East End, Tortola, British Virgin Islands, VG1120 East End, UK Virgin Islands
#1 of 2 hotels in East End
Guests' ChoiceBased on 330 hotel reviews
8.0Cleanliness
8.5
Comfort
8.7
Location
8.7
Facilities
8.3
Staff
8.3
Value for money
7.8
Free WiFi
9.1
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End of dialog contentReviewed: 10 August 2025
Keynna
Antigua & BarbudaNot all inclusive. Bed was too soft, could use more amenities toaster microwave etc
The atmosphere
Stayed in August 2025
Reviewed: 3 August 2025
Nu
United StatesLocation was remote. Beach waa ok, not as pretty and clear as Cane Garden Bay beach.
Room was modern and clean. It has a restaurant on site. Room service available.
Stayed in August 2025
Reviewed: 2 July 2025
Michelle
CanadaIt was very far away from other restaurants. Leaving you to eat at the resort.
The pool and proximity to the beach
Stayed in July 2025
Reviewed: 28 June 2025
Melissa
United StatesTV never worked in room
Beautiful property & great location
Stayed in June 2025
Reviewed: 16 June 2025
James
United KingdomWater pressure on the shower wasn’t great, bar staff on the Saturday evening were pretty cold to interact with and seemed flustered and overwhelmed when it wasn’t that busy at the bar.
Great staff (on a whole- see below), exceptional bed, room, facilities and location. It was a wonderful stay
Stayed in June 2025
Reviewed: 1 June 2025
Glenn
New ZealandStaff confusion at restaurant at dinner was unbelievable-but lovely people. Just a lack of management. Ordered lobster-20 minutes later I was told they had "just sold the last one". Made no sense-booked this property for the lobster.
Room 22 was perfect
Stayed in May 2025
Reviewed: 18 April 2025
Kristin
United StatesWe would have liked to have more than one option for meals/restaurants since we were there for 6 days. The gym needs to be upgraded and this could easily be done with a rack of dumbbells and a better quality treadmill . There is no place within walking distance to get snacks and drinks. The vending machine for drinks at the property was out of order for our entire stay.
Secluded beach, relaxing atmosphere, welcoming staff, delicious food at the Turtle Bar and Restaurant
Stayed in April 2025
Reviewed: 14 April 2025
Cheryl
United StatesRestaurant was ok. Food options ok, They ran out of the better options quickly. Service was slow, but I think this is common on this island. Pool bar was understocked, they quickly ran out of the most common liquor and was pricey. Charging items to the room from the pool bar was risky as anyone who heard your room number could have easily charged their own items to your room.
Beach was nice, but had a pretty strong surf. Grounds and pool was nice. Room was clean and had AC. Had to ask for towels often (3 day stay). Should have provided an option to get new towels if towels are left on the floor.
Stayed in March 2025
Reviewed: 7 April 2025
Christine
United StatesNothing
Beautiful beach
Stayed in March 2025
Reviewed: 3 April 2025
Kristen
United StatesRestaurant service was not great. We had several meals and it was difficult to even get a drink. When we were seated it was 30 minutes before we received water or first drink which seems excessively long. Dinner took hours. Also there were some ants in our bathroom and those of our guests.
Location and basic accommodations were good. Property was very nice. Pool was great. Staff was polite.
Stayed in March 2025
Reviewed: 2 April 2025
Christine
United StatesQuite a few bee nests in the sand. Pretty sure it’s a seasonal thing, yet busy bees around area. Along with tiny ants in the bathroom … again, spring life coming about.
Lovely meal while overlooking the sea and sand. Staff was amazing, friendly, professional. Beautiful blooming shrubs surround the property, grounds well cared for.
Stayed in April 2025
Reviewed: 26 March 2025
Lisa
United StatesBeautiful location! Loved hearing and seeing the ocean from our room! Food was amazing!
Stayed in March 2025
Reviewed: 9 March 2025
Valerie
United StatesAnts in the room.
The beachside room was lovely.
