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Reviews of The Ritz-Carlton, Rancho Mirage 5 stars

68900 Frank Sinatra Drive, Rancho Mirage, CA 92270, United States

#2 of 8 hotels in Rancho Mirage

Guests' Choice

Review score

Based on 85 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.2

  • Facilities

    9.1

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 10 August 2025

    10
    Fabulous - will return
    • Leisure trip
    • Group
    • Deluxe Resort Room 1 King
    • Stayed 2 nights
    • Submitted via mobile

    The Egde restaurant was great …but steak was overly salted!

    Great feeling, relaxed and good location

    Stayed in July 2025

  • Reviewed: 17 May 2025

    9.0
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 6 nights
    • Submitted via mobile

    Nothing

    Pool and Mountain View. Excellent

    Stayed in April 2025

  • Reviewed: 25 April 2025

    8.0
    Lovely setting and very comfortable rooms with great features for kids. Expensive food and drinks for mediocre quality.
    • Leisure trip
    • Family with young children
    • Desert View Room - 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    Only one pool for kids and all the food and drinks were very expensive for the quality.

    Lovely setting, very comfortable rooms and good service with some great features for kids.

    Stayed in April 2025

  • Reviewed: 11 January 2025

    10
    Wonderful place
    • Leisure trip
    • Couple
    • Desert View, Top Floor.
    • Stayed 1 night
    • Submitted via mobile

    Beautiful location, amazing food at restaurants

    Stayed in November 2024

  • Reviewed: 28 December 2024

    10
    Happy, happy! We will recommend to our friends and neighbors.
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 1 night
    • Submitted via mobile

    Our reservation for dinner time and table was not correct, but we got a better table, but we had to wait. The meal was delicious.

    We live in Rancho Mirage and decided to spend Christmas at the Ritz because it is so festive there with beautiful Christmas decorations and Happy hour. The staff are friendly and accommodating! It will become our new tradition for Christmas! Thanks for making our Christmas so special❣️ The Griffens

    Stayed in December 2024

  • Reviewed: 28 November 2024

    10
    Totally awesome and relaxing
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 3 nights
    • Submitted via mobile

    View was exceptional. Rooms awesome. Really enjoyed our stay.

    Stayed in November 2024

  • Reviewed: 2 September 2024

    9.0
    We enjoyed our visit here for a quick spa getaway!
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 1 night
    • Submitted via mobile

    We loved all of the attention to detail and the friendliness of the staff. The location was beautiful and views from everywhere were stunning. It was also great to see the accommodations for kids, maybe we will bring ours in the future. Special thanks to Joni who made extra effort to welcome us with champagne once she found out we were celebrating our anniversary.

    Stayed in September 2024

  • Reviewed: 8 June 2024

    10
    Superb staff
    • Business trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Food menu

    Excellent staff. Very clean rooms.

    Stayed in June 2024

  • Reviewed: 5 June 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Deluxe Resort Room - 2 Queens
    • Stayed 1 night

    The food at the State Fare was not impressive and far too expensive for its quality. There was no place to get an espresso unless at the restaurant, which wasn't great.

    The outdoor patio and firepit, along with the smores kit, really made our stay memorable.

    Stayed in June 2024

  • Reviewed: 13 March 2024

    9.0
    Gorgeous setting and hotel beautuful; staff very courteous; main hotel restaurant excellent
    • Leisure trip
    • Family with young children
    • Desert View Room - 2 Queens
    • Stayed 4 nights
    • Submitted via mobile

    Room service was not consistent with rest of experience at hotel- both times orders were incorrect. The SPA hours of operation are limited ( closed 2 days a week) and for destination spa resort it should be available

    Stayed in March 2024

  • Reviewed: 16 February 2024

    10
    The hotel and property were beautiful and the hotel staff were perfect!
    • Leisure trip
    • Couple
    • Desert View Room - 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Beautifully landscaped and fit seamlessly into the hillside

    Stayed in February 2024

  • Reviewed: 27 December 2023

    10
    Unforgettable definitely coming back
    • Leisure trip
    • Couple
    • Terrace Firepit Room - 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Location is amazing walk right out to beautiful hikes

    The most amazing place to stay with the best staff, the best food, the best view

    Stayed in November 2023

  • Reviewed: 4 August 2023

    10
    An incredible stay at a Beautiful hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Resort Room - 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything.

    Gorgeous. Rooms were beautiful. Staff was fantastic.

