Reviews of Country Inn & Suites by Radisson, Wolfchase-Memphis, TN 3 stars
2270 North Germantown Parkway, Memphis, TN 38016, United States
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Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation. The hotel was a budget hotel which was fine.
The ownership is unethical in that my $100 refundable deposit was not returned for smoking. I don't smoke. No proof other than someone said they "smelled" smoke. UNETHICAL behavior. I was ok with the stay but not the lying and theft of my $100. I know they did nothing to clean the room other than not renting it for a couple of days. BEWARE. This is a scam! They also claimed they sent me an email the day I checked out informing me they smelled smoke. I got 2 other emails from them with my receipt (not showing they were keeping the deposit) and a survey.... however, no email about the alleged smoking. The hotel was clean enough but I certainly wouldn't claim that it was extremely clean. I can see how they would smell smoke in every room. Poor management response as well.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe price
Seen a roach, window was cracked in my room with tape on it. Loud music right outside my window from 10pm til about 3am
Dear Guest, I’m really sorry to hear about your experience. The issues with cleanliness, the window, and noise are definitely not what we want for our guests. Thank you for bringing these concerns to our attention—we’ll address them promptly. We appreciate your feedback and hope you might consider giving us another chance in the future. Sincerely, Hotel Manager
Dear Guest, I’m really sorry to hear about your experience. The issues with cleanliness, the window, and noise are definitely not what we want for our guests. Thank you for bringing these concerns to our attention—we’ll address them prompt… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewNo, we smell smoking near our room about 2-3am. We are allergy smoking
Bathroom sink faucet is loose. Light on mirror are not bright enough to see myself. A/C are tooooo cold I tried to down to cool but doesn’t works. We were freeze There is no extra blanket for us. The cart was empty when we ready to leave early morning this no carts at front door. We went to breakfast. Tastes terrible! Finally over an hour got cart.
Dear Guest, Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the multiple issues you experienced, from the smoke smell and maintenance concerns to the challenges with breakfast and availability of carts. This is not the standard we aim to provide, and your comments will be shared with our team right away so we can address these areas. We truly appreciate you bringing this to our attention and hope for the chance to offer you a much more comfortable stay in the future. Sincerely, Hotel Manager
Dear Guest, Thank you for taking the time to share such detailed feedback. We’re very sorry to hear about the multiple issues you experienced, from the smoke smell and maintenance concerns to the challenges with breakfast and availability … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewLocation and price
The AC wasn't turned on in hallways or our rooms. The rooms didn't cool off until we were leaving in the morning.
Dear Guest, Thank you for your feedback. We’re sorry to hear about the AC issue and the discomfort it caused during your stay. Your comments will be shared with our team to ensure this is addressed for future guests. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We’re sorry to hear about the AC issue and the discomfort it caused during your stay. Your comments will be shared with our team to ensure this is addressed for future guests. Sincerely, Hotel Man… Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewVery reasonable cost for long duration stay.
No issues. Some minor housekeeping things but they were addressed as soon as we brought them to the attention of the front desk
Dear Guest, Thank you for your review! We’re glad you found us to be a good value and appreciate you noting how our team quickly addressed your concerns. We look forward to welcoming you again! Sincerely, Hotel Manager
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat Hotel...
Nothing...
Dear Guest, Thank you for your kind words! We’re delighted you had a great stay and look forward to welcoming you back. Sincerely, Hotel Manager
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewStaff was very friendly and facilities were kept relatively clean. No code needed for the wifi and plenty of parking.
Air conditioner was kind of loud and leaking.
Dear Guest, Thank you for your feedback! We’re glad you appreciated our friendly staff, cleanliness, and convenient amenities. We apologize for the issues with the air conditioner and will work to address them. Sincerely, Hotel Manager
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in May 2025
Verified reviewReviewed: 8 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewIt was clean and had breakfast.
The cable to the TV had been ripped out of the wall by someone before us. I reported it to the hotel and no one ever came to look at it to fix the problem. The hair dryer cord was broken and barely held together.
Dear Guest, Thank you for your feedback. We’re glad you found the property clean and enjoyed breakfast, but we apologize for the maintenance issues and lack of timely response. We’ll address these concerns with our team. Sincerely, Hotel Manager
Dear Guest, Thank you for your feedback. We’re glad you found the property clean and enjoyed breakfast, but we apologize for the maintenance issues and lack of timely response. We’ll address these concerns with our team. Sincerely, Hotel… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewStaff, location, cleanliness
The bed was awful.
Dear Guest, Thank you for your feedback! We’re glad you enjoyed the staff, location, and cleanliness, and we appreciate your comments about the bed as we work on improvements. Sincerely, Hotel Manager
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewRoom, pool, breakfast were all great. Thanks
Better access to pool towels
Dear Guest, Thank you for your positive feedback! We're glad you enjoyed the room, pool, and breakfast. We appreciate the suggestion about pool towels and will work on making them more accessible. Hope to see you again soon! Sincerely, Hotel Manager
Dear Guest, Thank you for your positive feedback! We're glad you enjoyed the room, pool, and breakfast. We appreciate the suggestion about pool towels and will work on making them more accessible. Hope to see you again soon! Sincerely… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewEverything
Cleaning room everyday
Dear Guest, Thank you for the great feedback! We're happy to hear you enjoyed everything about your stay. We also appreciate your note about needing daily room cleaning — we’ll make sure to communicate cleaning options more clearly for future guests. Sincerely, Hotel Manager
Dear Guest, Thank you for the great feedback! We're happy to hear you enjoyed everything about your stay. We also appreciate your note about needing daily room cleaning — we’ll make sure to communicate cleaning options more clearly for… Show more
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified review