Reviews of Cresta Oasis Hotel 3 stars
124 Nelson Mandela Avenue, Harare, Zimbabwe
Loading
Guests also reviewed these properties:
Bühl, Germany
Paris, France
Kaltenbach, Austria
Kraków, Poland
Zakopane, Poland
Szczyrk, Poland
Opatija, Croatia
Rome, Italy
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewMmh
- after 3 attempts through Booking to get a shuttle from the airport, I had to give up and organize one by myself - the stairs to the room are... An escape staircase... - the TV set wouldn't work properly. I complained several times but it took two days to fix it
Dear Gilles, Thank you for your feedback, and for taking the time to write about your visit. We sincerely apologize for the unfortunate incidents that happened during your stay with us and would like to assure you that we have taken measures to ensure that such incidents do not happen. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Dear Gilles, Thank you for your feedback, and for taking the time to write about your visit. We sincerely apologize for the unfortunate incidents that happened during your stay with us and would like to assure you that we have taken measu… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewGood location but very poor services
Bed no mattress and electrical sockets broken
Dear Erina, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewVery little
Noise at night. Loud guests constantly making disruption which was unchecked by the hotel Dishonest staff member at reception in hotel restaurant informed us full English breakfast was $25 dollars per head when she knew full well this was a total overcharge How I knew this was the following evening I had a main course meal and soup brought to my room and only charged $20 US When I went to restaurant the following morning and informed gut at Reception he was shocked and said I had definitely been over charged for the breakfasts He says he would inform his Supervisor On our last morning we received 2 complementary breakfasts but no information as to what would happen with the dishonest staff member If this had happened in UK the result would almost certainly have been dismissal for serious misconduct Also when my room was cleaned the bottled water was not replaced I asked several times for water and in the end it was delivered Another issue was room keys that constantly didn’t work in rooms 174 and 178 which my wife and baby and I occupied I had to run back and forward to Reception to get new keys which was a total nuisance I could never ever recommend this hotel due to the above experiences we endured
Dear Memory, Thank you for your feedback, and for taking the time to write about your visit. Please be assured that we emphasize on the importance of integrity and all the transactions conducted were genuine. Kindly refer to the invoice and Menu forwarded to your email. We strive to provide every guest with exceptional comfort and service. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Dear Memory, Thank you for your feedback, and for taking the time to write about your visit. Please be assured that we emphasize on the importance of integrity and all the transactions conducted were genuine. Kindly refer to the invoice a… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in July 2025
Verified reviewI love the power outlets- they catered for all sorts of plugs
Serving at the restaurant was a bit slow
Good Day, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewGot there late cldnt get food and was denied breakfast
Good day, Thank you for your feedback, and for taking the time to write about your visit. We would like to apologize for the unfortunate incidents that took place during your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Good day, Thank you for your feedback, and for taking the time to write about your visit. We would like to apologize for the unfortunate incidents that took place during your visit. We look forward to welcoming you back to Cresta Oasis … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 July 2025 · Stayed in April 2025
Verified reviewReception was nice
Good Day, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewCloseness to the city
Rooms were very small
Good Day, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 8 July 2025 · Stayed in June 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewGood location for doing business in the city. Close to main routes and not too far from the airport. Very friendly staff. No lifts so stay on ground floor if you have mobility issues. nice gym.
Rooms and lined very dated. Shower wets everything as glass and "gutter" inadequate. Breakfast very expensive for what you get. Parking a problem if they have a conference or meeting. Odd, constricted entrance/access. Feels better once inside or by the pool area.
Good Day, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 7 July 2025 · Stayed in May 2025
Verified reviewReviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewEverything was broken from the kettle in the room to the locker.
Good Day, Thank you for your feedback, and for taking the time to write about your visit. We look forward to welcoming you back to Cresta Oasis Hotel soon! Kind regards, Siphiwo Moyo Guest Experience Officer
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified review