Reviews of Best Western Plus Paramount Hotel 4 stars
8018A Great East Road, 10101 Lusaka, Zambia
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Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewRestaurant staff were excellent. Breakfast offered good variety . They need to properly label some of the food (particularly chilli/hot )
Bathroom was faulty . Maintenance team took forever to attend to fault. We had to unblock the toilet ourselves.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewAll the staff was amazing and we got a room upgrade on arrival so that was even better. The breakfast was good and had so many options. The location was very central and that was good for us as we had to move around the city a lot. We would definitely stay there again.
The only think I didn’t like the water pooling around the tub when we showered.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI like the breakfast, was very nice..
Nothing that i didn't like, everything was ok.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewGot an unexpected upgrade to a suite. Bed was comfortable, plenty of room, the shower was OK. Special mention to Esther at reception, she couldn't do enough to help.
In a suite, i at least expect maintenance. The tapware in the kitchenette was loose. The is a sign at the pool area stating the area is for guests and members only, however it seemed to be very popular with the local "insta" crowd. The staff in the area paid more attention to them than actual guests
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNice little gym, great food, very friendly and competent staff.
Pool could have been cleaner.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewI had such a wonderful stay at Best Western Plus Paramount in Lusaka. The rooms are spotless, spacious, and very comfortable. The bed was big and comfortable. Slept like a baby. The meals were delicious, and breakfast was a real treat with plenty of variety to choose from. The location is excellent, easy to access, and close to shopping malls. The highlight of my stay was the staff. They are warm, super kind, and make you feel right at home. I think the hotel needs to share its secret recipe for creating such genuinely friendly service because whatever it is, it works. I would absolutely recommend Best Western Plus Paramount for anyone visiting Lusaka. You will leave with a full stomach, a rested body, and a happy heart.
Honestly nothing
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewHotel was very dated and weird
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards Best Western Plus Lusaka
Dear Michelle, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewGood and courteous stuff. Excellent breakfast. Hotel is in a good location
Dear Kalinga, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThere was old blood stains on their mattress protector
The blood that we found on the mattress protector
Dear Jindu, Thank you for your feedback and for taking the time to write about your experience. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overall most certainly does not reflect the high standard that Best Western Plus Lusaka Hotel is usually proud to offer. I confirm therefore that your concerns have been addressed and that corrective action is being taken to rectify the shortcomings. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future. Kind Regards Best Western Plus Lusaka
Dear Jindu, Thank you for your feedback and for taking the time to write about your experience. Please accept my sincere apologies for the inconvenience that was caused to you during your stay. Your experience of the service delivery overal… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewExcellent business/holiday trip, hope to repeat sometime in the future. Highly recommended.
Nothing to complain... even the weather was fair!!
Dear Manuel, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewThe staff was polite, generous and kind. The room was splendid and facilities were well provided. The atmosphere of the hotel was warm and comfortable. And I really enjoyed the breakfast.
Nothing.
Dear Toru, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewBreakfast - an excellent choice, a big variety of everything and people simply wonderful, first part of the stay the room was a bit smaller , but ok comfortable, becaise we were all day at the conference so size was ok (room 509), but the second stay our room was upgraded and with the sitting part and this was really perfectly comfortable and this part we already had a holiday so we enjoyed an extra space.(room 425).
the swimming pool was in the process of cleaning, we understand it is a winter time there in Lusakaat this time of the year in August, but we would swim if the pool was ready.
Dear Manuel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards Best Western Plus Lusaka
Dear Manuel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are help… Show more
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewMissed breakfast but staff were very helpful
Dear Mumwiro, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewBreakfast and staff were ok
The beddings were basic and the water in the bathrooms were linking.
Dear Emmanuel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards Best Western Plus Lusaka
Dear Emmanuel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are he… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe room was absolutely beautiful and spacious. The breakfast was amazing and the staff made my stay so pleasant.
N/A.
Dear Analita, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewStaff and especially the management and excuse me I forget the man s name but was so helpful when my luggage never arrived at airport he literally made a call,tracked it down and got it sorted in 24 hours..
Dear Stephen, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewThe staff were helpful
They didn't have hand sanitizers
Dear Ndlovu, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Kind Regards Best Western Plus Lusaka
Dear Ndlovu, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are help… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewBREAKFAST AND STAFF WERE SUPERB
STAFF SUPPORT
Dear Anandroy, Thank you for your wonderful feedback! We are thrilled to hear you had an amazing stay with us. On behalf of entire team we look forward to welcome you back. Warm regards, Best Western Plus Paramount Hotel
Reviewed: 1 August 2025 · Stayed in August 2025
Verified review