Reviews of Radisson Blu Hotel Lusaka 5 stars
19029 Great East Road, 10101 Lusaka, Zambia
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation very good and secure
I have stayed in this property a few times. The smell in the bathroom was prominent on my arrival. The drain pipe in the shower was smelly. Hotel looking a bit dated. Also at breakfast I was told I hadn’t paid for breakfast on my booking. I said I beg your pardon and informed the lady I did pay for breakfast on my arrival the day before at a cost of 80 Dollars. Anyway it was sorted but rather embarrassing.
Dear James, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services we provided, as same as sharing Guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for the highlighted dissatisfactions you had experienced during your stay. We value your feedback, and your opinion is of utmost importance to us, and we will make every effort to address your concerns. The miscommunication between the Front Office and Restaurant is indeed a failure on our part and calls for immediate action as the embarrassment caused would have been easily avoided. The team is reviewing and will ensure that this does not happen again to any other Guest. The inconvenience caused is deeply regretted. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Lusaka in the near future. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear James, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services w… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect so central to where we needed to be. The outside seating areas were very comfortable with such a relaxing atmosphere.
Nothing
Dear Cheralyn, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We always try our best to deliver the best possible service and hope to potentially see you again soon. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel Lusaka.
Dear Cheralyn, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We always try our best to deliver the best possible service and hope … Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewRoom size and TV
Paying for breakfast
Dear William, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We understand your concern regarding the breakfast charges. Please allow us to clarify that booking.com offers both room-only rates and rates that include breakfast, so guests can choose the option that best suits their needs at the time of booking. We’re always happy to help clarify any details before or during your stay, and we sincerely apologize for any confusion this may have caused. Johan Klang, General Manager Radisson Blu Hotel Lusaka
Dear William, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We understand your concern regarding the breakfast charges. Please al… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe Hotel was nice and clean .
I was made to abandon my breakfast because I booked through booking.com with lower prices and breakfast couldn’t be included. I was frustrated because nothing about paying for breakfast is mentioned on booking.com . I paid $180 for a room and $40 extra was requested for breakfast. Other better options were available at that price only if I knew.
Dear Mr. Webster, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We understand your concern regarding the breakfast charges. Please allow us to clarify that our website offers both room-only rates and rates that include breakfast, so guests can choose the option that best suits their needs at the time of booking. It appears that the rate selected during your reservation was the room-only option, which does not include breakfast. We’re always happy to help clarify any details before or during your stay, and we sincerely apologize for any confusion this may have caused. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel Lusaka
Dear Mr. Webster, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We understand your concern regarding the breakfast charges. Please… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewEverything
Dear Ian, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We always try our best to deliver the best possible service and hope to potentially see you again soon. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel Lusaka.
Dear Ian, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. We always try our best to deliver the best possible service and hope to po… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewStaff and food
Wifi signal in my room was not very good, will be back.
Dear Mr. Neal, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel, Lusaka. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points have since been taken under consideration and informed to the concern Department Head to seek prompt improvements. It is always a pleasure to have you as our Guest and on behalf of all the Ambassadors at Radisson Blu Hotel, Lusaka, I look forward to welcoming you back. sincerely,Johan Klang, General Manager Radisson Blu Hotel, Lusaka
Dear Mr. Neal, Thank you for taking the time to share your feedback from your visit to the Radisson Blu Hotel, Lusaka. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points have sinc… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewVery uncomfortable bed.
Dear Chipo, Thank you for sharing your experience with us. We're truly sorry to hear that you found the bed uncomfortable during your stay. Your comfort is very important to us, and we regret that we fell short in this instance. Please know that we take all feedback seriously, and we will be looking into the issue to see if adjustments can be made to improve the quality of rest for our future guests. We hope to have the opportunity to welcome you back and provide you with a more comfortable and restful stay. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel Lusaka
Dear Chipo, Thank you for sharing your experience with us. We're truly sorry to hear that you found the bed uncomfortable during your stay. Your comfort is very important to us, and we regret that we fell short in this instance. Please … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewPeace and tranquility. Just what i needed after a busy working holiday before catching a long haul flight back home.
The water was not draining properly in the shower in room 142. We had to upgrade to another roon as a result.
Dear Janet, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. Please accept my sincere apologies for the shortfalls you encountered as you have mentioned, and those points have since been taken under consideration and informed to the concern Department Head to seek prompt improvements. We always try our best to deliver the best possible service and hope to potentially see you again soon. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel Lusaka
Dear Janet, Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review, and your feedback is very important to us. Please accept my sincere apologies for the shortfalls you encountered as … Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in July 2025
Verified reviewHouse keeping Staff services . They allowed us a late checkout without charges.
