Reviews of InterContinental Lusaka by IHG 5 stars
Haile Selassie Avenue, 10101 Lusaka, Zambia
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewThe reception was very friendly and helpfull.
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewbreakfast was excellent.
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location in Lusaka. The staff are very kind, professional and responsive (thanks Chipo!) The menu has a delicious duck startee option
The standard rooms are small, with very little closet space. The bathrooms are also quite basic in design - no hooks for towels or bathrobe, no soap holders in the shower, no toilet brush and very little space around the sink to place cosmetics etc. The room dining food menu is limited and was also inconsistent quality eg the periperi chicken was very oily. It is also not clear when booking that they charge for early check-in (half the cost per day of the room) but this was waived when I complained. The airport pick up is quite expensive (about 40USD) so better to take a yango cab.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewBasic
Shower flooded. Toilet had a problem You would hear the noise from the corrido
Dear Musenge, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. Thank you for appreciating the basic overview of the hotel. We regret your concern regarding the flooded shower plus the Problematic Toilet which was noisy. We hope that you will give us the opportunity to serve you again in future. Regards, Tamara Regards, Tamara
Dear Musenge, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. Thank you for appreciating the basic overview of the hotel. We regret your concern regarding the flooded shower plus the Problema… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe spaciousness
The room service food quality was a little underwhelming.
Dear Bridget, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you appreciated the spacious rooms. We have taken note of the concern regarding the food quality. We hope to serve you again in future. Regards, Tamara Edit
Dear Bridget, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you a… Show more
Reviewed: 20 June 2025 · Stayed in May 2025
Verified reviewReviewed: 8 June 2025 · Stayed in June 2025
Verified reviewExcellent room
Food slightly disappointing
Dear Colin, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you liked the Excellence of the room. We have taken note of your concern regarding the food. We hope to serve you again in future. Regards, Tamara
Dear Colin, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you lik… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewClean
Breakfast very inconsistent,9 one day it was great , next day highly disappointing
Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. Thank you for appreciating the cleanliness of the hotel. We have taken note of your concern regarding the inconsistency in breakfast served. We hope that you will give us the opportunity to serve you again in future. Regards, Tamara Regards, Tamara
Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. Thank you for appreciating the cleanliness of the hotel. We have taken note of your concern regarding the inconsistency in breakfast served. We… Show more
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewThe breakfast was very goid. My only comment is on the bacon, as only streaky bacon us served. I prefer the less fatty option.
Dear Cahill, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you enjoyed the breakfast. We have taken note of your feedback regarding the bacon served during breakfast. We hope to serve you again in future. Best Regards, Tamara
Dear Cahill, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you en… Show more
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in October 2024
Verified reviewClean hotel and higher end for Zambia
The staff are all in the corrupt industry and working for the cartel.
Dear Rich, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you enjoyed the clean Environment. We hope to serve you again in future. Best Regards, Tamara
Dear Rich, Thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you enjo… Show more
Reviewed: 17 October 2024 · Stayed in October 2024
Verified reviewReviewed: 21 September 2024 · Stayed in September 2024
Verified reviewReviewed: 2 September 2024 · Stayed in August 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewDinner was phenomenal.
Dear Rhys, thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you found our dinner was phenomenal. We hope to serve you again in future. Best Regards, Tamara
Dear Rhys, thank you for taking the time to tell us about your experience at Intercontinental Hotel Lusaka. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We are glad that you foun… Show more
Reviewed: 14 June 2024 · Stayed in June 2024
Verified reviewI liked the traditional Food and the Gym. I also liked the Taxi's which are available just outside the hotel premises. The Gym has adequate equipment. and there is an an aerobic studio The check in was fast and efficient they were ready for us.
The menu on the little Boards for Breakfast are not a good idea, as well as the Dinner menu on the Board.