Reviews of Holiday Inn Express - Santa Rosa North by IHG 3 stars
2632 Cleveland Avenue, Santa Rosa, 95403, United States
Loading
Guests also reviewed these properties:
Düsseldorf, Germany
Adeje, Spain
Jaipur, India
Ho Chi Minh City, Vietnam
Rehoboth Beach, United States
Altamura, Italy
Koh Kradan, Thailand
Aegiali, Greece
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewstaff was nice
When I asked about streaming the girl said check the bak of the tv I think you touch something what i dont know.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in July 2025
Verified reviewBreakfast was really good Staff very friendly
Marginal location Concern about cars parked outside (vandelism)
Thank you for your feedback. I’m glad to hear you enjoyed our breakfast and found our staff to be friendly and welcoming. I do want to assure you that we take the safety and security of our guests very seriously here at Holiday Inn Express Santa Rosa North. Our property is equipped with cameras throughout, we conduct security walkthroughs during the night, and we always have someone at the front desk 24/7. Guest security is routinely monitored so you can feel comfortable during your stay with us. We appreciate your comments and look forward to welcoming you back.
Thank you for your feedback. I’m glad to hear you enjoyed our breakfast and found our staff to be friendly and welcoming. I do want to assure you that we take the safety and security of our guests very seriously here at Holiday Inn Express … Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewRoom was nice size. The bed was comfortable and plenty of nice pillows. Breakfast was good. Nice selection of food, fresh fruit. Staff were all very nice and helpful.
No complaints!
Thank you so much for your kind words, Debbie! We’re delighted to hear you enjoyed the room, comfortable bed, breakfast, and especially our team’s service. We truly appreciate your feedback and look forward to welcoming you back again soon!
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewVery small rooms. Was woken up at 6am though due to someone pulling the fire alarm
Thank you for sharing your feedback. I’m sorry to hear that the room size felt smaller than expected and that your rest was interrupted by the fire alarm early in the morning. We understand how disruptive that can be, and we appreciate your patience during the situation. We’re continuously working to improve our guests’ comfort and experience, and your comments are valuable in that effort. We hope to have the opportunity to provide you with a more peaceful and spacious stay in the future. Warm regards, Luis A. Hernandez General Manager Holiday Inn Express Santa Rosa North
Thank you for sharing your feedback. I’m sorry to hear that the room size felt smaller than expected and that your rest was interrupted by the fire alarm early in the morning. We understand how disruptive that can be, and we appreciate your… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewCafeteria breakfast but was really good, cinnamon rolls excellent, sausage gravy not to bad
Ice machine on every floor
Hi Gary, thank you for sharing your feedback! We’re glad to hear you enjoyed the breakfast, especially the cinnamon rolls and sausage gravy. We appreciate your note about the ice machines and will keep it in mind. We hope to welcome you back soon for another great stay!
Hi Gary, thank you for sharing your feedback! We’re glad to hear you enjoyed the breakfast, especially the cinnamon rolls and sausage gravy. We appreciate your note about the ice machines and will keep it in mind. We hope to welcome you bac… Show more
Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewWhat I liked about the property was the staff. Everyone was exceptionally friendly and kept me comfortable through my stay here. Especially the woman working at the front desk, Rosa. She made me feel at home and was helpful with insider facts about Santa Rosa. Rosa made my stay easy & fun.
Hi Stanley, Thank you so much for your kind words! We're thrilled to hear that you had a great stay and that our team—especially Rosa—made you feel at home. She's a true gem, and we'll be sure to share your wonderful feedback with her. We're glad she helped make your time in Santa Rosa both easy and fun. We hope to welcome you back again soon! Warm regards, Holiday Inn Express Santa Rosa Team
Hi Stanley, Thank you so much for your kind words! We're thrilled to hear that you had a great stay and that our team—especially Rosa—made you feel at home. She's a true gem, and we'll be sure to share your wonderful feedback w… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewThe property was very clean and the customer service was amazing.
I like almost everything about the property. I recommend the facility to add some options for vegetarian people. Overall, I am really impressed with the customer service, cleanliness and facilities they provide.
Dear Neha, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our cleanliness, facilities, and especially our customer service made a positive impression. We also appreciate your thoughtful feedback regarding vegetarian options. Guest suggestions like yours help us improve, and we’ll certainly take it into consideration as we continue to enhance our offerings. We hope to welcome you back again soon! Warm regards, Leticia Holiday Inn Express Santa Rosa North
Dear Neha, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that our cleanliness, facilities, and especially our customer service made a positive impression. We also appreciate your thoughtf… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was better than I had expected it to be for a hotel breakfast. There were real eggs, sausage, biscuits and gravy along with cereal choices, yougurts and beverages. Beds were extremely comfortable. We were attending an event at Snoopy Home Ice and it was very close.
We were traveling with a medium size dog so the room was a little cramped (it was on the small side) If we didn't have the dog it would have been better. However, we would stay here again even with the dog.
Thank you for your thoughtful review! We're so glad to hear that you enjoyed the breakfast and found the beds comfortable. It's also great to know our location worked well for your visit to Snoopy Home Ice. We appreciate your feedback about the room size — traveling with a pet can definitely change the space dynamics a bit, but we're happy to hear it was still a positive experience. We’d love to welcome you back anytime, with or without your dog! Safe travels and see you again soon!
