Reviews of Comfort Inn Wethersfield - Hartford 3 stars
1330 Silas Deane Highway, Wethersfield, CT 06109, United States
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe location of the property is great, it’s near the highway and lots of food and shopping close by.
I checked in at 4:07pm on 8/23 was assigned a room and went to check the room. The hallway had a disgusting smell that lingered into the room. When I got inside the room the water pressure was so low the water just dribbled out of the shower head. The phone inside the room did not work at all so I immediately went back to the front desk to inform them , on the way downstairs I noticed roaches crawling on the wall in the hallway. I got to the front desk and informed them, I would not like to stay and would like them to cancel and issue a refund. I was told no problem he took my keys and informed me to contact booking.com to let them know as well. I did everything I was asked to do and I was told that I would be canceled and get a full refund. I noticed the charge on my credit card had went through the next morning. I went back to the hotel to speak with management, they were polite and assured me it would be resolved by Monday morning when the manager arrived. Monday came and went, I called Tuesday morning and spoke with the front desk again. This time for them to hang up in my face and refuse to answer the phone for the next few hours. I just want them to do the right thing and refund me since I did not stay.
Dear Corrina, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your check-in process, including the condition of the hallway, water pressure, room phone, and most importantly the concerns about cleanliness. We also regret the inconvenience caused regarding your cancellation and refund request. This is not the standard of service we aim to provide, and we take your comments very seriously. Our management team is reviewing your case to ensure the billing matter is resolved promptly and steps are taken to prevent such situations in the future. We appreciate your feedback as it helps us improve, and we hope you will give us another opportunity to restore your confidence in us. Sincerely, Team Comfort Wethersfield
Dear Corrina, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your check-in process, including the condition of the hallway, water pressure, room phone, and most importantly the co… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewAWFUL!!
AWFUL! Place needs to be shut down and renovated! Dirty smells like smoke stains everywhere you’re not comfortable at all
Dear Guest, Thank you for sharing your feedback with us. I am truly sorry to learn about your disappointing experience during your recent stay. We take all guest concerns very seriously, and your comments have been shared with our management and housekeeping teams for immediate review. Providing our guests with a clean, comfortable, and welcoming environment is our top priority, and I regret that we fell short of these standards during your visit. Please know that corrective steps are being taken to ensure this does not happen again. We would appreciate the opportunity to discuss this further and restore your confidence in us. If you are open to it, please contact us directly at [hotel phone/email] so we may address your concerns personally. Sincerely, Team Quality Inn Newark
Dear Guest, Thank you for sharing your feedback with us. I am truly sorry to learn about your disappointing experience during your recent stay. We take all guest concerns very seriously, and your comments have been shared with our manageme… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe location and location only
The rooms were disgusting . I had to have my room changed 3 times because of the lack of care to the rooms. The first room smelled like hot urine, the bathroom was disgusting and the walls were holy and scratched up. The 2nd room reeked of smoke and it’s a smoke free facility on top of the fact that it had a connecting room door that looked like somebody tried to break it down at 1 point and the 3rd room had holes in the walls and the tissue holder in the bathroom wasn’t even on it but it was the best out of all 3 rooms. Oh and don’t asked house keeping for anything, my room needed tissue and I was on the 3rd floor and she tried making me go downstairs to get it from the front desk. Useless. You couldn’t take breakfast out of the small room the have it in but it was decent breakfast .
Dear Taioceasha, Thank you for taking the time to share your feedback with us. I sincerely apologize for the challenges you experienced during your stay. What you described regarding the condition of the rooms and the service you received does not reflect the standards we aim to provide to our guests. Your comments regarding room cleanliness, maintenance, and housekeeping service have been noted and shared with our team for immediate corrective action. We are also addressing the concerns you raised about room conditions and amenities to ensure this does not happen again. I truly regret that we fell short of your expectations, and I appreciate you highlighting both the positive aspect of our convenient location and the breakfast. Please know that your feedback is invaluable in helping us improve, and we would welcome the opportunity to provide you with a much better experience in the future. Sincerely, Team Comfort Wethersfield
Dear Taioceasha, Thank you for taking the time to share your feedback with us. I sincerely apologize for the challenges you experienced during your stay. What you described regarding the condition of the rooms and the service you received … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewThe staff was friendly.
