Nothing

The meets our Good expectations . Well done 👍 Thanks

Stayed in August 2025

Was not down town like advertised. Tub had rust stains. Hallway had garbage on the floor. Thin walls

Stayed in August 2025

the same breakfast every day not 1 thing changed. i was charged an extra 698.99 that then locked my credit card, i was traveling with no credit card. no one could explain how/why I was charged. very frustrating. the breakfast staff was not very nice.

close to falls

Stayed in August 2025

There were a few things that had me smh but that didn't upset our stay, just some things I was surprised to find had NOT been "seen to" before a room would be considered "ready for occupancy."

Stayed in July 2025

Need to more clean the floor and table side drawer. Was to much dust

Close to the falls

Stayed in August 2025

Breakfast options very poor

Nice staff, good location

Stayed in August 2025

The staff was very pleasure

Location, breakfast was very good

Stayed in August 2025

The hallway was dirty! One elevator worked! When we first walked in the room there was a pill in the floor. Tub was very slippery, I fall in the tub because of how slippery it was!

It was a short distance to the park ac was nice pool was ok.

Stayed in August 2025

A lady on reception Chaointe was quite unprofessional and rude. She didn’t listen anything well. Infact she charged us with parking for 3 days though we were not having a car. She got mad upon asking the locker to fix up. Very upsetting response.

Location and rates were ok , breakfast was average.

Stayed in August 2025

Breakfast - far too small an area for the number of people Booking.com keeps allowing us to book a room for 5 people, even though the hotel has a maximum of 4 beds per room

Decent hotel for the price Good location

Stayed in August 2025

The elevator was sooooo slow

Location

Stayed in August 2025

Breakfast

The family suite was great. Location top

Stayed in August 2025

Generally the staff was not as welcoming and found a bit rough with the exception of Tariq. Tariq was fantastic and very welcoming. Other staff person could improve! Cleaning was not up to the mark. Hair and dust.. elevator is very outdated.

Location and room size

Stayed in August 2025

Only 1 elevator working . Breakfast was not very good. The evening staff was not very nice.

The rooms were beautiful!

Stayed in August 2025

Both corriodor and room floors were not very clean. Only one elevator was working, with sometimes rather long waiting times. Breakfast has few options.

Convenient position at walking distance from Niagara Falls. Beds are good.

Stayed in August 2025

I thought the walls were a little thin, and it was noisy past what I thought to be quiet time at 11pm.. The people upstairs above my room were extremely loud, and I called the front desk to notify them. The desk said they would contact the room, but the loud noise continued for another 30 minutes or so. I could also hear much more noise from adjoining rooms compared to other hotels also. Please note the door requires an extra push to make sure it's shut. I didn't notice it when venturing out for the day or night. I noticed it in the morning when getting breakfast one of the days, but that could be trying not to disturb other guests.

I did like the proximity to the Falls and the overall cleanliness of the hotel. I also liked the amenities in the room with the table and the desk. The lighting was good, and the curtains were dark enough to block out the light from the outside. The breakfast was pretty good also and I appreciate the fresh and hot pancakes, eggs, oatmeal, and sausage. I like the hours of the breakfast from 7-10 am. The bed was comfy and the pillows were soft and fluffy. The staff was attentive. I appreciate the option of late checkout. I also like the options of Moe's Southwest Grill and Amala nearby. I would recommend Amala it is delicious, hearty and filling.

Stayed in August 2025

Wasn’t really anything to complain about everything was professional and nice

Location was perfect for our concert at the casino across the road perfect

Stayed in August 2025

The bathroom tub was dirty, no ventilation in the bathroom, dresser drawers wouldn't stay shut, and I had to use napkins to keep them shut. Breakfast was not hot at 730 am.

Friendly staff, good location (restaurants, attractions, and entertainment just within short walking distances from the hotel, early check-in.

Stayed in June 2025

The bathroom was not the cleanest, I would have loved to take a bath but the bathtub was very dirty. The walls are very thin, we stayed on the 2nd floor and we heard footsteps from above, and people from outside the corridor.

The location is perfect, just a few minutes walk from the Casino, many restaurants, souvenir shops and the Niagara falls. The room was nice and big, bed was super comfortable.

Stayed in July 2025

Felt a bit tired in places.

Location. Clean.

Stayed in July 2025

Some areas could be cleaner.

Big room size, closer to the falls, close to 7 - 11 store, and breakfast is reasonable.

Stayed in July 2025

The hotel needs some TLC… doors don’t close well, the elevator and ice machine were not working…the dresser in my room needed replaced… the stairwell needed cleaned and painted. I paid before my stay and was also charged when I checked in. I’m assured this will “work out” and am keeping an eye on my credit card charges. In today’s computer world, this is not acceptable.

The location was perfect. I did not have a car and could walk to all the places nearby. I know the Discover Niagara free bus stopped nearby but didn’t have time to do this. The staff was so nice.. I chatted with the breakfast personnel, housekeepers and front desk staff. They are the “diamonds” at this mediocre hotel.

Stayed in July 2025

The room we had had some issues. The drawers kept opening up- all of them. And the room key kept not working, had to go to the front desk multiple times to fix it.

Love the location, close proximity to everything in Niagara Falls, including the border. Kids enjoyed the pool and breakfast. Always pleasant when we stay here.

Stayed in July 2025

Nice hotel, pretty close to the Falls

Stayed in May 2025