Reviews of Hotel on the Cay 3 stars

Beautiful location

Staff was a bit tight- no breakfast

I enjoyed the view and the property.

I saw a bug in my room.

beautiful location nice small kitchenette & balcony

but run down rooms- staff unfriendly and not customer friendly

Our room was nice. Pretty view. Enjoyed spending time on the beach and at the bar.

The outside was rundown. The pool was not working. The fountain was not working and falling apart. The wood on the bridge/walkway was rotting.

The location to the beach and the wonder vibe in the surrounding environment.

Under construction, under stock rooms, as far as hotel products for use. To include toiletries, lotion , soaps, it was very limited. And even put at lease two bottles of water in the refrigerator.. First guests like a good impression to return.

I love the location. The drivers of the boat taxi are fantastic as well as the beach crew!

I was here last year and came back. My room had no renovations even though some renovations had started. The sliding door to the balcony was barely operational. There was never hot water for a shower. The shower head dripped the whole 12 nights we were there. The ceiling fan would only work on high speed. The ice machine was broken again this year. Hopefully, all of these issues will be addressed during the renovation project.

Great spot, the water taxi is fun. Beach is very nice. Town has lots of restaurants and bars.

Needs a major renovation. Pool not working again this year as it was not 2 years ago and 8 years back when I was there last. Water features around the grounds have been inoperative for the past 8 years. Rooms are ok but need help. Both ice machines are broken down.

the location, the staff and the beauty views

not being charged 25 dollars extra a night for an energy surcharge/fee. That seems excessive considering how old your appliances are and nothing is updated. I love the no frills, and dont mind the rust on the fridge, or the chipped floors or the worm out laminate, or the metal doors that dont close well for the regular nightly rate. But for the extra money, I find it to be insulting.

Everything was pretty good. Kitchenette was nice. Not a perfect property but adequate overall. Can't beat the location. Bed was comfortable and that's a big part of any stay.

Nothing really. WiFi a little slow I guess.

The cay is nice.

One has to check'in at the sister hotel kn the mainland before hopping on the small ferry ride to the cay. I was too early and told to wait until 3pm. No problem this happens sometimes. Just after 3pm, I checked in and paid. I was then told that I was not at the Hotel on the Cay as there was a problem and I had been moved to the sister hotel. They could not tell me what the problem was! I had booked a superior double room with two double beds, fully equipped kitchenette, fridge/freezer, microwave, coffe/tea making facilities, ensuite, balcony. I got a far lesser standard room! One bed double room, fridge, ensuite, that's it! No microwave, no coffee/tea making, no kitchenette, no balcony. I went to reception and stated this but they could not do anything! I have since email'd, msg'd direct & via Booking.com my concerns a few times. Nothing back at all. Very unprofessional outfit. I was on holiday from the UK, this is totally unexceptable. Especially as the problem was already known prior to me checking in but they failed to inform me until I checked'in & paid. I should have been told upfront and given available options before paying and being booked into a lesser standard hotel room. I would not reccommend this hotel company.

The staff was friendly

The hotel is outdated and the rooms need to be remodeled, furniture replaced, painted and there is no kitchen. There is a toaster oven, microwave and mini fridge

The comfort

Iguanas

Very comfortable beds, great AC, kitchenette with fridge and microwave, an adventure via boat  to get there each day - we were never charged the $5 fee so kept tipping the captains

Tried to upcharge reservation by $200, run down/in need of reinvestment, terrible wifi, hunting for parking each day "on the mainland"

The staff was excellent!

The property is rundown. Needs to upgrade

Location

Check tried to charge additional $300 because they indicated they never got your booking but it was not booked any other way

The place was in need of much renovation no ice fan not working no fresh water bottles no soda machine the beach bar cash only no atm on site.

Unique location on a small island, a two-minute water taxi ride from the Christiansted boardwalk. Large beach area with BBQ and bar. Rooms are well-appointed for the value.

The hotel is under renovation and needs additional work.

Did not have breakfast options during our visit. The staff was very accommodating and friendly. The service was exceptional, and the ambiance was very romantic.

Having a restaurant, at least for breakfast would have been good. We had to get off the island to have breakfast.