Reviews of Summerfields & Gardens Lodge

The staff are amazing, friendly, and helpful. The house is immaculate inside and outside. The food was exceptional.

Nothing

Addition of Family rooms

Water was cold in the morning

Small place. Doesn’t feel commercial.

It’s far from any amenities. Best if you have your own transportation to move around. Difficult if you rely on public transportation. Bathed cold water on both days of my stay. No hot water

The clean rooms, gardens, the nice perfume that fills each room and the ladies were so polite

We had no hot bathing water in the morning

The staff and the cleanliness

No hit water during the day The tissue holder was broken The shower is too small and water leaks all over when showering There was party soit was noisy and could not take afternoon nap at all

Room no5 best ever. Very comfortable bed.Thank you to all the staff

The property is quite exquisite. The breakfast is top-notch. The garden is well maintained, and the staff is friendly and welcoming. This is truly home away from home 💕

The geyser wasn't working on the first night, but it was fixed the next day.

The bed felt like heaven and had the nicest linen. The room was neat and clean with all the amenities. The hosts iron your clothes for you and make breakfast. They are very warm and hospitable.

The shower was leaky and the breakfast wasn't that great because there is no choice, it is standard. The polony and sausage aren't nice.

The great service from Lombe and Peter amazing 🤩. comfortable beds and clean room 😊

none

The lawns are so nice and the privacy

Hot water was a bit of a challenge for the days i was there until the last day when it was sorted out

Great experience at Summerfields. The staff is super friendly and helpful.

Big and beautifully kept gardens, clean pool, amazing food and the nicest staff

Nice lodge, clean, friendly staff, definitely will book again if in the area.

Breakfast was brilliant and always served on time

Nothing to complain about

Unfortunately, my stay at Summerfields Lodge didn’t meet expectations. While the room was quite nice, the overall experience lacked the professionalism and attention to detail that business travellers rely on. I had reached out via the Booking.com app to request an additional night, arriving a day earlier than originally planned. I received a message confirming the extra night had been added, so I was surprised when the manager, Jessica, had no record of the communication. To make matters worse, I was charged 30% more than the rate I had booked online. When I queried this, I was told the rate I was being charged was already 5% below their “standard” rate. It left a poor impression and felt unnecessarily transactional. The staff, while friendly, aren’t trained in hospitality and seemed more at ease watching TV or using their phones in the dining area than attending to guests. It made the atmosphere feel more casual than professional. The meals were disappointing – overcooked meats, soggy vegetables, and no menu offered. It lacked the quality or consistency expected from a lodge catering to guests. The location is also well out of town, which adds travel time without offering much in return. While the room had potential, there were several small but noticeable issues: loose curtain rods, dusty floors in shared areas, potpourri sticks without liquid, poor shower drainage, and no water pressure between 11pm and 6am. With some investment in staff training, attention to guest communication, and facility upkeep, the lodge could improve. But in its current state, it’s not ideal for business travellers – and I wouldn’t choose to stay again.

The staff were really helpful and friendly.

There wasn't anything to dislike, some suggestions however. The location is not well marked and we had to call and ask to get there. There should be ready prepared information about checking out and breakfast. The rooms where spacious and clean overall a beautiful place

Jessica who we met at the reception area welcomed us, her service was outstanding, the rooms were clean and superb.

The water pressure was low and there was no hot water, myself and colleague had a cold shower. Please can they attend to this urgently.

A little out of the way, but very clean, neat and tidy. Jennifer and the rest of the staff was very helpful and I enjoyed my stay there immensely. The rooms are well appointed and I was offered a welcome drink on arrival.

The water pressure was low, but it was to expected with the loadshedding occurring for 20 hours per day.