Thank you for your thoughtful review! We're so glad to hear that you enjoyed the breakfast and found the beds comfortable. It's also great to know our location worked well for your visit to Snoopy Home Ice. We appreciate your feedba… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIt’s close to Charles Schulz Museum, within walking distance to shops, staff are excellent and exceptionally helpful.
The cleaning detergent/ air freshener had a very strong smell, particularly strong when entering the room from outside, does not help much even when I left the windows opened.
Thank you for your feedback. We're glad you enjoyed our location and appreciated our staff. We apologize for the strong scent in the room and will look into adjusting our cleaning products to ensure a more comfortable experience.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good. The bathroom was a good size.
Small room area for luggage. Noise from highway. Rates more than doubled for the weekend.
Dear Richard, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our breakfast and found the bathroom spacious. We understand that room layout and storage space can impact comfort, and we appreciate your input on the luggage area. We also apologize for the highway noise and understand how that, along with weekend rate changes, can affect your overall experience. Our weekend pricing does reflect increased demand in the area, but we always aim to provide good value and service in return. Your comments help us improve, and we hope to have the opportunity to welcome you back with a more seamless stay. Warm regards, Holiday Inn Express Santa Rosa North
Dear Richard, Thank you for taking the time to share your feedback. We're glad to hear you enjoyed our breakfast and found the bathroom spacious. We understand that room layout and storage space can impact comfort, and we appreciate yo… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewVery nice hotel. The room was perfect and the bed comfy. The bathroom had a large walk in shower. The location was a little out of the way to the main shopping and museum but the drive was not too far.
Location a little sketchy but we felt safe in the hotel.
Dear Kimberly, Thank you for your kind words and for choosing to stay with us. We're glad to hear your room was perfect and that you enjoyed a comfy bed and spacious walk-in shower — comfort is what we aim for! While we're a bit tucked away from the main shopping and museum areas, we're happy to hear the drive was still convenient. We understand your note on the surrounding area and truly appreciate your trust in us — your safety and comfort are always our top priority. We hope to welcome you back again soon! Warm regards, Leticia Gonzalez Front Desk Manager Holiday Inn Express Santa Rosa North
Dear Kimberly, Thank you for your kind words and for choosing to stay with us. We're glad to hear your room was perfect and that you enjoyed a comfy bed and spacious walk-in shower — comfort is what we aim for! While we're a bit tuc… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewEverything was super clean. Staff was great! Location was perfect for our trip.
The bed was super soft and kept slipping away from the wall making it a bit difficult to sleep
Dear Mr. Barry, Thank you for your kind feedback! We're so glad to hear that you enjoyed the cleanliness, our friendly staff, and the convenient location. We truly appreciate your comments. We do apologize for the issue you experienced with the bed. Your comfort is very important to us, and we’ll be sure to address this with our team to prevent it from happening in the future. Thank you again for staying with us—we hope to have the pleasure of welcoming you back soon! Warm regards, Holiday inn Express Santa Rosa North
Dear Mr. Barry, Thank you for your kind feedback! We're so glad to hear that you enjoyed the cleanliness, our friendly staff, and the convenient location. We truly appreciate your comments. We do apologize for the issue you experience… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified revieweasy check in friendly workers delicious free breakfast - great cinnamon rolls clean rooms
more fruit and vegetables at breakfast
We appreciate the feedback! Thank you for staying with us, we hope to see you soon!!
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewBreakfast was good. The staff was amazing throughout the entire complex.
Thank you for the great feedback! We're glad you enjoyed the breakfast, and it's wonderful to hear that our staff made a positive impression throughout your stay. We truly believe that great service is what sets us apart. As they say in Home Alone 2: “This is the Plaza Hotel. New York’s most exciting hotel experience!” Well, we may not be the Plaza—but we aim to deliver an experience that’s just as memorable in our own way! We hope to welcome you back soon! —Holiday Inn Express Santa Rosa North Team
Thank you for the great feedback! We're glad you enjoyed the breakfast, and it's wonderful to hear that our staff made a positive impression throughout your stay. We truly believe that great service is what sets us apart. As they … Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe service was excellent. Super friendly. I forgot some food and other items in the fridge and I call back and they kept it for me.
It's a bit noisy being so close to the freeway.
Thank you so much for your kind words about our team! We’re glad to hear the service was excellent and that our staff could assist you in recovering your items—our guests’ comfort and satisfaction are always a priority. We also appreciate your honest feedback regarding the freeway noise. Due to our convenient location, some rooms may experience light ambient sound, but we're actively exploring ways to reduce its impact. Please feel free to request a quieter room on your next visit—we’ll do our best to accommodate you. We look forward to welcoming you back soon!
Thank you so much for your kind words about our team! We’re glad to hear the service was excellent and that our staff could assist you in recovering your items—our guests’ comfort and satisfaction are always a priority. We also appreciate … Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewGood breakfast. Being close to the freeway, we slept surprisingly well.
Thank you for your feedback! We're glad you enjoyed the breakfast and had a restful night. We hope to welcome you back again soon!
Reviewed: 21 June 2025 · Stayed in June 2025
Verified review