Reviews of Neelkanth Sarovar Premiere 5 stars

Dear Geoff, We're grateful for the time you took to share your positive experience at our place. It's heartening to know that our team impressed you with their exceptional service especially regarding the issues faced with your car. They strive hard to provide our guests with the highest level of assistance and your feedback will absolutely reinforce their hard work. Equally, we're thrilled that you thoroughly enjoyed the food at our restaurant. Our culinary team will be delighted to hear your fantastic review. As we always aim to deliver excellent dining experiences, your feedback validates all their effort and passion. We hope that we'll have the opportunity once again to serve you in the near future. We are committed to making your next stay even more remarkable. Warm Regards, General Manager

Dear Geoff, We're grateful for the time you took to share your positive experience at our place. It's heartening to know that our team impressed you with their exceptional service especially regarding the issues faced with your c… Show more

Thank you for leaving…………………………………………………………………………………………………………... a review. As a guest, you are undoubtedly the most troublesome that we have ever encountered, and we sincerely hope to never cross paths with you again. You have been intent on wrongfully accusing us for all manner of wrong-doings since the moment you stepped into the hotel, right from claiming that we damaged your bags while bringing them from the airport – a claim that we soon put paid to, with the help of all our cameras and video recordings that clearly showed that the bags had already been damaged at the airport itself, before even being taken out of the car - a fact that you eventually had to accept and sign off on! Furthermore, when none of your tactics to gain a free stay with us worked, you totally destroyed our hotel property, waited until you were out of the country for a month to ensure no repercussions, before posting this vitriol against us. Please be informed that we have video and photographic evidence of all the destruction wrought by you, which will be shared with the embassy of your country and the police station, and also all my other colleagues in the hotel industry. Should you ever decide to enter the country of Zambia again, you will need to first report to the embassy or police station before you find shelter anywhere. Now to address each of the points you embroidered: Please know that we are a business, and we require payment for services rendered. You made a reservation on booking.com for two days, and subsequently kept extending your stay for weeks on end, without any payment whatsoever. Every credit card you provided was declined multiple times, on multiple occasions. Our manager, Brij, was only doing his duty by following up with you on payment for your stay and other services; he had no reason to cause you any embarrassment should you have paid in the right manner yourself. As for your laundry, please know that we have a professional cleaning service, and take extreme care with all garments provided to us, including luxury branded apparel. We in fact, ensured that your garments were cold dry cleaned, despite NO instructions from you, and it has even been clearly mentioned on the website of the manufacturer, that their apparel is prone to shrinkage! Please know that as a professional international 5-star property, we have very strict SOPs and diligently adhere to protocol, especially with single female guests. At no time do we ever enter a room without consent, and never without another staff member present. The Laundry Manager and Executive Housekeeper entered your room, with your explicit consent and permission, on your request, only to address your (misplaced) concerns about your laundry. Claiming to feel unsafe in the presence of two professional staff managers who were only trying to sort out concerns, at your behest, is indeed ironical, considering that you thought nothing of being out until late night and the early hours of the morning with my bartending staff! This is a case of crying wolf, and will bring shame on those ladies who genuinely have something to be concerned about, but will not be believed, only due to false accusations by attention-seekers like you! Every room of ours is fumigated on check-out, a practice that we religiously follow since Covid times to ensure the complete safety an hygiene of all our guests. The fact that you decided to ‘extend’ your stay beyond your confirmed check-out time, with no information or payment to us surely cannot be blamed on us! Contacting your company/ partner and requesting payment for your stay and other services is our right in the event that you had not yourself paid despite several requests, and in no way breaches confidentiality of any kind. If you have misrepresented yourself as being from a company or that the payment would be made by them, this is on you, not us. Similarly, we reserve the right to refuse service and evict troublesome guests, so handling your baggage would be part of this. We want no part of storing your luggage for you, and again, we have video and photographic evidence of all that transpired during your stay with us, and how you wilfully destroyed our property when you realized that things were not going your nefarious way. I strongly recommend that we never cross paths again, and that you seek medical help for your troubles.

