Reviews of InterContinental Johannesburg OR Tambo Airport Hotel by IHG 5 stars

Greetings Samantha, Thank you for taking the time to share your wonderful review following your recent stay at the InterContinental Johannesburg O.R. Tambo. We are truly delighted to receive your perfect 09/10 rating! We are especially pleased to hear that you enjoyed our convenient location, comfortable rooms, dining experience, and the warm service provided by our team. Your kind words are a great source of motivation for all of us, as we continuously strive to deliver exceptional guest experiences. We also appreciate your honest feedback regarding pricing. It is incredibly rewarding to know that despite this, you chose to return and stay with us multiple times this year, thank you for your loyalty and trust. We are passionate about delivering service excellence and making every stay memorable. We look forward to welcoming you back soon for another enjoyable visit. Warm regards, Beauty Lebelo Guest Relations Manager

Greetings Samantha, Thank you for taking the time to share your wonderful review following your recent stay at the InterContinental Johannesburg O.R. Tambo. We are truly delighted to receive your perfect 09/10 rating! We are especiall… Show more

Dear Danielle, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a fantastic experience at our hotel, and we’re especially happy to know that our receptionists made you feel right at home, making your visit even more memorable. The attentiveness, promptness, and kindness of our staff are exactly the qualities we strive for, and we’ll be sure to pass along your compliments to the team. With such a short stay I am delighted to read that you managed to get a good nights rest in our super comfortable beds with great quality linen. We can’t wait to welcome you back for another exceptional stay, hopefully it will be a longer stay than the last so that you can truly experience the warm hospitality you’ve come to expect from us. Until next time, safe travels. Warm regards, Elsabe van der Merwe Quality Assurance Officer

Dear Danielle, Thank you so much for your wonderful feedback! We’re absolutely thrilled to hear that you had such a fantastic experience at our hotel, and we’re especially happy to know that our receptionists made you feel right at home, m… Show more

Dear Liam Stephen, Thank you for taking the time to tell us about your experience at InterContinental Johannesburg OR Tambo Airport Hotel. Please know that your feedback is extremely valuable to us. We are hospitality professionals who pride ourselves on delivering world class service and your feedback affirms that great service does not go unnoticed. Your feedback ensures that we remain on our toes and remain customer focused. Thank you for your support, we hope that you will give us the opportunity to serve you again in the future. Sincerely, Elsabe van der Merwe Quality Assurance Officer

Dear Liam Stephen, Thank you for taking the time to tell us about your experience at InterContinental Johannesburg OR Tambo Airport Hotel. Please know that your feedback is extremely valuable to us. We are hospitality professionals who p… Show more

Dear Karen, Thank you for taking the time to share your recent experience at the InterContinental Johannesburg O.R. Tambo. We are pleased to hear that you found your stay comfortable and quiet — these are qualities we strive to deliver to all our guests. At the same time, we have noted your comment regarding the size of the swimming pool. Your feedback is appreciated, and while our pool space may be limited, we are continuously looking for ways to enhance our facilities and overall guest experience. As a hotel, one of our key focus areas is customer service and quality. We are dedicated to engaging with our guests to meet and exceed their expectations, and more importantly, to ensure that every stay is memorable. We truly value your feedback and hope to welcome you back in the future for an even more enjoyable stay. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Karen, Thank you for taking the time to share your recent experience at the InterContinental Johannesburg O.R. Tambo. We are pleased to hear that you found your stay comfortable and quiet — these are qualities we strive to deliver t… Show more

Dear Kinsler, Thank you for taking the time to share such a detailed and glowing review of your recent stay at the InterContinental Johannesburg O.R. Tambo. We are delighted to hear that you had a memorable experience and that our team contributed positively to your visit. It is especially heartening to know that you appreciated the friendliness and helpfulness of our staff, the efficient room service, and the comfort of our facilities like the pool and gym. We are also glad that the breakfast and lunch offerings met your expectations with their variety and quality. Your comments about the convenience of the hotel’s location and your safe and smooth escort to the terminal reflect exactly what we strive to offer comfort, service excellence, and peace of mind, especially for travellers in transit. We understand your concerns regarding the experience with volunteers at the airport and truly appreciate you sharing this. While this aspect is outside of the hotel’s control, we are pleased that our team was able to provide a solution that made you feel secure and cared for. As you rightly mentioned, customer service and quality are cornerstones of our guest experience. Your kind words serve as a wonderful affirmation of our efforts, and I will be sure to share your feedback with the team—they will be thrilled to know they made a difference. We look forward to welcoming you back for another seamless and enjoyable stay in the future. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Kinsler, Thank you for taking the time to share such a detailed and glowing review of your recent stay at the InterContinental Johannesburg O.R. Tambo. We are delighted to hear that you had a memorable experience and that our team co… Show more

Dear Christine, Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg. On behalf of all management and employees at the hotel, we would like to thank you sincerely for positive feedback provided. It was great to read that we left you with some wonderful memories and even exceeded your expectations - that's absolutely great and we could not have aimed for more. I could not agree with you more with regards to the convenience of the hotels location being only 68.7 meters away from the International Arrivals hall, which really makes your on route transit stop over hassle free and very convenient after a long flight As a hotel we pride ourselves in delivering exceptional Customer Service which is one of our key hallmarks and focus areas as a team. Thank you once again for your feedback and for recommending our hotel and I do hope that we can give you the warm welcome once again in the not-too-distant future. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Christine, Thank you for choosing the InterContinental Johannesburg OR Tambo as your hotel of choice for your travels to Johannesburg. On behalf of all management and employees at the hotel, we would like to thank you sincerely for … Show more

Dear Heleen, Thank you so much for your wonderful review and for awarding us a perfect score of 10/10! We are truly delighted to hear that you enjoyed your stay with us at InterContinental Johannesburg O.R. Tambo. Your kind words about our friendly staff, exceptional service, and well-equipped, clean rooms mean a great deal to us. It is always rewarding to know that our commitment to service excellence and guest satisfaction is making a lasting impression. We pride ourselves on creating memorable experiences, and feedback like yours motivates us to continue delivering at the highest level. We look forward to the pleasure of welcoming you back in the near future. Warm regards, Beauty Lebelo, Guest Relations Manager

Dear Heleen, Thank you so much for your wonderful review and for awarding us a perfect score of 10/10! We are truly delighted to hear that you enjoyed your stay with us at InterContinental Johannesburg O.R. Tambo. Your kind words abo… Show more

Dear Neil, Thank you for taking the time to share your feedback following your recent stay with us at the InterContinental Johannesburg O.R. Tambo. While we are pleased to hear you found our location convenient and appreciated the vibrant atmosphere, we are truly sorry to learn that your overall experience did not meet expectations, particularly regarding the attentiveness of our team. Please accept our sincerest apologies for any shortcomings in service during your visit. We place the highest importance on delivering warm, attentive, and seamless hospitality. Your feedback is invaluable and has been shared with the relevant teams as part of our ongoing efforts to improve the guest experience and ensure our service standards are consistently upheld, even during busy periods. We hope to have another opportunity to welcome you back and provide you with the exceptional stay that we are known for. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Neil, Thank you for taking the time to share your feedback following your recent stay with us at the InterContinental Johannesburg O.R. Tambo. While we are pleased to hear you found our location convenient and appreciated the vibran… Show more

Dear Beth, Thank you for your wonderful review and the perfect 10/10 rating following your recent stay at the InterContinental Johannesburg O.R. Tambo. Your comment truly made us smile! We are thrilled to hear that you found our location so convenient, and we absolutely appreciate your warm and humorous endorsement of our hotel it means a great deal to us. We take pride in delivering both comfort and exceptional service, and it is incredibly rewarding to know that this came through during your stay. We look forward to welcoming you back again soon — hopefully for another seamless and enjoyable experience. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Beth, Thank you for your wonderful review and the perfect 10/10 rating following your recent stay at the InterContinental Johannesburg O.R. Tambo. Your comment truly made us smile! We are thrilled to hear that you found our loca… Show more

Dear Marguerite Hidden, Thank you so much for taking the time to share your feedback and for rating your stay a perfect 09/10 — we truly appreciate it! We are delighted to hear that you enjoyed your room service hamburger. At the InterContinental Johannesburg O.R. Tambo, we pride ourselves on delivering not only high-quality cuisine but also exceptional service, and it is always rewarding to know when we have succeeded in making a positive impression. Your kind words motivate us to continue striving for excellence, and we are thrilled that your experience reflected our dedication to guest satisfaction. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Marguerite Hidden, Thank you so much for taking the time to share your feedback and for rating your stay a perfect 09/10 — we truly appreciate it! We are delighted to hear that you enjoyed your room service hamburger. At the Inte… Show more

Dear Raddatz, Thank you for taking the time to share your review following your recent stay at the InterContinental Johannesburg O.R. Tambo. We are pleased to hear that you found our location convenient and truly appreciate your overall rating of 8 out of 10. We have also taken note of your comments regarding the room pricing. Please be assured that we continuously review our rates to ensure they reflect the value, service, and convenience we aim to provide — especially being directly connected to the airport. We remain committed to delivering excellent service and creating memorable experiences for all our guests. Your feedback is invaluable in helping us achieve that goal. We look forward to welcoming you back in the near future and hope to have the opportunity to further exceed your expectations. Warm regards, Beauty Lebelo, Guest Relations Manager,

Dear Raddatz, Thank you for taking the time to share your review following your recent stay at the InterContinental Johannesburg O.R. Tambo. We are pleased to hear that you found our location convenient and truly appreciate your overall ra… Show more