Room service overnight meals not available before 22:00

Great hotel, delicious breakfast, nice pol, friendly staff!

Stayed in August 2025

Breakfast was shifted to the side rooms of the event floor due to refurbishment of the ground floor restaurant - ok, but not the greatest choice and stressed-out staff with loads of guests. Make sure to have breakfast before 08:30.

Location - not the closest to sights, but out of the traffic chaos and not far from airport. Very nice and helpful staff. Nice and quiet room at the end of the corridor. Quite nice outdoor pool area. All a bit worn, but still in very good condition.

Stayed in July 2025

Convenient and near the airport

Stayed in July 2025

Good location and big lobby

Stayed in May 2025

A great hotel that provided everything that we needed for a stop over in Ho Chi Minh. Great pool, large room, excellent restaurants in the surrounding streets and friendly staff. We were able to get a half day late checkout due to a late flight. That was fantastic as it meant we could relax up until we needed to leave. Will definitely stay again

Stayed in August 2025

but the rooms for breakfast are like function rooms, few windows, can be noisy when it's crowded

Very good location

Stayed in July 2025

N/a

Great hotel. Very comfortable. Excellent vegetarian options around (in fact just next door). An easy journey into the centre of town

Stayed in July 2025

I saw a giant cockroach on the hall way in front of our room and it's the biggest one that I ever seen in my life. I got my act together and killed it with my foot. Thanks God. Also, we arrived when they were fixing the main building sight with the scaffolding and we felt like walking under construction zone with no safety warning.

We booked this hotel and then checked in 30 minutes later as we got stranded at River Gate building when our 3-bedroom apartment reservation is non existence and is a scammer. This is property meets 5-star standard and similar to a 5-star in America. No complains and good enough.

Stayed in July 2025

Some renovation work, but didn’t really impact the stay

Value and facilities

Stayed in July 2025

I often stay in that hotel, up to now, absolutely nothing to complain about !

Stayed in July 2025

Breakfast was in an ugly conference room (this is tenporay I think)

Nice hotel, close to airport

Stayed in July 2025

Everything was amazing

Great place, we booked here after being scammed by Scenic Valley Way apartments and we’re so happy with it

Stayed in July 2025

The room was really large, the bed was very comfortable. The pool was lovely but most of all the staff were so accommodating and the hotel went out of their way to help us find local markets and they also provided us with luggage storage AND they allowed the kids to use the pool after we had checked out and gave our party of 8 a spare room to freshen up in before our late flight. They really went above and beyond and I was very impressed with this hotel.

Stayed in July 2025

Excellent breakfast. Really good spread. Its close to the airport and the staff was very nice and helped us a lot.

Stayed in April 2025

Amazing hotel. Everything was perfect.

Stayed in July 2025

The breakfast was in an ugly conference room without windows (this is I guess temporary).

The room is nice, the hotel is 10 min from the airport, which is convenient.

Stayed in July 2025

Breakfast variety can be better. They are renovating their normal breakfast cafe so now it’s in some sad meeting room

Almost everything! Staff were friendly but not too the extreme of uncomfortable. Level of English was great as well. Room is big! Price is good for the overall value

Stayed in July 2025

Staff, location, service, food

Stayed in July 2025

Nothing

Over road from one of my visits 8 minutes to the airport

Stayed in July 2025

Nothing specific.

Location and Hotel Facilities,Breakfast.

Stayed in July 2025

At check in, I paid for my one night stay with a Visa card and received a receipt. The person who checked me in and showed me my room tried hard to get me to sign an obligation with the hotel for that stay after I paid. --My contract was with the booking platform and I had completed that obligation when I paid at the property. --At check out the same front desk attendant accepted my key card. I asked him for a statement acknowledging my check out and zero balance owing. He said ‘we’re checking the room now’. I asked the man who appeared to be a morning front desk manager to get a VinaSun taxi for my trip to the airport. And then I checked back with the front desk attendant for a zero balance checkout statement. He had done nothing to generate one and came at me again with a further and this time more aggressive campaign for my signature. The taxi ride, at airport arrival, featured a driver who insisted that the 77,000 dong on the meter must be augmented with more money from me than the meter total. Exit document fees of 9000 dong he claimed; meaning the toll cost of leaving airport property. Never get into a taxi or similar ride arrangement without nailing down a flat fee. To me the extra fight needed to try to get away from the increasing hoops and layers of potential obligation to the Vietnamese seller is a blight that faces the country's visitors. And that was demonstrated at the hotel front desk, both coming and going, and at the end of the taxi ride.

Of my 9 different accommodation experiences throughout Vietnam over one and a half years to July 2025, Eastin Grand Saigon is tied for number 1 spot with a 5-star hotel in a more northern city. --Extra thoughtful and responsive room preparation and guest service. --Being a western tourist, I loved that the big TV in room 401 played CNN Global as soon as I turned it on. --My booking platform requests were for a quiet room in a quiet location far away from the elevator. --The hotel had read and considered what I asked for and they gave it to me along with early check in. And they custom set my room air conditioning to a temperature comfortable for me. In the room, the AC is centrally controlled, not by the occupant, according to the front desk. --The room had big windows, lots of natural light, and good lighting throughout. It was huge, clean, and had living room - like features: Big plush couch, and freestanding desk with comfortable chair. The bathroom was large and elegant, and included a big mirror and comforting lighting. --The bed was larger than king size, and with just the right firmness of mattress and pillows, for me. --I heard no sounds from outside or inside the hotel except for a brief round of loud voices in the hallway early in the evening I checked in. My room had a city street view and was set back considerably off the street. --Upon request, the hotel brought me bottled water when I ran out. --Buffet breakfast was fabulous, great variety and quality of dozens of different items. As good as it was, at 400,000 dong it was overpriced. In the range of 250,000 would be appropriate value. My present hotel, in comparison, charges 120,000 dong at its Hoi An property. It's buffet is 70% as extensive as Eastin Grand's and definitely as delicious. 10 out of 10 was the score I attached to this hotel stay until I experienced the part that went sideways:

Stayed in July 2025

The light switch situation is an absolute pain. Multiple switchers doing different things but if one isn't on somewhere the bathroom lights don't come on. Such a pain. Could have had better food menus especially by the pool. Menu was very limited. Food was also pricey. Stayed at La vela and food was cheaper there!

Big rooms, very clean and comfortable.

Stayed in July 2025

Nothing

Close to airport, walking distance to District3, comfortable beds, super helpful staff and excellent breakfast.

Stayed in July 2025

I think hotel staff can add more items for veg people as well.

Room was very clean. The staff was quite friendly. Overall it is value for money. The breakfast was also good for non vegeterian people.

Stayed in June 2025