19). This may be provided in person or virtually, depending on the property type and location.

A negative Coronavirus (COVID-19) PCR test result is mandatory to check-in to this property.

FAQs about Kigali Serena Hotel