Reviews of Tru By Hilton Pompano Beach Pier 3 stars
200 North Ocean Blvd., Pompano Beach, FL 33062, United States
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Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewFront desk staff was friendly. Soap in the shower smelled good
Room and towels smelled like mold/mildew. It was so bad I had to get new towels. I attempted to switch rooms but nothing was available. The room had no closet or dresser… where the heck was I supposed to put my stuff? Luckily this was a short trip and I will never stay at a Tru ever again. The hallway was constantly dirty and never vacuumed. I looked at the same press on finger nail in the hallway for 2 days.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation
Nothing
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewThe location was perfect for the beach, bars and restaurants.
Our room wasn't ready on arrival for the check in time of 15.00. The staff were great though especially Stephanie who gave us some snacks and drinks while we waited plus a voucher for a drink at the bar. It didn't effect our stay.
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewNothing at this time. Thank you. Thank you.
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewI liked Vince at the front desk very helpful upon check in we were a little early and very accommodating
Juice was warm at breakfast No towels for the pool
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe locación was great!
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified revieweverything was great. my reservation thru booking .com was for monday tues, we needed sun mon. the staff corrected it happily. only surprise was the $24 parking fee which is the city that charges it.
no fault of hotel whatsoever but beach was not the best, alot of seaweed. we live on beach further north so we understand it comes and goes. the area is really nice, right at pier, many places to dine sightsee etc. all a short walk away.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewRooms were close together, breakfast was fine; breakfast staff v.friendly. The desk staff overall helpful
One desk lady didn't explain the additional temporary charge for each room that comes off on check out; she made it seem like charges were owed for the entire stay
Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed breakfast and found our breakfast staff to be very friendly. It's also great to know our front desk team was generally helpful during your stay. However, we sincerely apologize for the confusion regarding the temporary hold placed on your room. We understand how important clear communication is, and we’ll be addressing this with our team to ensure all future guests are properly informed at check-in. We appreciate your comments and will use them to improve our guest experience. We hope to welcome you back in the future and provide an even smoother stay.
Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed breakfast and found our breakfast staff to be very friendly. It's also great to know our front desk team was generally helpful during your … Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewNo complaints. Everything was nice.
No complaints.
Thank you for your kind review. We're so glad you enjoyed your stay and we hope to see you again soon. Thanks for staying with us!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewIt was Good
Everything
Thank you for your kind review. We're so glad you enjoyed your stay and we hope to see you again soon. Thanks for staying with us!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location was great
Old, room smelled like urine and floor was greasy, I changed room and light was broken, parking was expensive and I had to carry by luggage across a busy street to hotel which was old, I stayed an extra night for 190, however bookings charged be 289 a night, I feel ripped out, it was very stressful, I’m trying to get a hold of some o e from bookings to let me k ow why I paid so much and see if there was a mistake, but I can’t
Thank you for voicing your concerns. Please understand that you booked through booking.com, not directly with the hotel. Please call the hotel directly to discuss this matter further. Thanks for staying with us!
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewProperty is close to the pier and the beach.
Parking next door at the garage is very expensive.
Thank you so much for your kind review. We're so glad you enjoyed your stay with us and we hope to host you again soon!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe location was great. Our room was over the pool , very noisy;it was over the pool pump and motor which was very noisy. The beds were comfortable. It would havre been nicer with coffees in our room.
Noisey.
Thank you for your review. We are sorry you experienced a lot of noise in your room. We hope you were able to enjoy your stay otherwise. Thanks for staying with us!
Reviewed: 1 July 2025 · Stayed in July 2025
Verified reviewLocation
Breakfast was nasty for Hilton
Thank you for your feedback. We're pleased you appreciated our location, but we're sorry to hear that the breakfast did not meet your expectations. This isn't the standard we aim for at Hilton, and we’ve shared your comments with our culinary team to help improve the experience. We hope to have the opportunity to better serve you in the future.
Thank you for your feedback. We're pleased you appreciated our location, but we're sorry to hear that the breakfast did not meet your expectations. This isn't the standard we aim for at Hilton, and we’ve shared your comments wit… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewRight next to the Pier and restaurants
Thank you for your kind review. We're so glad you enjoyed your stay and we hope to see you again soon. Thanks for staying with us!
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewGreat. Clean rooms, excellent location, friendly Staff, beautiful Hotel.
Thank you for your kind review. We're so glad you enjoyed your stay and we hope to see you again soon. Thanks for staying with us!
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewLocation
No refrigerator
Thank you for your review. We are so glad you enjoyed the location. All rooms do come equipped with a refrigerator, so we are unsure your intention with this review. Please call the hotel directly to discuss further.