The rooms don't have enough natural light. And also not enough lighting in the room. Dark rooms . Towels were very old. not enough bathrooms amenties not even bathroom sleepers. At breakfast they didn't have normal tea said their supplier had run out of stock. Also they served mostly pork dishes for the meat section. Through our entire the rooms lobby had a very bad smell. 👎
Dear Shabina, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services we provided, as same as sharing Guests' feedback if any concerned area needs to be improved. The staff commendation is appreciated and will be passed on. We would like to express our sincere apologies for the highlighted dissatisfactions you had experienced during your stay. We value your feedback and your opinion is of utmost importance to us, and we will make every effort to address your concerns. All concerns raised have thoroughly been reviewed for immediate action. The inconvenience caused is deeply regretted. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Lusaka in the near future. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Shabina, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewIt was clean and very comfortable to stay And the breakfast was great
Dear Vhenge, Greetings to you. Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review and your feedback is very important to us. We always try our best to deliver the best possible service and hope to potentially see you again soon. Thank you so much. Johan Klang, General Manager Radisson Blu Hotel, Lusaka
Dear Vhenge, Greetings to you. Thank you for taking the time to give us feedback on your recent experience with us. We appreciate your review and your feedback is very important to us. We always try our best to deliver the best possible s… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewAll very good!
The food was not the best
Dear Laura, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best Guest experience but also helps us to identify areas for improvement. Kindly share more information with regards to the food, e.g., what was ordered. This information will help us better serve you and please be informed that we have recently changed our menu and hopefully, this will increase Guest satisfaction. It was our pleasure to have you as our Guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Laura, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback a… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in May 2025
Verified reviewRooms are fine but they are quite old too. But stay was comfortable and did an event which went really well.
Dear Anjum, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best Guest experience but also helps us to identify areas for improvement. It was our pleasure to have you as our Guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Anjum, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback a… Show more
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewLocation was good.
When we arrived the parking lobby and lift stank of sewage, and i had made a change on the booking which was not updated from the hotel side. Breakfast was not included, and we still had to pay for parking. Not good value for money.
Dear Siobhan, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best Guest experience but also helps us to identify areas for improvement. Your concerns are being investigated and reviewed accordingly for immediate action. Kindly share more information regarding the charge for parking as we do not charge for parking. This information will help us best clarify any misgiving or miscommunication that might have been put across. It was our pleasure to have you as our Guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Siobhan, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback… Show more
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewModern and clean
Cold shower
Dear Michiel, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best Guest experience but also helps us to identify areas for improvement. The inconvenience caused is deeply regretted. It was our pleasure to have you as our Guest, and we hope to welcome you back to our hotel in the near future. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Michiel, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewHotel was perfect and the staff were exceptional!
The booking.com app charged me more and yet it did not include breakfast!.....I met someone who paid less than me and yet it included breakfast. I do not think I want a more expensive rate next time!
Dear Brenda, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback as it not only motivates our team to strive for the best Guest experience but also helps us to identify areas for improvement. Kindly be informed that as a hotel, we do not have control on third-party rates and we hope that your office will clarify clearly how the booking was made. It was our pleasure to have you as our Guest, and we hope to welcome you back to our hotel in the near future for another memorable stay. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Brenda, Greetings from Radisson Blu Hotel, Lusaka. I am personally reaching out to thank you for taking the time to complete our survey and provide your honest feedback on your recent stay with us. We truly appreciate your feedback … Show more
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewGood location of the Hotel, around restaurants and small shopping center
Service was poor despite the staff being kind - Room Service was always 1hours late and they had to be reminded to bring food - Aircon was noisy and running like tractor - Ventillation in the bathroom was not good - lots of humidity smell in the corridor on the second level
Dear Madu, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services we provided, as same as sharing Guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for the highlighted dissatisfactions you may have experienced during your stay. We value your feedback and your opinion is of utmost importance to us, and we will make every effort to address your concerns. The inconvenience caused is deeply regretted. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Lusaka in the near future. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Madu, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services we… Show more
Reviewed: 7 June 2025 · Stayed in May 2025
Verified reviewFood in restaurant was a bit pricier and not high quality. There was some maintenance required in the room/ bathroom door would not close, cracked tiles etc.
Dear Grahame, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services we provided, as same as sharing Guests' feedback if any concerned area needs to be improved. We would like to express our sincere apologies for the highlighted dissatisfactions you had experienced during your stay. We value your feedback and your opinion is of utmost importance to us, and we will make every effort to address your concerns. The inconvenience caused is deeply regretted. We appreciate your patronage, and we truly hope that you will give us a second chance to show our improvement. We are looking forward to welcoming you back to our Radisson Blu Hotel, Lusaka in the near future. Sincerely, Johan Klang, General Manager, Radisson Blu Hotel, Lusaka
Dear Grahame, Greetings from Radisson Blu Hotel, Lusaka. I am reaching out to you personally as we would like to thank you for taking the time to complete the survey. It is always encouraging to learn that our Guests enjoyed the services… Show more