Reviews of Muong Thanh Grand Cua Lo Hotel 4 stars
232 Binh Minh, Cửa Lò, Vietnam
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Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation is excellent. Staffs are nice and polite. Nice selection of food for breakfast. Room is spacious with beautiful ocean views.
The hotel could do with a bit of upgrade. No air con in the lobby, reception. The floor was not taken care of frequently so sometimes it was wet and dirty.
Dear Ms. Thi, Thank you so much for your kind and thoughtful review. We’re truly pleased to hear that you were happy with your stay and enjoyed our excellent location, spacious rooms with ocean views, and the service provided by our friendly team. It’s also great to know that our breakfast selection met your expectations! We appreciate your honest feedback regarding areas for improvement. Your comments about the lack of air conditioning in the lobby and reception, as well as the condition of the floor, have been noted. We are currently reviewing these aspects to see how we can enhance guest comfort and cleanliness in the common areas. Guest feedback like yours is invaluable in helping us improve and grow, and we thank you again for taking the time to share it with us. We hope to have the pleasure of welcoming you back in the near future. Warm regards, Hotel manager Mrs. Nguyen Thi Thuy Nga
Dear Ms. Thi, Thank you so much for your kind and thoughtful review. We’re truly pleased to hear that you were happy with your stay and enjoyed our excellent location, spacious rooms with ocean views, and the service provided by our friendl… Show more
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 9 February 2025 · Stayed in February 2025
Verified reviewSlow internet No wardrobe Weak lighting
Reviewed: 14 December 2024 · Stayed in December 2024
Verified reviewReviewed: 7 February 2024 · Stayed in January 2024
Verified reviewStaff were very helpful and friendly. It was clean and tidy and comfortable.
As it was off season, the pool was closed. The gym had very limited equipment, didn't match the photos. There was very limited food and drinks available in the hotel. Staff went out of their way to accommodate us with whatever they had available.
Dear Mr. Erica, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and tidy with serving of helpful and friendly staff. We're also sorry to hear that you were disappointed with the limited status of the pool, gym room as well as food and drink at the hotel. We understand how important it is for our guests to have access to all the services with highhest quality. We'll certainly take note of your feedback and improve it. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear Mr. Erica, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and tidy with serving of helpful and friendly staff. We'… Show more
Reviewed: 16 January 2024 · Stayed in January 2024
Verified reviewReviewed: 13 January 2024 · Stayed in January 2024
Verified reviewGood room with good view
Staff in the restaurant speaks 0 words english.
Dear Mr./Ms. Fabian, Thank you for taking the time to review our property, your comments are very much valued. We're sorry to hear that you were upset with the English speaking skills of our restaurant's staff. We know the importance of foreign languages in communication to provide good quality service. We also know that our staff are being weak in this field although they try in manners and always keep the professional serving. Therefore we held internal English supplementary classes during times when there were no customers. We'll certainly take note of your feedback and absolutely remedy this situation. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel Manager Nguyen Thi Hien (Mrs. )
Dear Mr./Ms. Fabian, Thank you for taking the time to review our property, your comments are very much valued. We're sorry to hear that you were upset with the English speaking skills of our restaurant's staff. We know the impor… Show more
Reviewed: 17 November 2023 · Stayed in November 2023
Verified reviewEverything was ok. Not spectacular.
Dear Ms. Melanie, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear that you were disappointed with the surrounding area. While we don't have control over external factors, we understand how important it is for our guests to have access to nearby restaurants and bars. We'll certainly take note of your feedback and share it with the appropriate parties. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear Ms. Melanie, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear th… Show more
Reviewed: 2 September 2023 · Stayed in August 2023
Verified reviewGiod
Nothing
Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Muong Thanh Grand Cua Lo. Best regards, Hotel Manager Nguyen Thi Hien (Mrs. )
Dear valued guest, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in … Show more
Reviewed: 2 September 2023 · Stayed in September 2023
Verified reviewReviewed: 6 July 2023 · Stayed in July 2023
Verified reviewReviewed: 29 March 2023 · Stayed in March 2023
Verified reviewvery clean, comfortable and spacious room with a nice view.
the surroundings of the hotel used to be very nice with plenty of restaurants and bars at the beach front. For a reason beyond my comprehension they have demolished all that made the beach so nice.
Dear valued guest, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear that you were disappointed with the surrounding area. While we don't have control over external factors, we understand how important it is for our guests to have access to nearby restaurants and bars. We'll certainly take note of your feedback and share it with the appropriate parties. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Please don't hesitate to reach out to us if there's anything we can do to make your next stay more enjoyable. Best regards, Hotel manager Nguyen Thi Hien (Mrs. )
Dear valued guest, Thank you for taking the time to share your experience at the hotel. We're glad to hear that you enjoyed your stay and found the room to be clean, comfortable, and spacious, with a nice view. We're sorry to hear t… Show more
Reviewed: 23 January 2023 · Stayed in January 2023
Verified reviewReviewed: 1 January 2023 · Stayed in December 2022
Verified reviewReviewed: 5 November 2022 · Stayed in November 2022
Verified review