It’s far from all the tourist attractions . Better for a getaway than to visit Punta. And it’s very expensive too .

Beautiful setting and architecture. Excellent food and the facilities are above and beyond what’s expected from a 5star hotel.

Stayed in July 2025

Excelente

Stayed in March 2025

it was full and shortstaffed. some ongoing snafus ocurred

beautiful hotel in a naturally gorgeous estancia

Stayed in January 2025

Move to another building for breakfast using golf carts seems fancy but becomes an issue with rain or very child weather.

Very nice location and setup. Staff super attentive and caring.

Stayed in August 2024

The restaurant has all prices in US dollars and double currency is tricky when not completely labeled.

I liked the overall concept: leave the world behind and relax.

Stayed in July 2024

That’s nothing that I didn’t like, I just made a suggestion, to leave a decaf tea in the room.

Delicious, perfect, I loved everything

Stayed in March 2024

Front Desk staff Communication is not easy due to very poor english

Location, Room, restaurant, breakfast best ever in a hotel worldwide

Stayed in November 2023

Maravilhoso!

Stayed in June 2023

experiences are affected by bureaucracy. one should be able to ask for it, and get a response for any of the experiences including pricing. instead this is how it works currently at Fasano: 1) you ask for the experiences to be sent to you. then you need to keep chasing to receive the text 2) I selected 2 specific experiences and asked for the costs 3) a very formal message finally arrives saying that the query “will be forwarded to the events director”. Why? so many steps?? just give me the information 4) the events director reaches out also very formally and in a different language to the one I sent to reception and starts from scratch saying that I was interested in something. I had already made clear what I was interested in and the cost but that was not communicated…. 5) after a while the events director comes back saying that these experiences i selected required more than 10 people. Really? all those steps to be told that what I had selected was not possible? How easy would have been to get a reply from reception saying that in the first place? thank you

everything

Stayed in December 2022

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The food

The views, architecture and natural surroundings

Stayed in December 2024

No maintenance. No upkeeping

Definitely hugely overrated and run down

Stayed in April 2024

From our arrival there were several service mishaps that should not occur at a property of this caliber. A “leading hotel of the world” should distinguish itself as such not only through its facilities, but especially via the service given to guests. As a rule of thumb, it should be procedure to ensure a smoothe and pleasant arrival at any property, especially a 5-star. If things go wrong from the beginning at check-in, it taints the experience and makes recovery an up-hill process difficult to correct once things have started on the wrong foot. Mistakes can happen, of course. This is normal. But it is of the utmost importance to not just offer a casual apology and sweep it under the rug rather, go above and beyond to compensate and make ammends for the inconvenience(s). Do not leave the customer dissatisfied, and do not make it into an awkward situation where the guest has to confront the issue and ask for a solution. This is something that should be a part of basic training for front-of-house staff. First impressions are the most important! In the end management tried to make ammends, but only after several unpleasant situations and becoming quite irritated, and after having to bring it directly to their attention. In today’s world, more and more customers can sometimes feel self-conscious about making a comment or complaint as to not be perceived as a “Karen”, but this is no reason for service levels to decline and expect customers to simply accept poor service for higher prices. I expect better from a property like the Fasano. Much better. Competition and word of mouth are indispensible for the industry, and chances are that if these things happened to one guest, it’s also happening to more.

The bungalow offered decent privacy and was well-appointed. Golf cart access was good for getting around the property.

Stayed in January 2023

too overpriced

the place was beautiful

Stayed in March 2023

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Stayed in August 2025

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Stayed in August 2025

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Stayed in May 2025

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Stayed in March 2025

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Stayed in February 2025

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Stayed in September 2024

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in April 2023