Reviews of Quality Inn O'Fallon IL - St Louis 3 stars
1409 West US Highway 50, O'Fallon, IL 62269, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe quiet
Nothing
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 10 August 2025 · Stayed in July 2025
Verified reviewBreakfast was okay.
Not allowed to use front entrance because i have a small dog. I have been in many motels and hotels in IL, and MO. Never did I have to use a side entrance because of my pet. I paid plenty to have hm stay there. Will never stay there again because of that.
Dear Guest Thank you for your feedback. We're sorry to hear our pet entrance policy caused frustration. While it's in place to ensure comfort for all guests, we understand your concern and will review how it's communicated. We appreciate your stay and regret that this impacted your experience. Warm regards, Reputation Manager, Quality Inn O’Fallon
Dear Guest Thank you for your feedback. We're sorry to hear our pet entrance policy caused frustration. While it's in place to ensure comfort for all guests, we understand your concern and will review how it's communicated. W… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewProperty outside looked very nice.
Wasn’t impressed with the room. The pictures doesn’t do it justice and very deceiving when looking at the rooms online. Had a very musty smell to it and water running down the windows on the outside from the unit above. Found hair in the bathtub.
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We value all guest input as it helps us improve our service and accommodations. Your comments have been shared with our team for immediate review and resolution. Our goal is always to provide a comfortable, clean, and welcoming environment, and we regret any instance where that standard may not have been met. Sincerely, Reputation team Quality Inn
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We value all guest input as it helps us improve our service and accommodations. Your comments have b… Show more
Reviewed: 7 August 2025 · Stayed in July 2025
Verified reviewReviewed: 7 August 2025 · Stayed in July 2025
Verified reviewThe pool was clean and our room
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forward to welcoming you back to Quality Inn O’Fallon soon! Warm regards, Quality Inn O’Fallon Management
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forwar… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forward to welcoming you back to Quality Inn O’Fallon soon! Warm regards, Quality Inn O’Fallon Management
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forwar… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewThe place was horrendous. The location is slightly hidden behind other businesses, and upon further inspection, I completely understood why. The place looks fit for a sleezy 5 and dime.
The staff were friendly while running my credit card. Upon inspection of the rooms, I refused to allow my family to stay in a place that was so disgustingly filthy. I've never been to a place as filthy as this. Stains all in the sheets, lamp shades dirty, shower ceiling falling apart, the room had a stench. I demanded my money back, refusing to stay and the rude manager on staff (some Latina with bright red hair) was rude, dismissive, and denied returning my money. BTW, the pool looked like a swamp and the lights were turned off. I guess to hide the filth.
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We value all guest input as it helps us improve our service and accommodations. Your comments have been shared with our team for immediate review and resolution. Our goal is always to provide a comfortable, clean, and welcoming environment, and we regret any instance where that standard may not have been met. Sincerely, Reputation team Quality Inn, O'Fallon
Dear Guest, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet expectations. We value all guest input as it helps us improve our service and accommodations. Your comments have… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClose to shops and restaurants
I observed roaches, and other bugs. The bedding was low quality. There was an unpleasant odor, water stains on the ceiling and lamp, one ply toilet paper, and the staff was rarely available at the front desk.
dear guest Thank you for taking the time to share your feedback. While we’re glad you found our location convenient to nearby shops and restaurants, we’re truly sorry to hear about the issues you encountered during your stay. The presence of pests, unpleasant odors, and visible water stains are unacceptable and do not reflect our standards. We’ve already escalated these concerns to our housekeeping and maintenance teams for immediate review and resolution. Your comments about the bedding, toilet paper, and front desk availability are equally important, and we’re actively working on improvements in these areas to enhance comfort and service consistency but issue is some family has 2 room as well 1 pet is service Animal.but we not welcome pet 2 floor so may any guest if you show thay may be carry to meet family but only 5 room we allow as well may service animal? We regret the inconvenience these matters caused and appreciate you bringing them to our attention. Your experience is not what we aim to deliver, and we hope you’ll consider giving us another opportunity to provide a more welcoming and comfortable stay. Let me know if you'd like to tailor this response with property-specific improvements you've made or any recent operational changes—it can strengthen your credibility and show your commitment to continuous improvement. reputation manager quality inn ofallon
dear guest Thank you for taking the time to share your feedback. While we’re glad you found our location convenient to nearby shops and restaurants, we’re truly sorry to hear about the issues you encountered during your stay. The presence… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewClean, tidy, comfortable sheets
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forward to welcoming you back to Quality Inn O’Fallon soon! Warm regards, Quality Inn O’Fallon Management
Dear Guest, Thank you so much for your kind words! We’re thrilled to hear you enjoyed your stay with us. It’s always rewarding to know our efforts made a positive impact on your experience. We truly appreciate your support and look forwar… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewToilet size
Hot tub did not work. Told staff, they responded with "We just had a customer 4 days no complaint." What does that have to do with my hot tub not working? I asked for another king-size bed room, they said it's the only one. I asked for a discount, they encouraged me to leave the hotel and ask booking.com for a refund. I found that to be distasteful and rude, however we left to find a different hotel. Extremely rude considering we are the ones who paid for the hotel and are still getting the run around. 7/25 edit: No plumber was called or an attempt made when I told staff our tub was broken. My wife made an employee sign a sheet from her computer twice to show we stayed there to begin with because guess what? Our refund was denied because the property claimed we were a no show. Then guess what? Sir the hotel filed a complaint against you for "verbal abuse". My 1st anniversary was thrown into the gutter, no one made any attempt to meet me half way, I was TOLD to leave and get a refund through booking.com, now I can't get it because the hotel refuses to release the funds? First it was, we didn't show up, now it's "abusive language". I told booking.com to check the hotel cameras and see my attempt to resolve the issue. Nothing has happened. Tell your hotel to refund my money, it'd be greatly appreciated.
Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your recent stay. It’s clear that our initial response did not reflect the level of service we aim to provide, and I understand how frustrating that must have been. The hot tub issue should have been handled with greater care. Referring to another guest’s experience was not helpful in addressing your concern, and we regret that this came across as dismissive. After investigating, we discovered that a previous guest had placed decorative items—such as synthetic flowers and candle pieces—in the tub, which caused a blockage and unusual noise. Unfortunately, the plumber we contacted did not arrive in time to resolve it during your stay, and for that, we are truly sorry. Your experience has highlighted areas where we must improve—particularly in communication, empathy, and timely problem resolution. We’ve shared this feedback with our team so we can better support future guests. We hope you might consider staying with us again, so we have the opportunity to provide you with the excellent experience you deserve. Sincerely, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced during your recent stay. It’s clear that our initial response did not reflect the level of service we aim to prov… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewNice clean
Elevator not working
Dear Guest, Thank you for your feedback. We're glad you found the hotel clean and well-maintained—it’s something we take pride in. We sincerely apologize for the inconvenience caused by the elevator not working during your stay. It’s certainly not the experience we aim to provide, and we’re working quickly to resolve the issue.due to inspection and internally depend on stats of fire marshall We appreciate your understanding and hope to welcome you back soon with everything fully operational. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you for your feedback. We're glad you found the hotel clean and well-maintained—it’s something we take pride in. We sincerely apologize for the inconvenience caused by the elevator not working during your stay. It’s c… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewLocation, bed was comfortable. All the staff was pleasant.
I have a wheat and milk allergy so there was nothing for breakfast for me.
Dear Guest, Thank you so much for your kind review and perfect rating—we’re truly glad to hear you enjoyed our location, the comfort of your bed, and the friendliness of our staff! We also appreciate your feedback about breakfast options. We’re sorry our offerings didn’t accommodate your dietary needs, and we’ll explore ways to improve our selections for guests with allergies in the future. Your input helps us grow. We hope to welcome you back again soon and provide an even better experience next time. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you so much for your kind review and perfect rating—we’re truly glad to hear you enjoyed our location, the comfort of your bed, and the friendliness of our staff! We also appreciate your feedback about breakfast options.… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewBeds were comfortable but could have fresher sheets. Location was good for our visit. Breakfast was minimal but okay. Requested handicapped and 1st floor room but the only handicapped room was not available. First floor location was good.
First day we had a overflowing toilet that we had to plunge to fix. Toilet/bathtub room was much to small. Very difficult to exit space with door closed. Could be a safety hazard. Third and last night there was a constant THUMP, THUMP sound coming from outside room. Kept us awake and we left the hotel at 4:30am.
Dear Guest, Thank you for your detailed feedback. We’re glad to hear you found the beds comfortable and our location convenient for your visit. We sincerely apologize for the issues you encountered during your stay—from the condition of the sheets and the overflowing toilet to the noise disturbance and limitations with room availability. We especially appreciate your comments about the restroom layout, and we'll be reviewing its safety and accessibility to ensure a better experience for future guests. Your input helps us identify areas that need attention, and we’re committed to making the necessary improvements. While we regret that your experience fell short of expectations, we truly value your honesty and the opportunity to improve. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you for your detailed feedback. We’re glad to hear you found the beds comfortable and our location convenient for your visit. We sincerely apologize for the issues you encountered during your stay—from the condition of the… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewThw bedroom and pool
Nothing
Dear Guest, Thank you so much for your rating! We're thrilled to hear you enjoyed the bedroom and pool—it means a lot to us. We’re glad everything met your expectations, and we hope to welcome you back soon for another relaxing and enjoyable stay. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you so much for your rating! We're thrilled to hear you enjoyed the bedroom and pool—it means a lot to us. We’re glad everything met your expectations, and we hope to welcome you back soon for another relaxing and enj… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe location and price were good, staff was friendly for the most part.