It was perhaps as clean as they were able to make it, but it didn’t feel clean at all. The shower rod was barely held on. The elevator was missing buttons. The mattress and carpet had large stains on them. The ceiling had interesting stains too. The television images came in pixelated. I couldn’t wait to leave and will most definitely not return.
Dear Chris, Thank you for sharing your feedback regarding your recent stay. While I am pleased to hear that our staff made a positive impression, I am truly sorry to learn that the overall condition of your room and some of our facilities did not meet your expectations. Your comments regarding cleanliness, maintenance, and amenities have been taken very seriously and shared with our housekeeping and maintenance teams for immediate attention. We are committed to improving these areas so future guests feel more comfortable and confident in their stay. I regret that we did not provide you with the experience you were expecting, and I sincerely appreciate you bringing these matters to our attention. Should your travels bring you back to Wethersfield, I hope you might give us the opportunity to deliver a much better experience. Sincerely, Team Comfort Wethersfield
Dear Chris, Thank you for sharing your feedback regarding your recent stay. While I am pleased to hear that our staff made a positive impression, I am truly sorry to learn that the overall condition of your room and some of our facilities … Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewNothing
Everything
Dear Trayanna, Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet expectations. While I regret that you found little positive during your stay, your comments are important and have been shared with our team for review and improvement. We are committed to creating a better guest experience and would welcome the opportunity to serve you better in the future. Sincerely, Team Comfort Wethersfield
Dear Trayanna, Thank you for taking the time to share your feedback. I am truly sorry to hear that your experience did not meet expectations. While I regret that you found little positive during your stay, your comments are important and h… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewAbsolutely nothing
I was there for 5mins I checked in at 530 went into the room115 and saw roaches in bed see when I asked for a refund the guy refused. I just got a thank you for staying email and I checked out at 540pm I post the pictures on there google reviews! This place was disgusting
Dear Natalie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience during your recent visit. What you described does not reflect the standards we strive to maintain at our property, and we sincerely regret that you left with such an impression. Please be assured that your comments have been taken very seriously. Our housekeeping and maintenance teams have been informed immediately to investigate and address the concerns raised. Guest comfort, cleanliness, and safety are our highest priorities, and we are committed to ensuring such issues are corrected promptly. We also regret that the situation was not handled to your satisfaction at the time of your stay. We will be reviewing this internally with our team to ensure a more professional and guest-friendly approach moving forward. We value your feedback as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide you with the positive stay experience you deserve. Sincerely, Team Comfort Inn Wethersfield
Dear Natalie, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience during your recent visit. What you described does not reflect the standards we strive to maintain at our property,… Show more
Reviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewWe went in there in July 16 for my grandson’s you know so he can use the pool and they told us we can use the pool and they told us to get out afterwards and the pool was very disgusting because the clothes the smell they came out of the kids clothes afterwards was disgusting
Dear Maritza, Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. For the safety and comfort of all our guests, our pool area is reserved for registered hotel guests only, and we are unable to permit large gatherings or outside visitors. This policy is in place to ensure a safe and enjoyable environment for everyone. We regret any misunderstanding that may have occurred during your visit and appreciate your past loyalty to our property. Your feedback has been noted, and we will continue to review our communication to ensure policies are explained clearly at check-in. We hope you will consider giving us another opportunity in the future to provide you and your family with a more enjoyable stay. Sincerely, Team Comfort Inn Wethersfield
Dear Maritza, Thank you for sharing your feedback. We are truly sorry that your experience did not meet your expectations. For the safety and comfort of all our guests, our pool area is reserved for registered hotel guests only, and we are… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation
The hotel was dirty and the room was smelly.
