Reviews of The Ritz-Carlton St. Thomas 5 stars
6900 Great Bay, 00802 Benner, US Virgin Islands
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Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewVery nice views
It needs to be all inclusive. Very expensive.
Dear JhaKeisha, Thank you for your feedback and for sharing that you enjoyed the beautiful views during your stay. We appreciate your perspective regarding all-inclusive options and pricing. While our resort operates on an à la carte basis to give guests the flexibility to tailor their experience, we will share your comments with our leadership team for consideration. We hope to welcome you back in the future for another memorable stay. Sincerely, The Sales and Marketing Team
Dear JhaKeisha, Thank you for your feedback and for sharing that you enjoyed the beautiful views during your stay. We appreciate your perspective regarding all-inclusive options and pricing. While our resort operates on an à la carte basis… Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewThe staff was the best part to be honest, they were so incredible and helped us with everything! The property was beautiful and our view was amazing!
Everything was perfect but there were a few bugs I found in the room but on an island, I’m sure it’s hard to keep those out lol
Dear Camilla, Thank you for sharing your experience with us! We’re delighted to hear that our Ladies and Gentlemen made such a positive impact on your stay—your kind words truly mean a lot to our team. We’re also glad you enjoyed the beauty of the property and the stunning views from your room. While we strive to maintain the highest standards of comfort and cleanliness, we do appreciate your understanding regarding the occasional presence of island insects. Your feedback is valuable and will be shared with our housekeeping and engineering teams to ensure continued attention in this area. We hope to welcome you back to The Ritz-Carlton, St. Thomas for another memorable getaway in paradise. Sincerely, The Sales and Marketing Team
Dear Camilla, Thank you for sharing your experience with us! We’re delighted to hear that our Ladies and Gentlemen made such a positive impact on your stay—your kind words truly mean a lot to our team. We’re also glad you enjoyed the beau… Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 2 March 2025 · Stayed in February 2025
Verified reviewDear Lesile, We are truly honored to have had the opportunity to welcome you to The Ritz-Carlton, St. Thomas. We’re delighted that your stay was nothing short of perfect, and we hope to welcome you back to our island paradise for another unforgettable visit soon!" Sincerely, The Sales and Marketing Team
Dear Lesile, We are truly honored to have had the opportunity to welcome you to The Ritz-Carlton, St. Thomas. We’re delighted that your stay was nothing short of perfect, and we hope to welcome you back to our island paradise for another u… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewThe service was so bad. Definitely not worth the amount of money.
Dear Shalyn, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Providing exceptional service is our top priority, and we regret that we fell short during your visit. We would love the opportunity to learn more about your experience. Please feel free to reach out to us at 340-775-3333. We appreciate your time and hope to welcome you back in the future for the exceptional stay you deserve. Sincerely, Abbi Clack
Dear Shalyn, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet expectations. Providing exceptional service is our top priority, and we regret that we fell short during your visit… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewDid not have good housekeeping staff. Out of five days twice no turndown service was provided. Couple days had to call past 3 pm as the room was not cleaned.
Dear Preeti, Thank you for sharing your feedback. We sincerely apologize for the inconsistencies you experienced with our housekeeping service. This is not the level of care and attention we strive to provide, and we understand how this impacted your stay. Your comments have been shared with our team to ensure we improve in this area. If you would like to share more about your experience, please feel free to reach out to us directly at 340-775-3333. We hope to have the opportunity to welcome you back and provide the exceptional experience you deserve. Sincerely, Abbi Clack
Dear Preeti, Thank you for sharing your feedback. We sincerely apologize for the inconsistencies you experienced with our housekeeping service. This is not the level of care and attention we strive to provide, and we understand how this i… Show more
Reviewed: 31 December 2024 · Stayed in November 2024
Verified reviewReviewed: 24 December 2024 · Stayed in December 2024
Verified reviewClean water temp of pool nice
Alloro was horrible the property didn’t measure up to other ritzs no lobby bar too dark at night
Dear Frank, Thank you for taking the time to share your experience. While we're glad you found the resort suitable for relaxation, we regret that certain aspects did not meet your expectations. We strive to create exceptional and memorable stays, and we’re sorry to hear that we fell short this time. Your feedback about Alloro, the ambiance, and amenities has been shared with our team as we continuously look for ways to enhance our guest experience. We truly appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Abbi Clack
Dear Frank, Thank you for taking the time to share your experience. While we're glad you found the resort suitable for relaxation, we regret that certain aspects did not meet your expectations. We strive to create exceptional and memor… Show more
Reviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 1 October 2024 · Stayed in September 2024
Verified reviewReviewed: 30 September 2024 · Stayed in September 2024
Verified reviewLocation, location, location
Need to improve maintenance. Hot tub was not working most of stay.
