Reviews of Thompson Palm Springs, By Hyatt 4 stars
414 North Palm Canyon Drive, Palm Springs, 92262, United States
#108 of 146 hotels in Palm Springs
Guests' ChoiceReview score
Based on 32 hotel reviews
8.7Score breakdown
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Cleanliness
9.4
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Comfort
9.6
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Location
9.5
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Facilities
9.2
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Staff
9.5
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Value for money
8.7
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Showing 1 – 25
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Reviewed: 24 August 2025
Ilan
Israel16 reviews2 helpful votes10“wonderful hotel”- • Leisure trip
- • Couple
- • King Room with Walk-Up Balcony - View
- • Stayed 1 night
- • Submitted via mobile
everything
Stayed in August 2025
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Reviewed: 24 August 2025
Ilan
Israel16 reviews2 helpful votes10“wonderful hotel”- • Leisure trip
- • Couple
- • King Room with Walk-Up Balcony - View
- • Stayed 1 night
- • Submitted via mobile
nothing
everything
Stayed in August 2025
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Reviewed: 5 July 2025
Christopher
United States15 reviews4 helpful votes10“All in all, the stay was exceptional. Definitely going back.”- • Leisure trip
- • Couple
- • Courtyard King Room
- • Stayed 1 night
- • Submitted via mobile
We stayed for the 4th of July, and hung out at the pool. There were so many people drinking alcoholic beverages. With them rarely exercising prudence in exciting the pool to use the restrooms. I only entered the pool at the beginning of the day. I dared not enter after. Yuck !
The breakfast was outstanding. I actually ordered 2 meals. I was only able to eat half of each. But I definitely took the rest for a snack later. Every employee I came across, were exceptionally polite, nice, helpful and eager to assist in all aspects of our stay.
Stayed in July 2025
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Reviewed: 17 June 2025
Catherine
United States67 reviews7 helpful votes10“Best hotel I stayed in Palm Springs in years . And I come every other month”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds and Courtyard
- • Stayed 3 nights
- • Submitted via mobile
Nothing it was perfect
Everything !!! Best hotel in Palm Springs
Stayed in June 2025
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Reviewed: 3 June 2025
Mary
United States21 reviews9.0“Perfect spot for our girls trip. Stunning hotel and fun pool with good food.”- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds and Balcony - View
- • Stayed 4 nights
- • Submitted via mobile
Busy road and was loud in room facing road and Mountain View.
Beautiful! Modern. Amazing landscaping and views.
Stayed in June 2025
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Reviewed: 2 June 2025
Maryam
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room - Upper Stories
- • Stayed 1 night
- • Submitted via mobile
I don’t like the dinner menu we had the bone marrow and I didn’t like the taste I also didn’t see a lot of options I liked on the menu but breakfast was amazing
Stayed in June 2025
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Reviewed: 27 May 2025
Jonny
United Kingdom15 reviews8.0“A lovely new hotel in a great location., need to put singles higher up the list rather than families”- • Leisure trip
- • Solo traveller
- • King Room with Walk-Up Balcony - View
- • Stayed 7 nights
Most rooms face a road so constant noise, I asked for a quiet room yet had to move to get something vaguely quiet. Seems like they prioritise families and couples more, especially around the pool area where kids were taking over Im afraid and being allowed to including reserving beds which I was told wasn't permitted.
Location. amazing. Very news sp perhaps needs a bit more finesse. Sfayff on check were a little elevated. Seems like they priprtose families and couples more, especially around the pool area where kids were taking over Im afraid and being allowed to.
Stayed in May 2025
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Reviewed: 21 May 2025
Rosellen
United States5 reviews10Exceptional- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and Courtyard
- • Stayed 1 night
Beautiful property and very friendly staff
Stayed in April 2025
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Reviewed: 19 May 2025
Amoreena
United States4 reviews1 helpful vote8.0“Fun and perfect location”- • Leisure trip
- • Couple
- • King Room - Upper Stories
- • Stayed 2 nights
Since it is a new hotel they seem to have some kinks they need to work out like staffing. Most of the issues would be resolved with more staffing. We will go back in hopes that they have worked it out.
Location is fantastic, great facilities and fun vibe
Stayed in May 2025
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Reviewed: 26 April 2025
Autumn
United States1 review1 helpful vote9.0“Amazing location in Palm Springs”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Upper Stories
- • Stayed 4 nights
One thing I did note during the stay, they play music everywhere, I think to drown out any sounds from outside the hotel itself which they were successful with, but if you're trying to get to bed earlier might be bothersome.