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient, but I’m truly sorry to learn that the cleanliness and condition of your room did not meet your expectations. Providing a clean and comfortable stay is a top priority for us, and your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate your input and hope you might give us another opportunity in the future to provide you with a more positive experience. Sincerely, Team Comfort Inn Wethersfield
Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear you found our location convenient, but I’m truly sorry to learn that the cleanliness and condition of your room did not meet your expectations. Providing … Show more
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewArea
This hotel needs up grades, the elevator buttons were taped up and hardly working, ice machine wasn’t working, paint chipping in bathroom, you had to ask for towels
Dear Davis, Thank you for taking the time to share your feedback with us. We’re glad you appreciated our convenient location, but we sincerely regret the issues you experienced during your stay, including the elevator, ice machine, bathroom condition, and towel availability. Please know that your comments are very important to us, and we are already reviewing these areas with our team to make the necessary improvements. We value your input and hope to have the chance to welcome you back for a more seamless and comfortable experience in the future. Best regards, Team Comfort Wethersfield
Dear Davis, Thank you for taking the time to share your feedback with us. We’re glad you appreciated our convenient location, but we sincerely regret the issues you experienced during your stay, including the elevator, ice machine, bathroo… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewThere is nothing I liked about this property
I’m not one to do reviews but this property, has me so mad. The property is nasty, when you walk in there is a smell of mist that seems to be trying to be covered up by cleaning supplies, the bathroom for the lobby was out of order, the elevators were dirty. I had got my room and the curtains had stains on them, the mattress under the sheets had stains on them. I couldn’t take a shower because the shower head was so close to the ceiling that it wouldn’t sit up to spray out further. I had a piece of gum with a bug on it..I’m not sure if it was a bedbug or what. When I first told my grievance about the shower the front desk lady told me that I have to go through booking to get a refund and that they can’t switch my room because they were completely booked. When I came back with the next set of complaints she called the mgr and they switched my room, which is still dirty but better than the previous room. I am waiting for a refund for my night here. Nobody should have to pay more than 100 dollars for their rooms to be unkept. I would recommend nobody stay here at all, and everytime I went downstairs someone was complaining about something. Do not waste your time and money. If I could upload the videos I would.
Dear Allisa, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience during your recent visit to Comfort Wethersfield. What you described does not reflect the standards we strive to uphold, and we sincerely regret the inconveniences and discomfort you faced. From cleanliness concerns to issues with the bathroom, guest service, and overall property condition — we understand how frustrating this must have been, and we take your comments very seriously. Please rest assured that your feedback has already been shared with our housekeeping, front desk, and maintenance teams to address the concerns you raised and ensure corrective action is taken immediately. Providing a clean, safe, and comfortable environment for every guest is our priority, and it’s clear we fell short during your stay. We apologize for the inconvenience caused and for the delay you faced in resolving the room situation. We will also follow up regarding your refund request if it hasn't been resolved yet. We hope you’ll consider giving us another opportunity in the future to show you the improved experience you deserve. Sincerely, Team Comfort Wethersfield – CT115
Dear Allisa, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about your experience during your recent visit to Comfort Wethersfield. What you described does not reflect the standards we strive to … Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewNothing
The hotel was dirty, and the doors were broken. Tv's didn't work, the ac's don't do their job. The breakfast was nasty. The experience overall was just horrible. Just save your money on something else. The staff were also rude.
Dear Mary, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the disappointment you encountered during your stay at Comfort Wethersfield. We’re truly sorry to hear that multiple aspects of your visit—from room cleanliness and amenities to breakfast quality and service—did not meet your expectations. This is not reflective of the standards we aim to uphold, and I understand how frustrating this must have been for you. Your feedback has been shared with our housekeeping, maintenance, and front desk teams for immediate review and corrective action. We are actively working to improve these areas to ensure a better experience for all our guests. If you're open to it, I’d welcome the chance to speak with you directly and learn more about your stay. Please feel free to contact me at [insert contact info]. Thank you again for your valuable feedback. Sincerely, Team Comfort Wethersfield
Dear Mary, Thank you for taking the time to share your experience, and please accept our sincerest apologies for the disappointment you encountered during your stay at Comfort Wethersfield. We’re truly sorry to hear that multiple aspects … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe new owners of the property we’re not only kind and gracious they were there if we ever needed anything at any time this was our fifth time in five years staying at the facility and Wethersfield Connecticut. We will do it again in a heartbeat. The breakfast bar is outstanding. The rooms are more than just a good value. This is a wonderful place for the price. You’ll never go wrong. Forget about those negative ratings come and see for yourself.
