we couldn’t find how to switch off the light under the table, had to sleep with the light on

Mr Happy was very sweet, we had a very early check out and he packed yoghurts and croissants for us, the restaurant next door to the hotel was very nice with good prices

Stayed in August 2025

nothing

very delicious breakfast, clean, very friendly helpful staff, good location in the center of the city

Stayed in August 2025

Very peaceful escape from the hustle and bustle of Hanoi, and centrally located too. Staff went above and beyond. The room was very comfortable and clean. Breakfast was fantastic

Stayed in August 2025

Very nice and helpful staff.

Stayed in August 2025

We loved this hotel most from our whole trip in Vietnam. Staff was so friendly, helpfull and considerate. After our Halong Bay cruise was shortened due to a tyfoon, we found this pearl. Location is great. They have a great rooftop bar with beautiful views. They arranged a cake for my husband's birthday. Breakfast was very good. Massage in basement was also wonderfull

Stayed in August 2025

Nothing

Location, confort, price, terrasse, staff

Stayed in August 2025

My only one criticism was that the hallway to my bedroom was very dark at night so hard to see my door number

The property is very well presented and really well lighted in the main reception and foyer which creates a very welcoming entrance. The roof top bar is stunning. And great views of Hoan Kiem Lake from breakfast room. When I first arrived I had lost my luggage so the reception staff worked above and beyond in order to communicate in the local language with my tour operator and Mr Happy managed to find my bag and arrange for it to be delivered to the hotel (even after I had checked out). He was super helpful and really calmed me down after a very stressful day following the cancellation of my Ha Long Bay cruise at very short notice. If it wasn’t for Mr Happy I would have had a really bad experience of Hanoi but he calmed me and helped me through an extremely stressful time during my vacation. He is a massive credit to the hotel. So are all of the staff in fact. I didn’t see anything as being any trouble. I would be proud of my staff if they worked for me 🤩

Stayed in August 2025

Staff were great and very friendly

Stayed in August 2025

Ms Anna, Happy , Rosie , Ann and thé best one is Mr Dong are awesome

Stayed in August 2025

Nothing

The staff was exceptional and helped us arrange everything for our trip. We are a backpacker family from Europe that arrived here with a rough plan but the staff took over all bookings of our trip in a very exceptional manner. We cannot thank the team enough for all their efforts and suggestions! We highly recommend this hotel! Thanks for everything!

Stayed in August 2025

Needs a bit of updating in some places, a little bit lacking in detail on the actual hotel design, but kept very clean.

Amazing staff, very accommodating and attentive. Went above and beyond to help. Central location in old town and could walk to all the tourist spots

Stayed in August 2025

The stay was splendid, all the stuff was wow ...miss anna and Mr dong were so nice

Stayed in August 2025

Nothing

Location was brilliant. Very clean and amazing staff

Stayed in August 2025

Great stay at the Splendid Hotel, with very attentive and caring staff. The location was also perfect and close to everything on foot.

Stayed in August 2025

Great short stay in Hanoi. Kind staff super nice

Stayed in July 2025

There was a slight confusion with the name when we arrived, which made us unsure: There was no « Splendid Secret Hotel », as booked on booking.com, but the actual hotel’s name is « Splendid Premium Hotel ». We were told, it was the same. Why using another name on booking.Com? We booked a large room with balcony hoping to be able to sit on it, however, this balcony was of no use: too small, no sitting possibility and no view. We extended our stay for a few more hours before taking the night train (about 50€ extra) and were given another smaller room with an internal window: this room was actually good! Next time we would book this one. The staff was very friendly, but we would have appreciated less eagerness by asking us to remember and mention specific names for good reviews: everybody was nice.

We were very pleased with the central location, as we could walk to most places of interest. Our room at the back was relatively quiet (except when the cleaning staff was talking loudly), the bed was very comfortable. Everything was clean. Little details like the almonds and cashew nuts at the breakfast buffet made us happy. The staff was welcoming. All in all, we were satisfied with our stay and would book there again.

Stayed in July 2025

Great location, comfortable beds, good aircon, friendly staff, ms Rachel has been very accommodating to our needs. Would definitely stay here again

Stayed in July 2025

Modern facilities, very clean and staff are more than helpful, going out of their way to ensure guests are catered for and looked after from checkin and throughout our stay. Would definitely recommend!

Stayed in July 2025

We loved the hotel. The manager Jacky, and Ms. Rachel was very nice. The room was spotless and beautifully maintained, and the staff went above and beyond to make us feel welcome. The location is incredibly central, making it easy to explore the city. Highly recommend

Stayed in June 2025

The water temperature never got quite as hot as required The refreshments sold on site were way overpriced - even more so than what we experienced in a 5 star hotel where we were served in a bar with incredible views and ambience.

The hotel was wonderful especially the staff and to note: Mr Dong and Mr Happy Ms Rose; Ms Rachel and Ms Anna All of whom were absolutely delightful to deal with all the time, They really made us feel welcome and at home and nothing was too much trouble. The breakfast was fantastic and I had a super spa treatment

Stayed in July 2025

El desayuno puede mejorar

The staff is so helpful and friendly, especially Jacky (manager), Happy and Rachel. So respectful and willing to support you during your stay. The rooms we got were clean and quite. The location of the hotel is perfect.

Stayed in July 2025

Good hotel Ms May and Mr Happy very kind and helpfull. Will be back🤩🤩🤩

Stayed in July 2025

No thing

The stuff is very good and helpfull Ms Rose, ms Kate, ms Rachel, mr Jacky They are professionals The room is clean , the breakfast is vary and delicious. Sure I’ll come back and advise my friends to stay at this hotel…

Stayed in July 2025

The breakfast was amazing and the staff was very nice and helpfull. The room was small but very clean.

Stayed in July 2025