    Stayed in August 2023

  • Reviewed: 22 July 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • King Room with Desert View and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Room had been newly updated. The views are spectacular and the food was delicious. Pools are stunning.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    10
    great stay less bar issue
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 1 night

    Bar server seem over whelmed and understaff. We waiting for drink and then just left with no drink.

    The resort grounds

    Stayed in July 2023

  • Reviewed: 30 June 2023

    8.0
    Relaxing
    • Leisure trip
    • Couple
    • King Room with Desert View and Roll-in Shower - Mobility and Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    Bathrooms were dirty near the lobby and the pool.

    Views

    Stayed in June 2023

  • Reviewed: 6 June 2023

    10
    Apart from the incident with the fire alarm on the last night, our stay was absolutely exceptional
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 1 night
    • Submitted via mobile

    Well the was an alarm that went off in the middle of the night and we had to leave the room at 4am .. then it was announced that it was a false alarm but when we tried to get back in our room the keycard had some how stopped working, so I had to go all the way to reception to get them to give us new cards .. my wife was flying back to the Uk later that morning so was very stressed that she could get back sleep… however when we checked out, the receptionist was very accommodating and undstanding and gave us a discount

    The service from all of the staff was exceptional, it made it stand out from other hotels and I will definitely be using the ritz Carlton again

    Stayed in June 2023

  • Reviewed: 15 April 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Thank you Milton in Guest Services and Chef Noel for making our trip special. our dog Lucy was pampered the entire trip by all staff, but Milton and Noel went above and beyond to make our quick getaway a great one.

    Stayed in April 2023

  • Reviewed: 9 April 2023

    10
    Exceptional
    • Business trip
    • Couple
    • Desert View Room - 2 Queens
    • Stayed 1 night
    • Submitted via mobile

    a bit expensive

    views

    Stayed in March 2023

  • Reviewed: 19 November 2022

    10
    wonderful and relaxing.
    • Leisure trip
    • Couple
    • Deluxe Resort Room 1 King
    • Stayed 3 nights
    • Submitted via mobile

    Definitely need to get the Edge steakhouse open. we would love to dine there on our next trip.

    everything

    Stayed in October 2022

  • Reviewed: 7 November 2022

    10
    will definitely be back again
    • Leisure trip
    • Group
    • Deluxe Resort Room - 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    there was very little I didn’t like about this hotel, everything was fabulous

    From check in to check out everything was great. I have to mention Joseph at the front desk was amazing, couldn’t of been more helpful and he upgraded our group upon arrival. He was definitely a highlight of our trip. The food at this hotel is of a high standard with great staff especially Alan who was our waiter at our last meal who had great recommendations and was very accommodating, however all the staff across the hotel where fabulous and attentive. I could not recommend this hotel enough, I have stayed at this hotel many of times and these standards have been up kept with each stay.

    Stayed in November 2022

  • Reviewed: 16 September 2022

    10
    very nice
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    visited lots of times since it opened

    beautiful

    Stayed in August 2022

  • Reviewed: 6 September 2022

    9.0
    very good stay
    • Leisure trip
    • Family with young children
    • Deluxe Resort Room - 2 Queens
    • Stayed 3 nights
    • Submitted via mobile

    slightly impersonal edge

    stunning views, 5 star luxury

    Stayed in July 2022

  • Reviewed: 16 May 2025

    2.0
    Very disappointed with the quality of the rooms
    • Leisure trip
    • Family with young children
    • Deluxe Resort Room - 2 Queens
    • Stayed 2 nights
    • Submitted via mobile

    The Ritz-Carlton promises the finest personalized service and a luxury experience, but unfortunately, our stay at the Rancho Mirage location didn’t live up to that standard. From the moment we arrived, the overall service and room quality felt underwhelming. The room itself showed signs of poor upkeep—specifically, a leaking shower head and a drain that wasn’t working properly, which made the stay feel far from luxurious, especially considering the rate of nearly $1,000 per night. There was a noticeable lack of the warm, attentive service you’d expect from a Ritz-Carlton. Small touches that typically make a guest feel special were missing. The only redeeming aspect was the pool area, which was well-kept and enjoyable, but it wasn’t enough to make up for the rest of the experience. Overall, it didn’t feel like a five-star resort stay, and we left disappointed rather than pampered.

    I only liked the family pool area

    Stayed in May 2025

Showing 1 – 25

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