Reviews of Holiday Inn Express Hotel & Suites Alvarado by IHG 3 stars
325 Village Park Drive, Alvarado, TX 76009, United States
Loading
Guests also reviewed these properties:
Naples, Italy
Erlangen, Germany
Wilderness, South Africa
Vatera, Greece
Newark, United States
Emen, Bulgaria
Lviv, Ukraine
Vienna, Austria
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewLocation was great, breakfast ok,
The only thing I didn't like was the tub was worn out.
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewReviewed: 21 February 2025 · Stayed in January 2025
Verified reviewLocation
Nose and the coffee was horrible in the room. Breakfast was not ready on time but that’s fine I didn’t have kids with me.
Reviewed: 10 February 2025 · Stayed in February 2025
Verified reviewReviewed: 26 January 2025 · Stayed in January 2025
Verified reviewNot much
Socially, there's nothing to do in Alvarado I had to get my card scanned probably 10 times even though I was there for a week and it should've been done to begin with and stayed that way. They were doing a lot of maintenance probably because they are getting ready to make big improvements There's bird shit all over the place outside the hotel
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewAbsolutely nothing.
The suite was filthy, had roaches, and damage. The pulled out bed was stained with blood & pee, molded, and ripped.
Reviewed: 7 January 2025 · Stayed in December 2024
Verified reviewReviewed: 29 December 2024 · Stayed in December 2024
Verified reviewI heard the person beside me checking in and they asked him why he was in Alvarado, thought it was weird but brushed it off until they asked me and were persistent that I told them. Kinda felt like a breach of something like I’m just getting a hotel for a night.
Reviewed: 11 November 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 29 October 2024 · Stayed in October 2024
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewEverything
Reviewed: 22 September 2024 · Stayed in September 2024
Verified reviewQuietness
The Hotel gave out a receipt to an unidentified person with my personal and confidential information on it without my consent after I requested them to send a copy of the receipt to the email address on file and when I called them after the fact the Lady name Shona was very rude and unprofessional not to mentioned talking about HOOK UPS AND MY WIFE AND I’M NOT MARRIED, this was her justification for breach of confidentiality of my personal information and privacy and I WILL TAKE LEGAL ACTION FOR HER ACTIONS
Mr. Cedric the "unidentified person" you are talking about is the female companion you checked in with and presented as your wife. Upon check out she requested the receipt as well as emailing you a copy while she was talking to you on the phone. The front desk associate you requested to email your copy of the receipt, was the night auditor, not the same associate who checked out your female companion. Had you made the specific request to NOT give your receipt to the female companion you presented as your wife at check in, we would not have given her one when she checked out, and who by the way specifically requested the receipt, with the front desk associate on duty at that time. Of course you have our sincere apologies and thank you for staying with us here at Holiday Inn Express Alvarado.
Mr. Cedric the "unidentified person" you are talking about is the female companion you checked in with and presented as your wife. Upon check out she requested the receipt as well as emailing you a copy while she was talking to yo… Show more
Reviewed: 9 July 2024 · Stayed in July 2024
Verified reviewLocation is very good. Staff is friendly.
AC leaked in the floor.
Reviewed: 29 May 2024 · Stayed in May 2024
Verified reviewReviewed: 23 April 2024 · Stayed in April 2024
Verified reviewEasy. To get to
Too close to freeway
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewThe breakfast was just about the best that I have ever experienced.
The access roads to the hotel. We arrived after dark and had a challenging time finding the entrance to the hotel car park. Even the next day during the daylight it was still confusing. Better signage would be helpful.
Reviewed: 29 January 2024 · Stayed in January 2024
Verified reviewReviewed: 31 December 2023 · Stayed in December 2023
Verified reviewIt was great
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewis it good breakfast
Reviewed: 24 December 2023 · Stayed in November 2023
Verified reviewWhen I called for a refund they have me.the run around
Reviewed: 23 December 2023 · Stayed in December 2023
Verified reviewManny prepared a wonderful breakfast very kind young man
Woke up and found roaches in the room, coffee table TV table on the AC. We informed the manager of the next morning and he’s apologize. Said they were coming to spray today.🙈
Reviewed: 5 December 2023 · Stayed in December 2023
Verified reviewCleanliness
Rude staff Bad breakfast
Hi Ricky, I'm so sorry your experience was not the best. I will use this review to help with my staff training. I hope you give us another chance at a better stay.
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewDid not eat
Smelled disgusting. Carpet, sheets. We had to check out. Could not stay in such a disgusting place. Need to tear it down and build a new one!!!!
Hi Alex, I'm a little confused on the review as you stated you had to check out because it was "disgusting place", except your check out was on your actual check out date, after a two night stay. I'm sorry we didn't meet your expectations but hope you give us another try.
Hi Alex, I'm a little confused on the review as you stated you had to check out because it was "disgusting place", except your check out was on your actual check out date, after a two night stay. I'm sorry we didn't m… Show more