Dear James, Thank you for your continued loyalty and for sharing your experience! We're delighted to hear that you love the resort and that our wonderful team has made your visits special. We truly appreciate your feedback regarding maintenance and regret that the hot tub was not functioning for most of your stay. Please know that we take these concerns seriously and are addressing them to ensure a seamless experience for our guests. We look forward to welcoming you back for another memorable stay soon! Sincerely, Abbi Clack
Dear James, Thank you for your continued loyalty and for sharing your experience! We're delighted to hear that you love the resort and that our wonderful team has made your visits special. We truly appreciate your feedback regarding m… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewAn elegant family-friendly resort with a spectacular setting and superb service.
Dear Joy, Thank you for your kind words! We’re thrilled to hear that you enjoyed the elegance, warm hospitality, and stunning setting of our resort. Providing superb service is our passion, and it means so much to know we made your stay special. We look forward to welcoming you back for another unforgettable experience soon! Sincerely, Abbi Clack
Dear Joy, Thank you for your kind words! We’re thrilled to hear that you enjoyed the elegance, warm hospitality, and stunning setting of our resort. Providing superb service is our passion, and it means so much to know we made your stay s… Show more
Reviewed: 12 August 2024 · Stayed in August 2024
Verified reviewWeather, facility, pools
I think the breakfast buffet was horrible, not much options, even not good as a ordinary hotel, and the price is way to high compare what they have for breakfast, the service is not good either
Dear Fayan, Thank you for sharing your feedback. While we're delighted to hear that you enjoyed your stay at The Ritz-Carlton, we regret that certain aspects of your experience, particularly the breakfast buffet and service, did not meet your expectations. Your comments are invaluable to us, and we will be reviewing them with our team to ensure we make improvements. We truly appreciate your perspective and hope to have the opportunity to welcome you back in the future for a stay that exceeds your expectations. Sincerely, Abbi Clack
Dear Fayan, Thank you for sharing your feedback. While we're delighted to hear that you enjoyed your stay at The Ritz-Carlton, we regret that certain aspects of your experience, particularly the breakfast buffet and service, did not m… Show more
Reviewed: 13 July 2024 · Stayed in July 2024
Verified reviewIt was Beautiful
My view wasn’t “Ocean View” It was blocked by trees and I was hoping to hear the water from my room
Dear Andrea, Thank you for sharing your experience. We're delighted to hear that you found the resort beautiful, but we regret that your view did not meet expectations. We understand how important the ocean view and ambiance are to our guests, and we appreciate your feedback. If you choose to visit us again, we’d love the opportunity to assist with selecting a room that better suits your preferences. We hope to welcome you back for a truly exceptional stay in the future. Sincerely, Abbi Clack
Dear Andrea, Thank you for sharing your experience. We're delighted to hear that you found the resort beautiful, but we regret that your view did not meet expectations. We understand how important the ocean view and ambiance are to ou… Show more
Reviewed: 26 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 June 2024 · Stayed in June 2024
Verified reviewThe room was nice: had AC problems but was fixed promptly. Had one day they forgot to clean the room.
The pool temperature got way too hot. Maybe chillers were not on. The staff did their best to serve everyone but could definitely use more staff when property is busy. The beach is subpar. But there are nearby properties with much better beaches. The food was very good.
Dear Christina, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay overall, and we appreciate your kind words about our rooms, staff, and dining experience. We sincerely apologize for the hiccups you encountered, including the AC issue, housekeeping oversight, and pool temperature. Your insights are valuable, and we will certainly review these areas with our team to enhance the guest experience. Regarding the beach, we understand that every guest has different preferences, and we’re glad you were able to explore nearby options. We truly appreciate your feedback and hope to welcome you back in the future for a flawless stay. Please don’t hesitate to reach out if there’s anything we can do to make your next visit even more memorable. Sincerely, Abbi Clack
Dear Christina, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay overall, and we appreciate your kind words about our rooms, staff, and dining experience. We sincerely apologize for … Show more
Reviewed: 23 June 2024 · Stayed in May 2024
Verified reviewVery friendly staff, good food and drinks. The pool and views were amazing and the rooms were nice.
Location was far from other restaurants and shopping. The beach wasn’t that nice compared to other Caribbean islands as water was not that clear and other seaweed debris. No access to purchase snacks or other convenience items on property.
Dear Kathy, Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed our friendly staff, delicious food and drinks, and the breathtaking pool and views. Your kind words truly mean a lot to us. We understand that our secluded location may feel a bit removed from other dining and shopping options, but we hope it provided a relaxing and peaceful retreat. We also appreciate your feedback regarding the beach and on-property convenience options. While nature can sometimes be unpredictable, our team continuously works to maintain the shoreline for our guests' enjoyment. We’ll also share your suggestions with our team as we strive to enhance the overall experience. We hope to welcome you back for another memorable stay in the future! Please don’t hesitate to reach out if there’s anything we can do to make your next visit even better. Sincerely, Abbi Clack
Dear Kathy, Thank you for sharing your experience with us! We’re thrilled to hear that you enjoyed our friendly staff, delicious food and drinks, and the breathtaking pool and views. Your kind words truly mean a lot to us. We understand … Show more
Reviewed: 24 May 2024 · Stayed in May 2024
Verified reviewReviewed: 17 May 2024 · Stayed in May 2024
Verified reviewI recently suffered a great loss. The kindness of the staff and the beauty of the property cheered me up. I have never been treated better.
Nothing
Dear Black, Thank you for sharing your heartfelt words. We are truly sorry for your loss, and it means so much to us that our team and the beauty of our property could bring you even a moment of comfort during this difficult time. Providing genuine care and creating a space where our guests feel welcomed and supported is at the heart of what we do, and we are honored to have been a part of your journey. Please know that you will always have a place here, and we would love to welcome you back whenever you’re ready. Wishing you peace and healing in the days ahead. Sincerely, Abbi Clack
Dear Black, Thank you for sharing your heartfelt words. We are truly sorry for your loss, and it means so much to us that our team and the beauty of our property could bring you even a moment of comfort during this difficult time. Providi… Show more
Reviewed: 16 May 2024 · Stayed in April 2024
Verified reviewReviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewLocation and food were great overall. Property and pools were very nice.
Overall felt like there wasn't enough staff. Long wait at check-in for example, room wasn't ready for over 2 hours past check-in time. Beach was a bit short and the ocean floor is rocky at that location. Wished the breakfast buffet was more extensive.
Dear Matthew, Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our location, food, and the beauty of our property and pools. However, we sincerely regret that certain aspects of your stay did not meet expectations. We understand how frustrating it can be to wait for check-in and appreciate your patience while our team worked to prepare your room. Your feedback regarding staffing, the beach, and the breakfast buffet is truly valuable, and we will share it with our team as we continually strive to improve. We hope to have the opportunity to welcome you back for an even smoother and more enjoyable experience in the future. Please don’t hesitate to reach out if there’s anything we can do to enhance your next visit. Sincerely, Abbi Clack
Dear Matthew, Thank you for taking the time to share your experience. We’re delighted to hear that you enjoyed our location, food, and the beauty of our property and pools. However, we sincerely regret that certain aspects of your stay di… Show more
Reviewed: 19 February 2024 · Stayed in February 2024
Verified reviewClub level services were excellent,as were the pool. Restaurant on property were all very good. Staffing top notch.
Biggest disappointment was the level of noise and disruption in mornings. This varied by very young children next door, including a surprising number in one room. Our TV consistently had poor service. Also, adult pool was not as expected- significant number of children each day. Including very young children in diapers and becoming ill .
Dear N. Gordon, Thank you for taking the time to share your experience. We’re delighted to hear that our Club Level services, dining, and dedicated staff met your expectations and that you enjoyed the pool. However, we sincerely regret the disruptions you encountered, particularly regarding noise levels and the experience at the adult pool. Ensuring a relaxing and enjoyable stay for all our guests is a priority, and we appreciate your feedback as it helps us refine our guest experience. We also apologize for the TV reception issues and will have our team review this to prevent future occurrences. Your insights are invaluable, and we will certainly share them with our team to explore ways to enhance the serenity of our adult spaces. We truly appreciate your visit and hope to have the opportunity to welcome you back for a more seamless and restful experience. Please don’t hesitate to reach out if we can assist in any way for a future stay. Sincerely, Abbi Clack
Dear N. Gordon, Thank you for taking the time to share your experience. We’re delighted to hear that our Club Level services, dining, and dedicated staff met your expectations and that you enjoyed the pool. However, we sincerely regret the… Show more
Reviewed: 18 February 2024 · Stayed in February 2024
Verified reviewThe beach and the weafher was nice. The food at the restaurants was good.
95% of the personel there starting from front desk all the way to pool people all of them are very dry, not welcoming and sometimes plain rude. The ladies working at the reception and the concierge dont show any sign of hospitality, always just a few short words showing the impression that they are bothered by your question Tbia is not Ritz way of hospitality. Their nigjtly rates are over $1300 per nigjht, but service is the level Holiday Inn at best. We will never go back and would not recommend to anyone. Save your money and time and go somewhere else!
Dear Aleksandra, Thank you for sharing your feedback. While we’re pleased to hear you enjoyed the beach, weather, and dining experiences, we are truly sorry that the level of service did not meet your expectations. Providing warm, genuine hospitality is at the core of The Ritz-Carlton experience, and we regret that we fell short during your stay. Please know that your concerns have been shared with our leadership team, as this is not the standard of service we strive for. We value your perspective and sincerely appreciate you bringing this to our attention. Should you wish to share more details about your experience, we would welcome the opportunity to connect and learn how we can improve. We regret that we didn’t provide the experience you anticipated, and while we understand your decision, we do hope for the opportunity to restore your trust in the future. Sincerely, Abbi Clack
Dear Aleksandra, Thank you for sharing your feedback. While we’re pleased to hear you enjoyed the beach, weather, and dining experiences, we are truly sorry that the level of service did not meet your expectations. Providing warm, genuine… Show more