Reviews of Meliá Caracas 5 stars
Ave. Casanova C.C El Recreo Sabana Grande, 1050 Caracas, Venezuela
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Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewEverything is okay.
Dear Guest, Thank you so much for your review. We are delighted that you found everything to your satisfaction during your stay. We take pride in our service culture, which is demonstrated through our multilingual staff providing 24-hour personalized attention. We hope that we have the pleasure of welcoming you back again in the future. Best regards, Kiara Silva , Guest Experience Manager
Dear Guest, Thank you so much for your review. We are delighted that you found everything to your satisfaction during your stay. We take pride in our service culture, which is demonstrated through our multilingual staff providing 24-hour … Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 9 February 2025 · Stayed in January 2025
Verified reviewReviewed: 15 December 2024 · Stayed in December 2024
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewNo Hot water......for a 5 Star Hotel, even I claim o the front Desk the first day.
Dear Philipp, Thank you for taking the time to share your review. We are sorry to hear about the issues with the hot water; please rest assured that we are constantly working on maintaining and improving our facilities to ensure that every room experience meets the high standards expected of us. We hope we will have the opportunity to see you again in the future. Best regards Kiara Silva, Guest Experience Manager
Dear Philipp, Thank you for taking the time to share your review. We are sorry to hear about the issues with the hot water; please rest assured that we are constantly working on maintaining and improving our facilities to ensure that … Show more
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 3 October 2024 · Stayed in July 2024
Verified reviewReviewed: 15 September 2024 · Stayed in August 2024
Verified reviewReviewed: 15 September 2024 · Stayed in August 2024
Verified reviewReviewed: 16 August 2024 · Stayed in August 2024
Verified reviewThe hotel is a bit dated but it has been kept in very good condition, the room was very spacious, the bed very comfortable. Initially the WiFi was weak but the staff immediately installed a router in the room and it worked very well, I was also able to work. The breakfast is delicious. The fitness center very good and spacious, I had a massage and that was very good too. The staff at reception are very helpful and caring.
If you like to watch tv, the signal was too weak (not an issue for me). The safety box did not work.
Dear Daniela , thank you for taking the time to share your feedback with us. Our true goal is to provide a welcoming experience throughout our hotel and we are sorry to hear that there were aspects of your stay that did not meet your expectations. Our team is dedicated to maintaining high standards of cleanliness, quality and service. We value these feedback comments, which are crucial in our ongoing efforts to provide an exceptional stay to all our guests. We hope to have the opportunity to see you soon and provide you with a memorable experience at our hotel. Kind regards, Kiara Silva Guest Experience Manager
Dear Daniela , thank you for taking the time to share your feedback with us. Our true goal is to provide a welcoming experience throughout our hotel and we are sorry to hear that there were aspects of your stay that did not meet your expe… Show more
Reviewed: 12 June 2024 · Stayed in May 2024
Verified reviewThe bellboy was very nice
Terrible service and and the facilities were not good, no air conditioning functioning properly, the room when checking in was dirty and there was not hot water, we made a reservation for dinner and they did not put us on the list, we were not able to eat, alternatives for eating were not provided and up to today they did not refund us the money so practically the stole us, really avoid this hotel by all means
Dear guest, thank you for taking the time to share your feedback with us. We are pleased to hear that you found our bellhop very personable, reflecting our commitment to a warm and attentive service culture. Our real goal is to provide a cozy in-room experience and we are sorry to hear that there were aspects of your stay that did not meet your expectations. Our team is dedicated to maintaining high standards of cleanliness and service, In addition, our dining experiences are usually the highlight for our guests. We appreciate your feedback, which is crucial in our ongoing efforts to provide an exceptional stay to all our guests. We hope to have the opportunity to see you better in the future and invite you to enjoy the full multimedia experience. Kind regards, Kiara Silva, Guest Experience Manager
Dear guest, thank you for taking the time to share your feedback with us. We are pleased to hear that you found our bellhop very personable, reflecting our commitment to a warm and attentive service culture. Our real goal is to provide a … Show more
Reviewed: 13 March 2024 · Stayed in March 2024
Verified reviewReviewed: 24 February 2024 · Stayed in January 2024
Verified reviewReviewed: 6 January 2024 · Stayed in January 2024
Verified reviewNice old school luxury vibes. The hotel is beautiful, and the staff is super attentive and nice.
Dear Guest, Thank you for this high rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope we have the pleasure of seeing you on future occasions. Best regards, Kiara Silva Phone +58 212 628.31.11 - Ext.4023, Guest Experience Manager
Dear Guest, Thank you for this high rating. We appreciate that you chose to stay with us and are glad to know your experience was enjoyable. We hope we have the pleasure of seeing you on future occasions. Best regards, Kiara Silva Pho… Show more
Reviewed: 24 December 2023 · Stayed in December 2023
Verified reviewReviewed: 17 December 2023 · Stayed in December 2023
Verified reviewReviewed: 12 December 2023 · Stayed in December 2023
Verified reviewReviewed: 16 November 2023 · Stayed in November 2023
Verified reviewNice breakfast,wide choice.
Reviewed: 31 October 2023 · Stayed in October 2023
Verified reviewluxurious accommodation
location could be better
Dear Guest, Thank you for taking the time to share this feedback. We are delighted to hear that you enjoyed the luxurious accommodations we offer. Our aim is to provide maximum comfort and elegance to our guests, and we are glad that we were able to meet your expectations. We understand that our location may not have been ideal for your needs. Our hotel is situated in the heart of the Venezuelan capital, close to Sabana Grande Boulevard and Plaza Bolívar, which makes it a convenient choice for many travelers. However, we appreciate your feedback and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back to our hotel in the future. Kind regards, Kiara Silva, Guest Experience Manager
Dear Guest, Thank you for taking the time to share this feedback. We are delighted to hear that you enjoyed the luxurious accommodations we offer. Our aim is to provide maximum comfort and elegance to our guests, and we are glad that we … Show more
Reviewed: 28 September 2023 · Stayed in September 2023
Verified reviewReviewed: 27 August 2023 · Stayed in August 2023
Verified reviewReviewed: 23 August 2023 · Stayed in August 2023
Verified reviewReviewed: 19 June 2023 · Stayed in June 2023
Verified reviewThe Carpet in the room was really dirty also the air conditioner really noise
Dear Elvis, Thank you for taking the time to share your experience at our hotel. We are glad you chose to stay with us. However, we regret to hear you felt we did not uphold our usual high standards. Please rest assured that we take maintaining these very seriously and have a dedicated housekeeping team that works diligently to ensure this. We will address your concerns with our team to make sure we maintain the level expected of us going forwards. As for the air conditioning, we understand how important it is to have a comfortable and quiet environment during your stay and we apologise for any inconvenience. Our maintenance team has been informed and will endeavour to resolve any issue promptly. We appreciate your valuable feedback as it helps us to improve our services and provide a better experience for our guests. We hope to have the opportunity to welcome you back for an even better stay in the future. Kind regards,
Dear Elvis, Thank you for taking the time to share your experience at our hotel. We are glad you chose to stay with us. However, we regret to hear you felt we did not uphold our usual high standards. Please rest assured that we take ma… Show more
Reviewed: 14 April 2023 · Stayed in March 2023
Verified review