Stayed in March 2025
Reviewed: 25 February 2025
Joanne
AustraliaService in restaurant and bars is a little patchy. Grounds of the property are OK although would benefit from more landscaping and care
Beach location is lovely
Stayed in January 2025
Reviewed: 21 February 2025
Tysa
UK Virgin IslandsThe grounds. This property is on an incredible beautiful beach and it is blocked by overgrown trees, bushes and weedy grass. The sewer gasses around the 8 9 10 buildings were horrible. The food at the restaurant was just ok given there isn’t any where else to eat that was disappointing.
The room was updated and clean with a very nice clean shower. This was the 4th hotel on this trip and it was by far the best.
Stayed in February 2025
Reviewed: 17 February 2025
Debbie
United KingdomBroken beach sunbeds spoilt the beach ambience. Why were they just left to rot on what is a beautiful beach? Why no proper sunbeds other than the insufficient number of cabanas on the threshold of the beach? No regular beach check. We picked up litter around the trees and around the restaurant. Whilst the room we occupied had been refurbished it was poorly designed: - The door to the bathroom hit the toilet on opening. - the towel/robe hooks were too close to the large (and probably unnecessary storage unit) in the bathroom. - a couple of hooks would have been helpful on the bathroom door? - nowhere to hang damp swimming gear/ beach towels. - The lights over the bed are too bright to use as reading lights. - an electrical socket would be helpful next to the full length mirror. - Teabags were supplied but no means of heating water to make it. We had to request a kettle and the restaurant offered us some milk in a plastic cup (a proper small jug would have been nicer). - No glasses in the room for teeth rinsing or drinking. - 2 coffee pods for a 4 night stay felt a bit mean. The domestic staff were friendly and helpful. However, the same couldn’t be said about some members of the waiting staff. We felt intimidated by a couple of surly waitresses and also felt pressured to give an additional tip (on two occasions) to one particular member of staff. 15%service is, in our opinion more than enough and anything in addition should be earned and in our opinion none of the staff particularly warranted additional tips.
Stunning location.
Stayed in February 2025
Reviewed: 17 February 2025
Faten
ItalyStaff were rude
Beach, swimming pool, view, location.
Stayed in February 2025
Reviewed: 10 February 2025
Jennifer
United StatesThe food. Menu has barely anything “fresh” and never changes its limited options.
Can’t beat the setting! Massage was fantastic!
Stayed in February 2025
Reviewed: 4 February 2025
Mrbmorta
FranceThe staff were generally very nice and not at all rude, but they didn't seem particularly happy. A notable lack of happy faces, not sure why. The gym has very minimal equipment but is used on a solo basis. The spa is nice but next to the gym, so you can hear the gym use, which isn't ideal.
The beach is beautiful and feels very natural. The sun beds were a little dilapidated. The gym and spa both look out to the beach which is very nice.
Stayed in February 2025
Reviewed: 29 January 2025
Catherine
United KingdomNothing
Great location close to airport and ferry to Virginia gorda. On a beautiful sandy beach . Very spacious resort with lovely restaurant and huge swimming pool .
Stayed in January 2025
Reviewed: 29 January 2025
Jake
United StatesFood was mediocre to bad
Unreal location
Stayed in January 2025
Reviewed: 18 January 2025
Jenny
CanadaI wish there was more shade at the pool. The loungers are very comfortable but with no umbrellas or shade, it would get pretty hot with no escape from the sun.
The garden and premises were immaculate, you can tell a lot of care attention was put into their maintenance. The beach is gorgeous and super private. Our room was spacious and clean. Service and restaurant were both great. Lovely place to wind down and relax.
Stayed in January 2025
Reviewed: 5 January 2025
Kirsten
SwitzerlandNespresso coffee machines neither worked in my not my family's room. One restaurant on site with longer wait times.
Great location. Rooms have lovely Caribbean feel and cleaning service was excellent.
Stayed in January 2025
Reviewed: 1 January 2025
Jeanne
ColombiaHair in my drinks twice and once a fly in the drink.
Relaxed vibe. Lots of open space. Clean room. Well groomed property.
Stayed in December 2024
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