Thank you for leaving…………………………………………………………………………………………………………... a review. As a guest, you are undoubtedly the most troublesome that we have ever encountered, and we sincerely hope to never cross paths with you again. You have been intent… Show more

Dear Aj, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. I apologise that you found the hotel too noisy; the fact it was busy is a testament to our popularity. However, I do acknowledge your need for a peaceful stay and would have been happy to assist you in this should you have called us and informed us of your dissatisfaction. We are always willing and ready to provide the utmost personal and special service to every guest, and it is unfortunate that you felt it was not so. Again, I urge you to reach out to us, and let us know exactly what went wrong, and also to place all your requests with us, so that we can not only meet but also exceed your expectations. Thank you again for choosing our hotel, and we hope to have the opportunity to exceed your expectations in the future. Warm Regards, General Manager

Dear Aj, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. I apologise that you found the hotel too noisy; the fact it was busy is a testament to our popularity. However, I do ackno… Show more

Dear Catherine, We're glad to hear that you enjoyed our breakfast spread. Your feedback is highly appreciated as we strive to provide the best meals and services to our guests. Please do return in the future and allow us to serve you again. Warm Regards, General Manager

Dear Catherine, We're glad to hear that you enjoyed our breakfast spread. Your feedback is highly appreciated as we strive to provide the best meals and services to our guests. Please do return in the future and allow us to serve you… Show more

Dear Roger, We are absolutely delighted to read your positive feedback about our staff and the dining options at our establishment. It thrills us to know that our team's dedication to providing excellent service made your visit a memorable one. We take great pride in our commitment to ensuring our guests’ needs are not just met, but exceeded. Your appreciation of the breakfast and dinner buffet sparks joy for our culinary team. We work tirelessly to offer a diverse and delightful range of dishes that cater to different tastes. It's particularly rewarding to know that you found these meals to be exceptional. We hope to have the pleasure of serving you again in the future. Your feedback serves as a wonderful encouragement to our hardworking staff and gives us further motivation to maintain our high standards of service. Once again, we appreciate your positive comments and look forward to seeing you on your next visit. Warm Regards, General Manager

Dear Roger, We are absolutely delighted to read your positive feedback about our staff and the dining options at our establishment. It thrills us to know that our team's dedication to providing excellent service made your visit a mem… Show more

Dear Brian, We're glad to hear that you enjoyed the cleanliness, our modern aesthetic, the convenience of our location, and our friendly staff. We appreciate you taking the time to share your experience. In regards to the electrical issues you've mentioned, we are grateful for your useful feedback. This information is crucial in helping us maintain our high standards. We guarantee that we're already looking into the air conditioner vent noise and the flickering lights you highlighted. A full electrical audit and necessary repairs will be done promptly to ensure smooth operation in all our rooms. We're always keen to enhance our guests' experiences, and your feedback has been integral. We hope to serve you again in the future, and promise an even better stay. Warm Regards, General Manager

Dear Brian, We're glad to hear that you enjoyed the cleanliness, our modern aesthetic, the convenience of our location, and our friendly staff. We appreciate you taking the time to share your experience. In regards to the electrical … Show more

Dear André, We're delighted to read that your stay at the Neelkanth Sarovar Premiere, Lusaka was a memorable one. It's fantastic to learn that the excellent service, clean rooms, and comfortable space fit your needs perfectly. Your compliments about our outstanding restaurants are heartening, especially your experience of dining at our Smoke House restaurant. We time and again get praise for our steak, and we're glad you have echoed the same. Our breakfast buffet has always been a highlight for our guests. The emphasis laid on the freshness, taste, and individual preparation of our delicacies, like omelettes and Chinese noodles, are designed to offer a wonderful dining experience. We're glad you loved it! Your kind words about our staff are appreciated. Our team strives to provide guests with the best experience, making them feel at home. To know that you felt the same, gives us immense satisfaction. It was a pleasure having you stay with us and we eagerly await your next visit in Lusaka. We are assured that the Neelkanth Sarovar Premiere, Lusaka will be your chosen destination again! Warm Regards, General Manager

