Reviews of Thompson Palm Springs, By Hyatt 4 stars
414 North Palm Canyon Drive, Palm Springs, 92262, United States
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified revieweverything
Thank you so much for your positive feedback! We’re glad to have you as our guest and to see that you enjoyed your stay
Reviewed: 24 August 2025 · Stayed in August 2025
Verified revieweverything
nothing
Thank you so much for your positive feedback! We’re glad to have you as our guest and to see that you enjoyed your stay
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in June 2025
Verified reviewIt was modern and nicely decorated.
Maintenance of cleanliness. I wanted to wear a robe that was hanging inside the closet and it was so dusty. Couldn’t sit outside cause it was dusty on the patio. I get it it’s Palm Springs. There was coffee stain that wasn’t wiped off. There was an issue with cup of the hotel room too, I think it was dusty. But if they know a guest are coming and hence I let them know in advance than I expect it’s ready for me to utilize everything in the room. Also, I get it, it’s a party town and people are up late. My expectations when I wake up to get coffee I can find a sitting spot outside that’s not messy at the restaurant or lounge area.
Dear Michaela, Thank you for choosing to stay with us and for taking the time to share your experience. We're glad to hear that you appreciated the modern design and décor of the property. However, I want to sincerely apologize for the cleanliness issues you encountered during your visit. It’s disappointing to learn that the robe, patio area, and some room amenities were not up to the high standards we aim to maintain. You're absolutely right—when a guest notifies us in advance of their arrival, the room should be fully prepared and comfortable in every detail. We also regret that your experience in the outdoor and shared lounge areas didn’t meet your expectations. While we do our best to manage the vibrant atmosphere of Palm Springs, cleanliness and upkeep should never be compromised. Your feedback has been shared with our housekeeping and management teams so we can take immediate steps to improve consistency and attentiveness, especially in anticipating guest needs and preparing rooms thoroughly. We hope to have the chance to welcome you again and show you the level of hospitality and care we’re truly known for.
Dear Michaela, Thank you for choosing to stay with us and for taking the time to share your experience. We're glad to hear that you appreciated the modern design and décor of the property. However, I want to sincerely apologize for th… Show more
Reviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewThe breakfast was outstanding. I actually ordered 2 meals. I was only able to eat half of each. But I definitely took the rest for a snack later. Every employee I came across, were exceptionally polite, nice, helpful and eager to assist in all aspects of our stay.
We stayed for the 4th of July, and hung out at the pool. There were so many people drinking alcoholic beverages. With them rarely exercising prudence in exciting the pool to use the restrooms. I only entered the pool at the beginning of the day. I dared not enter after. Yuck !
Dear Christopher, Thank you for taking the time to share your experience following your recent stay with us over the 4th of July holiday. We’re thrilled to hear that you enjoyed the breakfast and that our team made a positive impression throughout your stay. It’s always wonderful to know that our staff’s efforts to provide warm, attentive service are recognized and appreciated. We also want to sincerely thank you for bringing your concerns about the pool area to our attention. Your comfort and well-being are very important to us, and we regret that the behavior of some guests impacted your enjoyment of the amenities. Please be assured that we take this feedback seriously. We are reviewing our pool supervision and cleanliness protocols, particularly during high-occupancy periods, to ensure a more respectful and hygienic environment for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay from start to finish.
Dear Christopher, Thank you for taking the time to share your experience following your recent stay with us over the 4th of July holiday. We’re thrilled to hear that you enjoyed the breakfast and that our team made a positive impression t… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEverything !!! Best hotel in Palm Springs
Nothing it was perfect
Thank you for choosing to stay at Thompson Palm Springs, we are delighted to hear that you enjoyed your stay with us. We look forward to having you as our guest again soon.
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewBreakfast was good. Good service but not cheap
Room was located on noisy street
Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our breakfast and appreciated the level of service provided by our team. We do regret to learn that the room's location impacted your overall comfort. Your feedback is valuable, and we will certainly take it into account as we continuously look for ways to enhance our guest experience. Should your travels bring you back to the area, we would be happy to assist with a room in a quieter part of the property to better suit your preferences. Thank you again for your stay and for your thoughtful comments. Warm regards, Your Team at Thompson Palm Springs
Thank you for taking the time to share your experience with us. We're pleased to hear that you enjoyed our breakfast and appreciated the level of service provided by our team. We do regret to learn that the room's location impacted… Show more
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewBeautiful! Modern. Amazing landscaping and views.
