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Genius discounts at this property are subject to book dates, stay dates and other available deals.
About this property
Request Type : Property Description "Free private parking is available on site." → ”Free outdoor private parking is available on site.”
Couples particularly like the location — they rated it 8.2 for a two-person trip.
Distance in property description is calculated using © OpenStreetMap
Most popular facilities
- Free parking
- Free WiFi
- Non-smoking rooms
- Skiing
- Restaurant
- Tea/coffee maker in all rooms
- Bar
- Breakfast
Property highlights
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Situated in the best rated area in Hakuba, this hotel has an excellent location score of 9.1
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FREE private parking!
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Public Bath
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Guest reviews
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Guests who stayed here loved
- James
United Kingdom“Really helpful staff - when you check in, they connect you to their WhatsApp account, and you can ask for things, bookings, lifts, etc. First rate breakfast - important for ski days!” - Hugo United Kingdom“Very comfortable with exceptionally helpful staff. The shuttle service is so valuable and works brilliantly.”
- Tim
Australia“Amazing Hotel with excellent delivery to and from the ski lifts at Happo One and Iwatake each day. The breakfast menu was great and the room size was very good. The in-house Onsen was very clean and relaxing.” - Amanda Australia“The shuttle service is amazing. Worth its weight in gold”
- Wendy Australia“The friendly helpful staff, the shuttle service to restaurants and the village well and truly compensated for being slightly out of Happo one villlage. The Onsen was so relaxing and the atmosphere very relaxing.”
- David Australia“The staff were very helpful. They booked all our restaurant meals which were fabulous and reasonably prices and they chauffeured us where we asked at a moment’s notice.”
- Ramm Australia“The team went above and beyond for us during our stay. The rooms to some might seem tired. We appreciated the charm, character and the local touch. Breakfast was superb!”
- David Australia“The staff where so helpful and friendly, everything was super lovely I had a great stay.”
- Vojtech
United States“I was overall happy with the hotel and location. The room was surprisingly big and I liked the onsen. The breakfast was nice and they provide a shuttle to lifts but you can actually walk over (10min) to one of the base lifts, pretty easy. However,...” - Prue Australia“We loved our stay- we are a family of 4 and took 2 rooms in the hotel as opposed to the chalet. It was clean, comfortable, staff bend over backwards for you and the facilities for pre/ post skiing were perfect- the warmest boot room ever! We had...”
Hotel surroundings
Restaurants
- Mimi's Restaurant & Bar
- CuisineItalian
- Open forBreakfast • Dinner • Cocktail hour
- AmbianceRomantic
- Dietary optionsVegetarian • Vegan • Gluten-free
House rules
Child policies
Children of any age are welcome.
To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.
Cot and extra bed policies
Prices for cots and extra beds are not included in the total price, and will have to be paid for separately during your stay.
The number of extra beds and cots allowed is dependent on the option you choose. Please check your selected option for more information.
All cots and extra beds are subject to availability.
The fine print
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Phoenix Hotel by HHG in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