Dear Durkin, Thank you so much for your kind words and continued loyalty over the past five years! We’re absolutely delighted to hear that your recent stay with us at Comfort Inn Wethersfield – Hartford was just as enjoyable as your past visits. It means a great deal to our entire team—especially the new ownership—to know that our efforts in providing a clean, comfortable, and welcoming experience made such a positive impact. We’re also thrilled you enjoyed the breakfast bar and found great value in your stay. Your recommendation and encouragement mean the world to us, and we look forward to welcoming you back again soon! Warmest regards, Team Comfort Inn Wethersfield – Hartford
Dear Durkin, Thank you so much for your kind words and continued loyalty over the past five years! We’re absolutely delighted to hear that your recent stay with us at Comfort Inn Wethersfield – Hartford was just as enjoyable as your past v… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewI don’t like anything about this property
The condition of the property was horrendous. Peeling wall paper, dirty carpets, bedbugs, smelly environment and you can tell people lives at the property. Unwelcoming conditions. Very disappointed
Dear Peter, Thank you for taking the time to share your experience. We sincerely apologize for the conditions you encountered during your stay. Your comments about cleanliness, property condition, and overall environment are extremely concerning and not reflective of the standards we aim to uphold. Please know that your feedback has been shared with our housekeeping and maintenance teams for immediate attention. We take reports of bedbugs and cleanliness issues very seriously and have already initiated a thorough inspection of the room you occupied. We deeply regret that we fell short during your visit and truly understand your disappointment. Your experience does not represent the level of service we strive to provide, and we are committed to making the necessary improvements. Thank you again for your valuable feedback. Warm regards, Team Comfort Inn Wethersfield – Hartford
Dear Peter, Thank you for taking the time to share your experience. We sincerely apologize for the conditions you encountered during your stay. Your comments about cleanliness, property condition, and overall environment are extremely conc… Show more
Reviewed: 13 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewFree breakfast and the pool
Roaches
Dear Takeisha, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our complimentary breakfast and pool amenities—it’s great to know those aspects added to your stay. However, we are very sorry to learn about your concerns regarding pests. This is certainly not the experience we aim to provide. Please rest assured that we take such matters seriously and have already alerted our pest control provider to conduct a thorough inspection and treatment if needed. Guest comfort and cleanliness are top priorities for us, and we’re committed to ensuring a safe and pleasant environment for all. We appreciate your feedback, as it helps us improve, and we hope to have another opportunity to welcome you back for a much better experience. Sincerely, Team Comfort Inn Wethersfield – Hartford
Dear Takeisha, Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our complimentary breakfast and pool amenities—it’s great to know those aspects added to your stay. However, we are very sorry to learn ab… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNothing
Noone cleaned my room not enough towels couldnt get a blanket fighting in the middle of the night shelter druggies drunks i didnt feel safe old mattress bugs blanket thin as hell even ac off i was cold also phone broke no remote
Dear Guest, Thank you for sharing your recent experience at Comfort Inn Wethersfield – Hartford. We are truly sorry to hear about the conditions you encountered during your stay. Your feedback is very concerning and far from the standards we strive to uphold. We sincerely apologize for the lack of room cleanliness, missing amenities, and the discomfort you experienced. Most importantly, we regret that you did not feel safe—no guest should ever have to feel that way. We are currently reviewing your feedback with our housekeeping, front desk, and security teams to take immediate corrective actions, including reinforcing safety measures and improving communication with our staff. We understand how upsetting this stay must have been for you, and we are grateful that you brought these issues to our attention. Your comments are critical in helping us improve, and we would welcome the opportunity to make things right should you consider giving us another chance in the future. Sincerely, Team Comfort Inn Wethersfield – Hartford
Dear Guest, Thank you for sharing your recent experience at Comfort Inn Wethersfield – Hartford. We are truly sorry to hear about the conditions you encountered during your stay. Your feedback is very concerning and far from the standards … Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified review