Loved everything

A jewel in the Caribbean! This exquisite, historic hotel is in a beautiful setting with every attention to class, style and comfort. The fine dining is gourmet quality perfectly executed. The entire experience was island perfection. We can’t wait to return.

Stayed in July 2025

Please can the hotel sort out the very slippery tiles around the pool, we saw several people.Dinnner service in the evening was slow although the food when it arrived was fantastic.

Almost everything

Stayed in April 2025

We had a lovely time. There was a mixup at check in with our reservation and the staff was quick to accommodate us. They made us feel welcome and went went above and beyond to make it work for us which we appreciated. The hotel is beautiful and a perfect place to relax by a private beach. The food is the best food we’ve had in the BVIs. The pool is beautiful and the cabanas to relax on are luxurious. The view from our room was beautiful, we could see the ocean and sunset. We would definitely return but just keep in mind the rooms are only made for two people. Only other thing to note is the roosters crow at 4am, but it adds to the island vibe :)

Stayed in April 2025

Nothing

Location and very helpful and friendly staff

Stayed in March 2025

Airport pick-up would have been nice.

the entire staff, from housekeeping to restaurant staff were exceptional. The general managers Rupert and Andrea went out of their way to make us very comfortable. Complimentary cook to order breakfast was excellent. Dinners were off the charts good.

Stayed in February 2025

We liked everything, probably the best hotel on Tortola

The breakfast was fantastic, included in the room rate we selected - covered an extensive brunch menu on Saturday and Sunday, and was served overlooking the sea with one of the best views anywhere.

Stayed in February 2025

Truly an exceptional little gem. The sugar mill is low key and small which made for a more enjoyable and relaxing stay than large branded hotels. The staff is friendly, helpful and accommodating and the food was so spectacular we had dinner at the restaurant every night of our stay. Couldn’t recommend this oasis more.

Stayed in January 2025

This is a charming property! My adult daughter and I stayed overnight here before a Moorings yacht charter and we both loved a single thing about it! Lovely reception ( in the bar area👏) complete with a glass of bubbly and a cold towel to begin erasing your travel time to get there! Our room was 134 and we paid $500 for the night which included a delicious breakfast beachside. The bed was very comfortable. Our heated toilet / bidet was a fun treat too. The bathroom was gorgeous with all the amenities. We even had a small area with frig and coffee maker and microwave

Stayed in January 2025

Nothing☺️

Such a quaint property! Great restaurant, comfortable rooms and amazing staff!

Stayed in December 2024

We had a couple urgent issues that we called/texted the number given to us for help but not one answered the entire week. The rooms, restaurants, and other facilities are not designed with any accessibility in mind - it can be difficult to make your way around if you have any accessibility issues. The Sugar Mill restaurant menu is extremely rich and heavy foods with execution I would rate a 4/5.

Great location on a pristine private beach, very laid back, roomy accommodations with nice amenities and newly remodeled bathrooms. I love that you can order anything you want for the included breakfast and it's made fresh. The new lounge chairs, hammocks, and cabanas are awesome. Full bathrooms with showers and toiletries at the pool is a great touch. You can tell a lot of work is going into updating the hotel.

Stayed in December 2024

Can’t think of anything. Just perfect.

Great breakfast on the beach, fabulous restaurant, everyone extremely warm and welcoming. Room was pristine.

Stayed in November 2024

Very accommodating and relaxing. Staff were fantastic. Arranged for local travel with Robinson (great taxi driver!).

Stayed in May 2024

Location, views, restaurants , friendly staff and great massage

Stayed in May 2024

Absolutely nothing

I liked absolutely everything about this property. We only had one night before boarding a 63 foot catamaran for a week. After our brief one night stay we were wishing we had more time to spend at this quaint beautiful little slice of paradise.

Stayed in April 2024

Nothing

Great views, Great Food, Superior Wine & Drinks…. But staff was superior in every way!

Stayed in April 2024

The outside door in the patio area didn’t lock. Room 131. The bathrooms are a bit aged.

The restaurants and the staff were amazing!! The bartenders down on the beach - Sean - awesome!!

Stayed in April 2024

Being picky the hotel bathrooms need a refurbishment but they were still very clean.

We loved the feel and quality of this hotel. Staff were excellent and were always smiling.

Stayed in April 2024

Nothing

The friendly staff, close to the ocean, the flowers in the room when we arrived, the hand painted pillows, the restaurant, and the comfortable rooms!

Stayed in April 2024

roads are truly an adventure. many pot holes tight corners and fast drivers

complete package of fun, sun and great meals. We had a car andd that is advisable as to beoing able to move around to pother attractions each day

Stayed in March 2024

Stunning location, ambiance and exceptional dining. Friendly staff and dedicated to taking care of guests.

Stayed in February 2024

I have nothing bad to say

This is a wonderful resort property. Elegant and understated with a fine dining and casual dining option, beach bar, pool bar and dining room bar a lovely little beach , beautiful pool area and a stunning view from every room. The staff are exceptionally kind and accommodating.

Stayed in February 2024

NO Assistance with luggage up steep hills and stairs to get to rooms. Very slow service to get lunch 38 minutes to get a margarita pizza and coconut shrimp and someone asked for a drink in a Saturday and they said they fan out of bailey's.

People were very nice. Great location. Amazing food at dinner and lunch. The beds are VERY comfortable. They serve great bottled water .

Stayed in February 2024

Pool could have been cleaner

Restaurant was fabulous

Stayed in January 2024

The only very small criticism would be that the bathroom in the room could do with an update but I know that is on the hotel owners to do list

I loved all the attention to details. Prosecco on arrival, soft mats by the side of the beds, cabanas on the beach

Stayed in January 2024