Reviews of Masawara Urban Retreat 5 stars
3 St Michaels Lane, Borrowdale 3 St Michaels Lane, Borrowdale, Harare, Zimbabwe
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Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 May 2025 · Stayed in April 2025
Verified reviewReviewed: 22 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 10 February 2025 · Stayed in February 2025
Verified reviewVery much
Parking space is small
Thank you Cosmas for the review. we look forward to your next stay.
Reviewed: 2 February 2025 · Stayed in January 2025
Verified reviewThe people or staff amazing Very clean room an bathroom Comfortable beds an clean sheets Nice food
Thank you Thapelo, we look forward to your next stay .
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewStaff are really great at this hotel. They are all friendly and helpful and Jamie Foxx is the barista!
hot/cold water mixer in the shower.
Thank you for staying with us at Masawara Retreat . The water mixers got fixed, we look forward to hosting you again
Reviewed: 9 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewThe customer service at Masawara Urban Retreat was exceptional. They anticipated my every need, from providing free airport transfers to offering a variety of complimentary beverages (house wine, coffee, tea) and snacks (cookies - cupcakes - nuts). The staff was incredibly kind, attentive, and helpful. The spacious, clean room even included a walk-in closet. The experience was incredibly relaxing and enjoyable. To top it off, the spa treatments were top-notch
I did not like the smell of the complementary hair shampoo & conditioners (nothing wrong with them - good quality - but just too strong and not to my taste).
Thank you for staying with us
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 August 2024 · Stayed in August 2024
Verified reviewStaff were very helpful
The water ran cold at night after my wife showered
Thank you Naison , our maintenance team have resolved the issue. we look forward to your next stay
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewMasawara is calm and tranquil, the staff warm and extremely helpful. We loved the courtesy pick up and drop off at the airport too! Our room was beautifully set up and there was good space - lots of cupboard space and large bathroom.
No complaints
Thank you Rita. We look forward to hosting you again
Reviewed: 19 May 2024 · Stayed in May 2024
Verified reviewReviewed: 1 May 2024 · Stayed in April 2024
Verified reviewWhile the boutique hotel exudes charm and elegance, its management fails to meet basic necessities. Guests endure frustrating food and water shortages, tarnishing the experience. However, amidst these challenges, the staff shines brightly, providing exceptional customer service and attempting to mitigate inconveniences. Lindiwe was a gem and life saver in our trip, had it not been for her, we would have checked out and gone elsewhere!
Reviewed: 9 March 2024 · Stayed in March 2024
Verified reviewStaff looked after us well.
Heavily over-priced. Breakfast is good but service very slow.
Reviewed: 8 March 2024 · Stayed in March 2024
Verified reviewClean, comfortable, room. Lovely ambience. Great food. Friendly helpful staff.
The shower.
Thank you David, we look forward to your next stay with us
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewReviewed: 28 January 2024 · Stayed in January 2024
Verified reviewThe staff were exceptional. They were super friendly and ever so helpful. We felt like old friends. From the shuttle driver to the cleaning staff were amazing quality people. Big thumbs up to everyone!!
I have no negative comments.
Thank you for staying with us. We look forward to your next visit.
Reviewed: 26 December 2023 · Stayed in December 2023
Verified reviewCustomer service from the reservations team and spa ladies exceeded my expectations from the moment we stepped into the hotel till the end. Property is well maintained and clean.
The restaurant doesn't pay attention to food allergies even after repeating several times, we still received food with ingredients that we are allergic to. The hotel doesn't provide sufficient toiletries (tissue, toothpaste,toothbrush, soap) for guest staying for a longer period. The hotel doesn't provide tea/coffee making facilities in the room which is inconvenient. The hotel is not soundproof and gets very noisy till late night which is very disturbing for inhouse guest.
Reviewed: 25 October 2023 · Stayed in October 2023
Verified reviewEverything was on point, staff always smiling and very helpful. It felt like home and the food was amazing
Thank you for staying with us, we look forward to your next visit