Dear André, We're delighted to read that your stay at the Neelkanth Sarovar Premiere, Lusaka was a memorable one. It's fantastic to learn that the excellent service, clean rooms, and comfortable space fit your needs perfectly. Yo… Show more

Dear Dosu, Thank you for taking the time to leave us a review. We are thrilled to hear of your appreciation of our staff, services and food, and the breakfast robot. We continuously strive to offer the best experience to our guests and receiving positive feedback is the best reward we could hope for. We take pride in our service and hearing that it has made a positive impact inspires us to continue our efforts. We look forward to having you back soon. Warm Regards, General Manager

Dear Dosu, Thank you for taking the time to leave us a review. We are thrilled to hear of your appreciation of our staff, services and food, and the breakfast robot. We continuously strive to offer the best experience to our guests and rec… Show more

Dear Christy, We're delighted to hear that you had an enjoyable experience at the Neelkanth Sarovar Premiere, Lusaka. It's great to learn that our team's competency met your expectations and you appreciated the cleanliness. It's also gratifying to know you were pleased with the quality of the food, as we strive to serve our guests top-notch meals. We hope your positive experience encourages you to return again in the future. Your satisfaction remains our top priority and we appreciate your affirmative feedback. Warm Regards, General Manager

Dear Christy, We're delighted to hear that you had an enjoyable experience at the Neelkanth Sarovar Premiere, Lusaka. It's great to learn that our team's competency met your expectations and you appreciated the cleanliness. I… Show more

Dear Natasha, We appreciate your positive feedback regarding our facilities, food and rooms! It's heartening to know you regard them as 'world-class'. Our team strives to provide an excellent experience to all our guests. We continuously work on improving our services based on guests' feedback. We hope to have you back soon and assure you that our commitment to excellence remains unwavering. Warm Regards, General Manager

Dear Natasha, We appreciate your positive feedback regarding our facilities, food and rooms! It's heartening to know you regard them as 'world-class'. Our team strives to provide an excellent experience to all our guests. We … Show more

Dear Arista, We are delighted to hear your positive feedback on our spacious room accommodations, breakfast, and dinner services. Your kind comments on our culinary offerings speak volumes about the quality we strive to offer our valued guests. We take pride in providing our guests an enriching dining experience filled with flavoursome food and professional service. We are glad to have succeeded in this endeavour. Your satisfaction is our top priority and we are elated to know that we exceeded your expectations in providing you a memorable stay. We eagerly look forward to serving you again and hope to make your next visit filled with many more delightful memories. Warm Regards, General Manager

Dear Arista, We are delighted to hear your positive feedback on our spacious room accommodations, breakfast, and dinner services. Your kind comments on our culinary offerings speak volumes about the quality we strive to offer our valued … Show more

Dear Jeremy, We're delighted to hear about your wonderful experience at the Neelkanth Sarovar Premiere, Lusaka! It's always heartwarming to know that our staff made a significant impact on your stay. We take pride in our team's dedication to providing exemplary service. Your comments about our breakfast truly made our day! We aim to satisfy our guests' palates with a variety of options and high-quality food and it's fantastic to know that we succeeded during your stay. Your feedback gives us that much more motivation to continually elevate our guests' experiences. We're thrilled you enjoyed your stay and we can't wait to welcome you back for another great experience. Warm Regards, General Manager

Dear Jeremy, We're delighted to hear about your wonderful experience at the Neelkanth Sarovar Premiere, Lusaka! It's always heartwarming to know that our staff made a significant impact on your stay. We take pride in our team'… Show more