Reviews of The Sands @ St Francis 5 stars
8 Frank Road, 6312 St Francis Bay, South Africa
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation, breakfast, room
Nothing
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFrom the time we arrived till we left. I couldn't have asked for a better stay. This was our best stay to date!
Nothing at all
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in July 2025
Verified reviewAircon didnt work - staff were not capable to serve more that 1 table at a time
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewEverything especially the location
That we had to leave
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewA Truly Exceptional Stay at The Sands From the moment we arrived, The Sands impressed us with its impeccable attention to detail. The panoramic sea views from our room were simply breathtaking, waking up to the sound of waves and the sight of the ocean stretching endlessly was a highlight of our stay. The room turn-down service was thoughtful and comforting, especially the surprise of a hot water bottle tucked into the bed. A small touch that made a big difference on cooler nights. The fillet steak served at dinner was outstanding, cooked to perfection and bursting with flavour, easily one of the best meals we've had in South Africa. What truly sets The Sands apart is its staff. Every member of the team was warm, attentive and genuinely committed to making our stay memorable. Their hospitality made us feel not just welcome, but truly cared for. If you're looking for a luxurious, peaceful retreat with world-class service and stunning views, The Sands is a must.
Nothing
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the breathtaking sea views, thoughtful touches like the hot water bottle, and especially the fillet steak at dinner. It means the world to us that our team’s hospitality made you feel truly cared for during your stay. Your kind words inspire us to keep delivering exceptional experiences. We can’t wait to welcome you back to The Sands for another memorable retreat!
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the breathtaking sea views, thoughtful touches like the hot water bottle, and especially the fillet steak at dinner. It means the world to us that our team… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStunning property and very clean and comfortable. The perfect location and all amenities available were very good.
Nothing at all! I loved it.
Thank you for your kind words! We’re delighted to hear you found our property stunning, clean, and comfortable, and that our location and amenities met your expectations. We look forward to welcoming you back for another great stay soon!
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewThe staff were friendly, helpful and attentive. The location was lovely and the bed luxurious.
Nothing
Thank you for your lovely feedback! We’re so happy to hear our friendly and attentive staff, beautiful location, and luxurious beds made your stay special. We look forward to welcoming you back soon!
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewMy room was amazing, the jacuzzi bath was so big and the view is incredible
Thank you for your wonderful feedback! We're delighted to hear you loved your room, enjoyed the spacious jacuzzi bath, and took in the incredible view. We hope to welcome you back soon for another relaxing stay!
Reviewed: 5 August 2025 · Stayed in June 2025
Verified reviewEverything!
Thank you for your amazing feedback! We're thrilled to hear you enjoyed everything. We can’t wait to welcome you back again soon!
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewGreat location and magnificent views
Needed to pre order dinner early so the chef could prepare the meals - I don’t understand this so chose to eat elsewhere which was a shame as the dining room has a beautiful view of the Bay
Thank you for your kind words about our location and magnificent views. We appreciate your feedback regarding the dinner pre-ordering process and understand how it may have impacted your dining experience. Your comments have been shared with our team as we continually strive to improve. We hope to welcome you back in the future so you can fully enjoy both our cuisine and the beautiful setting.
Thank you for your kind words about our location and magnificent views. We appreciate your feedback regarding the dinner pre-ordering process and understand how it may have impacted your dining experience. Your comments have been shared wit… Show more
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewService and location
That we had te leave
Thank you for your feedback. We're glad you enjoyed the service and location, though we're sorry to hear your stay ended sooner than you wished. We hope to welcome you back soon for a longer, even more enjoyable visit.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewViews and accommodation were amazing. Staff and all the effort they put in were fantastic. Top class hospitality.
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the amazing views, comfortable accommodation, and the fantastic efforts of our staff. Your kind words about our hospitality mean a lot to us. We look forward to welcoming you back for another top-class experience!
Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the amazing views, comfortable accommodation, and the fantastic efforts of our staff. Your kind words about our hospitality mean a lot to us. We look forward to w… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewPrivate beach
The aircon was not working
Thank you for highlighting our private beach — we’re glad you enjoyed that special feature. We apologise for the inconvenience caused by the air conditioning and appreciate you bringing it to our attention. We will address this issue promptly to ensure a more comfortable stay for our guests. We hope to welcome you back soon.
Thank you for highlighting our private beach — we’re glad you enjoyed that special feature. We apologise for the inconvenience caused by the air conditioning and appreciate you bringing it to our attention. We will address this issue prompt… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation, comfort, staff.
Nothing.
Thank you for your wonderful comments! We're delighted you enjoyed our location, comfort, and staff. We look forward to welcoming you back for another fantastic stay!
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewThank you so much for your wonderful feedback! We're thrilled that you and your husband had an amazing stay and enjoyed our property. We can’t wait to welcome you back again soon for another phenomenal experience!
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewMagnificent position and lovely spacious rooms. Attentive staff and breakfast and dinner were great.
We were overwhelmed by airfreshener in the room which woke us up and triggered an asthma attack. We searched the room at 01h30 for the source but had to sleep with the door open and aircon on. This sadly spoilt what would otherwise have been a lovely stay.
Thank you for your detailed feedback. We're glad you appreciated the location, spacious rooms, and attentive staff. We're very sorry to hear about the issue with the air freshener and its impact on your stay—this is not what we want for our guests. We will address this issue to prevent future occurrences and hope to have the chance to welcome you back under better circumstances.
Thank you for your detailed feedback. We're glad you appreciated the location, spacious rooms, and attentive staff. We're very sorry to hear about the issue with the air freshener and its impact on your stay—this is not what we want… Show more