We stayed during the workweek in the Upper Stories section in mid April 2025, the hotel is still very new at this point and we were told the section we were staying in had only opened a week or two prior. The room was clean, bed was comfortable, had a very large bathroom and shower. Being in the Upper Stories section also gave us access to an additional pool, since we stayed during the workweek we mostly had this to ourselves which was fantastic. You can still order the poolside bites to get delivered which was an unexpected perk! You do have to walk a bit to get to this area (up an elevator, out a door, down a short path, and then we were up another elevator again) but it wasn't a nuisance, just FYI. The food and drinks at Lola Rosa were wonderful, we only ate in the lounge and at the bar though. The location of the hotel is fantastic, very centrally located in downtown Palm Springs, we were able to walk to most places we wanted to get to but if not (or if we just didn't want to walk) the hotel has a service were they will drive you anywhere within a 3 mile radius, such an amazing perk that we didn't see advertised on the site!
Stayed in April 2025
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Reviewed: 5 April 2025
Lalala0508
United States2 reviews1 helpful vote10“Divine. Can’t wait to return!”- • Leisure trip
- • Couple
- • King Room with Walk-Up Balcony - View
- • Stayed 2 nights
- • Submitted via mobile
Housekeeping came quite early in the day, we were still in bed. When we asked for later service we had to follow up twice. But no biggie.
They apologized that our room was a walk-up (booked last minute) but it was so convenient to the restaurant/pool/elevator to lobby, I loved it! The steps weren’t too much at all and they were very helpful with our baggage. No complaints!
Stayed in March 2025
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Reviewed: 28 March 2025
Peter
South Africa11 reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds and Courtyard
- • Stayed 3 nights
- • Submitted via mobile
Great hotel, staff fantastic and perfectly located. Would definitely stay again.
Stayed in March 2025
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Reviewed: 4 January 2025
Dan
United States14 reviews3 helpful votes10“Beautiful hotel, lovely pool, friendly staff”- • Leisure trip
- • Couple
- • King Room with Balcony and View
- • Stayed 3 nights
- • Submitted via mobile
There really wasn’t anything of importance that we didn’t like about the property. It was truly wonderful, and we really enjoyed our stay.
We appreciated the location on Palm Canyon Drive. You can walk to restaurants, shops, and the Village Fest. Also, the hotel employees were really friendly and genuine. The pool and jacuzzi were fantastic. The room was very comfortable, and the shower was luxurious.
Stayed in December 2024
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Reviewed: 19 July 2025
Michaela
United States10 reviews2 helpful votes7.0“Beautiful location, very nice employees, cleanliness maintenance could improve.”- • Leisure trip
- • Couple
- • Courtyard King Room
- • Stayed 1 night
- • Submitted via mobile
Maintenance of cleanliness. I wanted to wear a robe that was hanging inside the closet and it was so dusty. Couldn’t sit outside cause it was dusty on the patio. I get it it’s Palm Springs. There was coffee stain that wasn’t wiped off. There was an issue with cup of the hotel room too, I think it was dusty. But if they know a guest are coming and hence I let them know in advance than I expect it’s ready for me to utilize everything in the room. Also, I get it, it’s a party town and people are up late. My expectations when I wake up to get coffee I can find a sitting spot outside that’s not messy at the restaurant or lounge area.
It was modern and nicely decorated.
Stayed in June 2025
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Reviewed: 27 May 2025
Randall
United States26 reviews1 helpful vote1.0“Pool was managed awfully”- • Leisure trip
- • Couple
- • King Room with Walk-Up Balcony - View
- • Stayed 3 nights
- • Submitted via mobile
The pool was a disaster!
Bar employees
Stayed in May 2025
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Reviewed: 24 February 2025
Dan
United States1 review1.0“They gave away our room before we arrived. The front desk acted like it was no big deal stating their shuttle car would”- • Leisure trip
- • Couple
- • King Room with Balcony and View
- • Stayed 3 nights
- • Submitted via mobile
Everything
Nothing
Stayed in February 2025
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Reviewed: 4 June 2025
Anonymous
United States1 review8.0“Pricy nice hotel but depending where your room is located can be noisy at night”- • Leisure trip
- • Couple
- • King Room with Balcony and View
- • Stayed 1 night
Room was located on noisy street
Breakfast was good. Good service but not cheap
Stayed in June 2025
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Reviewed: 2 August 2025
Caroline
Australia7 reviews10Exceptional- • Leisure trip
- • Couple
- • Courtyard King Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in August 2025
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Reviewed: 29 July 2025
Araiza
United States1 review10Exceptional- • Leisure trip
- • Couple
- • King Room with Walk-Up Balcony - View
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
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Reviewed: 8 July 2025
Randall
United States26 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • King Room with Balcony and View
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2025
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Reviewed: 30 June 2025
Ciara
United States7 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Courtyard King Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2025
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Reviewed: 30 June 2025
David
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • King Room with Balcony and View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2025
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Reviewed: 16 June 2025
Kathleen
United States3 reviews10Exceptional- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds and Balcony - View
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2025
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Reviewed: 18 April 2025
Robert
Australia6 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Courtyard King Room
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2025
Showing 1 – 25