Busy road and was loud in room facing road and Mountain View.
Mary, thank you for taking the time to review our property. We are delighted to hear that you had a great stay. We do apologize for the noise coming from the street view and hope that this did not impact your stay. We look forward to having you as our guest again soon.
Mary, thank you for taking the time to review our property. We are delighted to hear that you had a great stay. We do apologize for the noise coming from the street view and hope that this did not impact your stay. We look forward to having… Show more
Reviewed: 2 June 2025 · Stayed in June 2025
Verified reviewI don’t like the dinner menu we had the bone marrow and I didn’t like the taste I also didn’t see a lot of options I liked on the menu but breakfast was amazing
Dear maryam, Thank you for sharing your honest feedback with us. We're so pleased to hear that you enjoyed our breakfast—it’s one of our favorite ways to start the day right with our guests! That said, I'm sorry to hear that the dinner menu didn’t meet your expectations, especially the bone marrow dish. We understand that taste is personal, and we appreciate you letting us know that the selection didn’t quite suit your preferences. Your feedback is invaluable, and I’ll be sure to share your comments with our culinary team as we continue refining our offerings.
Dear maryam, Thank you for sharing your honest feedback with us. We're so pleased to hear that you enjoyed our breakfast—it’s one of our favorite ways to start the day right with our guests! That said, I'm sorry to hear that the d… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewLocation. amazing. Very news sp perhaps needs a bit more finesse. Sfayff on check were a little elevated. Seems like they priprtose families and couples more, especially around the pool area where kids were taking over Im afraid and being allowed to.
Most rooms face a road so constant noise, I asked for a quiet room yet had to move to get something vaguely quiet. Seems like they prioritise families and couples more, especially around the pool area where kids were taking over Im afraid and being allowed to including reserving beds which I was told wasn't permitted.
Dear Jonny Bennett, Thank you for taking the time to share your recent experience with us. We’re glad to hear you enjoyed our location — it truly is one of the highlights of staying with us. That said, we're very sorry to learn that other aspects of your stay didn’t meet your expectations. We appreciate your feedback regarding the check-in experience, room placement, and the atmosphere around the pool area. We strive to offer a welcoming environment for all guests — whether traveling solo, as a couple, or with family — and it’s clear we missed the mark in providing the sense of relaxation and quiet you were hoping for. Your comments about the noise levels and initial room assignment are being reviewed with our front office team to ensure we’re more attentive to specific guest preferences in the future. We also take your note about the pool area seriously and will reinforce our policies with the team to ensure poolside seating is fairly managed and all guests can enjoy the space comfortably. We value your feedback as it helps us identify areas for improvement, and we truly hope to have the opportunity to welcome you back under better circumstances. Your Team at Thompson Palm Springs
Dear Jonny Bennett, Thank you for taking the time to share your recent experience with us. We’re glad to hear you enjoyed our location — it truly is one of the highlights of staying with us. That said, we're very sorry to learn that o… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBar employees
The pool was a disaster!
Dear Randall, Thank you for sharing your recent experience with us. We're very sorry to hear that the pool did not meet your expectations and that your time there was disappointing. We understand how important this part of the hotel experience is, especially in Palm Springs, and we regret that it fell short during your stay. Your feedback regarding the bar staff and the pool area has been shared with our team so we can investigate what happened and take steps to improve. Please know that we are committed to providing a relaxing and enjoyable environment for all our guests, and your comments help us work toward that goal. We hope you'll consider giving us another opportunity in the future to provide you with the high standard of hospitality we’re known for. Your Team at Thompson Palm Springs
Dear Randall, Thank you for sharing your recent experience with us. We're very sorry to hear that the pool did not meet your expectations and that your time there was disappointing. We understand how important this part of the hotel e… Show more
Reviewed: 21 May 2025 · Stayed in April 2025
Verified reviewBeautiful property and very friendly staff
Dear Rosellen, Thank you so much for your kind words! We're thrilled to hear you enjoyed our beautiful property and that our team made a positive impression with their friendliness. We truly appreciate your feedback and hope to welcome you back for another wonderful stay soon! Warm regards, Your Team at Thompson Palm Springs
Dear Rosellen, Thank you so much for your kind words! We're thrilled to hear you enjoyed our beautiful property and that our team made a positive impression with their friendliness. We truly appreciate your feedback and hope to welcom… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewLocation is fantastic, great facilities and fun vibe
Since it is a new hotel they seem to have some kinks they need to work out like staffing. Most of the issues would be resolved with more staffing. We will go back in hopes that they have worked it out.
Dear Amoreena, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our fantastic location, great facilities, and the vibrant atmosphere we've created. As a new hotel, we appreciate your patience and understanding as we continue to refine our operations. Your comments about staffing are noted and taken seriously — we are actively working to enhance our team to better meet our guests' expectations. We're grateful for your intention to return, and we truly hope to welcome you back soon with an even smoother and more seamless experience. Warm regards, Your Team at Thompson Palm Springs
Dear Amoreena, Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed our fantastic location, great facilities, and the vibrant atmosphere we've created. As a new hotel, we appreciate your patien… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 April 2025 · Stayed in April 2025
Verified reviewWe stayed during the workweek in the Upper Stories section in mid April 2025, the hotel is still very new at this point and we were told the section we were staying in had only opened a week or two prior. The room was clean, bed was comfortable, had a very large bathroom and shower. Being in the Upper Stories section also gave us access to an additional pool, since we stayed during the workweek we mostly had this to ourselves which was fantastic. You can still order the poolside bites to get delivered which was an unexpected perk! You do have to walk a bit to get to this area (up an elevator, out a door, down a short path, and then we were up another elevator again) but it wasn't a nuisance, just FYI. The food and drinks at Lola Rosa were wonderful, we only ate in the lounge and at the bar though. The location of the hotel is fantastic, very centrally located in downtown Palm Springs, we were able to walk to most places we wanted to get to but if not (or if we just didn't want to walk) the hotel has a service were they will drive you anywhere within a 3 mile radius, such an amazing perk that we didn't see advertised on the site!
One thing I did note during the stay, they play music everywhere, I think to drown out any sounds from outside the hotel itself which they were successful with, but if you're trying to get to bed earlier might be bothersome.
Dear Autumn, Thank you so much for taking the time to share your recent experience with us in the Upper Stories section. We're thrilled to hear you enjoyed your stay and appreciated the comfort of your room, the spacious bathroom, and especially the added perk of near-private access to the Upper Stories pool. It’s wonderful to know that our poolside bites service was a pleasant surprise! We’re also glad you had a great time at Lola Rosa and found our location ideal for exploring downtown Palm Springs. Our local ride service is a guest favorite, and we're delighted it added convenience to your stay—we’ll certainly take note of your suggestion to highlight it more clearly on our site. Thank you for your feedback regarding the music volume. We do aim to create a vibrant and welcoming atmosphere throughout the property, but we understand the importance of rest and will review your comments with our team to ensure a better balance. It was a pleasure having you with us, and we hope to welcome you back again soon! Warm regards, Your Team at Thompson Palm Springs
Dear Autumn, Thank you so much for taking the time to share your recent experience with us in the Upper Stories section. We're thrilled to hear you enjoyed your stay and appreciated the comfort of your room, the spacious bathroom, and … Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in March 2025
Verified reviewThey apologized that our room was a walk-up (booked last minute) but it was so convenient to the restaurant/pool/elevator to lobby, I loved it! The steps weren’t too much at all and they were very helpful with our baggage. No complaints!
Housekeeping came quite early in the day, we were still in bed. When we asked for later service we had to follow up twice. But no biggie.
Dear Lalala0508, Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoyed the convenience of your room's location, and that the steps weren't an issue. It's great to know that our team was helpful with your luggage and that you had a comfortable stay overall. We also appreciate your comments regarding housekeeping. We apologize for the early visit and any inconvenience caused by the follow-up for a later service. Rest assured, we will review this with our team to ensure that we are meeting our guests' preferences more effectively in the future. We truly value your feedback and hope to welcome you back for another memorable stay at Thompson Palm Springs. Best regards,
Dear Lalala0508, Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoyed the convenience of your room's location, and that the steps weren't an issue. It's great to know that our team was he… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified review