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Get the celebrity treatment with world-class service at Nairobi Serena Hotel
Situated in the heart of Nairobi, the extensive ground of Serena Hotel contains a fitness centre and spa. Guests can relax in a sun lounger beside the outdoor pool, which is surrounded by palm trees. The elegant and spacious rooms and suites are decorated with warm colours and wooden furniture. They are equipped with a TV, air-conditioning and a private bathroom. Free Wi-Fi is provided. Nairobi Serena Hotel offers a fine-dining restaurant with a seasonal menu and extensive wine cellar. Guests can enjoy a variety of snack and drinks at the poolside bar, or a cocktail at the Aksum Bar. The 24-hour front desk can organise concierge, limousine and baby-sitting services or make an appointment for guests at the on-site hair salon. Free private parking is also available. A shuttle is provided upon request to Jomo Kenyatta Airport, only 13 km away. The Railways Golf Course is 3 km away and Nairobi National Park is within a 9 km drive.
Couples particularly like the location — they rated it 9.3 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Outdoor swimming pool
- Airport shuttle
- Free WiFi
- Fitness centre
- Free parking
- Spa and wellness centre
- Restaurant
- Tea/coffee maker in all rooms
- Bar
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Availability
Select dates to see this property's availability and prices
Room type | Number of guests | |
|---|---|---|
1 double bed or 2 single beds | ||
1 large double bed | ||
Bedroom 1 large double bed Living room 1 sofa bed | ||
Bedroom 1 large double bed Living room 1 sofa bed | ||
1 large double bed | ||
1 large double bed | ||
1 large double bed or 2 single beds |
Guest reviews
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Guests who stayed here loved
- Michael
United Kingdom“Our room was huge and v comfortable. The bathroom was also large and I loved the Elemis toiletries! We had a very nice dinner on the evening we were there - great service.” - Jessica United Kingdom“I arrived at the hotel feeling extremely unwell after a rough 8 hr drive - the staff were extremely attentive and efficient in getting me & my friend checked in fast. I was very grateful for a super comfy bed, a/c and room service, along with the...”
- Louise United Kingdom“Professional friendly staff. Nice breakfast. Although in city felt calm and relaxing in public areas. Nice pool area. Well appointed rooms with Elemis products. Security appeared thorough. Nice hotel shop better prices/products than we found in...”
- Sarah United Kingdom“The room was very spacious and comfortable. The breakfast was superb.”
- William United Kingdom“It was a great experience and lived up to our expectations.”
Mihaela United Kingdom“Clean, well insulated rooms. African design was lovely and it was great to have access to the outdoor pool. We loved being able to watch the premier league matches at the bar. Some of the staff were very nice, particularly at the bar.”- Barbara
Canada“Very friendly, helpful staff. Great food in restaurant. Very clean and comfortable.” - Emilie
United States“Staff were super friendly and helpful, the food was very good, lots of options.” - Jeanine
Democratic Republic of Congo“The buffet menu in general is gorgeous and multicultural. The waiterss, staff in general are very kind and helpfull. It creates curisoity to come back . The hairdresser in the hotel and the spa is just miraculous ,especially for black hair and spa...” - Dunkley United States“All the staff was very pleasant, polite and welcoming! They went above and beyond to make sure my stay was comfortable and memorable. I would highly recommend this property to other visitors!”
Hotel surroundings
Restaurants
- Maghreb
- CuisineInternational
- AmbianceFamily friendly
- Dietary optionsHalal • Vegetarian • Gluten-free • Dairy-free
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine print
Airport transfers and excursions within Nairobi are available at a surcharge. Please contact the property at least 48 hours prior to your arrival. Full flight details are required
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Nairobi Serena Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