We were told the pool was working but when we went to get in it seemed there was an oil? On the top of the water and the water itself was so foggy/murky we couldnt see the bottom of the 3 ft side and it was freezing. We didnt even wanna get in. The room wasn't awful but there was some type of residue? Oil or something on the nightstands which was concerning. And the carpets felt damp? Idk how else to describe that. The bathroom had tile and for some reason evertime we went in whether we used the toilet or shower or not there was water only in the grout in the center of the bathroom? Not coming from the tub and not coming from the toilet. I have no idea where it was coming from i thought i was going crazy lol. I tried to check out to get my receipt and rang their lil bell twice and ended up just leaving cause no one said hang on or be right there or nothing I heard no movement. My Bf forgot something in the room and he had to go back to get the key and the lady just happened to be in there and asked if "the girl in the black shirt needed me?" And if she knew what I was wearing she must've SEEN me on the camera or something so why couldn't she step out to help me? Very rude. But they did give us an extra blanket but was very concerned as to why we would need a second extra pillow so they only gave us one? The breakfast was a waffle maker, frosted flakes and Raisin Bran, vanilla yogurt, white/wheat toast, apples, oatmeal packets, coffee, and orange juice. If you need a cheap place to stay and dont necessarily care about the highest quality its fine. It's a cheap hotel theyre all like this lol
Dear Guest, Thank you so much for your detailed feedback and perfect rating—we truly appreciate your kind comments about our location, pricing, and generally friendly staff. We’re sorry to hear about the issues you encountered with the pool, room condition, and your checkout experience. The pool’s appearance and water quality are especially concerning, and we’ve shared your observations with our maintenance team for immediate investigation. The residue on furniture, damp carpeting, and unexplained bathroom moisture are also being looked into, as we want every guest to feel safe and comfortable during their stay. We regret the confusion and lack of response during checkout, and we're addressing communication gaps with our staff to ensure smoother service moving forward. Your experience—especially the interaction regarding the pillow and blanket—reminds us how important it is to listen and respond with empathy. We appreciate your candor and the helpful insight you've provided. While we're grateful you found value in your stay, we hope to improve on the details so that next time, the experience matches the rating. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Guest, Thank you so much for your detailed feedback and perfect rating—we truly appreciate your kind comments about our location, pricing, and generally friendly staff. We’re sorry to hear about the issues you encountered with the poo… Show more
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewLocation
The roaches, the rusted shut shower head and the tape covered hole in the bathroom ceiling. The breakfast was non existent.
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations, and we apologize for the issues you encountered. Providing a clean, comfortable, and well-maintained environment is our priority, and we take concerns regarding room conditions seriously. Please know that we have addressed the maintenance issues and are conducting further inspections to ensure a better experience for all our guests. Regarding breakfast, our hotel offers a continental breakfast in accordance with Choice Hotels’ brand standards. While the selection may differ from a full hot breakfast, we strive to provide quality options for our guests and will continue to assess ways to enhance the offerings. We appreciate your feedback as it helps us improve, and we hope to have the opportunity to welcome you again for a better stay. Please feel free to reach out if there’s anything we can do to assist you further. Best regards,
Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations, and we apologize for the issues you encountered. Providing a clean, comfortable, and well-maintained env… Show more
Reviewed: 2 June 2025 · Stayed in May 2025
Verified reviewEverything was fine. As expected.
Booking.com advertised a hot tub that has not been working for two years according to the staff. It should be removed from the site as it's the reason we chose this hotel. :(
Dear Kiera, Thank you so much for your perfect rating and for sharing your experience with us. We’re glad to hear that everything during your stay was as expected, and we truly appreciate your kind acknowledgment. We also sincerely apologize for the confusion regarding the hot tub listing. You're absolutely right—it’s frustrating to be drawn in by an amenity that isn’t available. We've already contacted Booking.com to request an update to our listing so future guests aren't misled, and we appreciate you bringing this to our attention. Your feedback helps us improve transparency and guest satisfaction. We hope to welcome you back in the future for an even better experience. Warm regards, Reputation Team Quality Inn O’Fallon
Dear Kiera, Thank you so much for your perfect rating and for sharing your experience with us. We’re glad to hear that everything during your stay was as expected, and we truly appreciate your kind acknowledgment. We also sincerely ap… Show more