Reviews of The Ritz-Carlton, Boston 5 stars
10 Avery Street, Theatre District, Boston, MA 02111, United States
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Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 July 2024 · Stayed in July 2024
Verified reviewLocation is really good, some of staff were friendly
WiFi is paid in 5 star hotel; the view from my “city view” room was on someone’s roof garden; bellman didn’t help me with my luggage ( during check in and check out); i followed instructions on my valet card to take my car, after 25 minutes of wait, i went to concierge who said me that this instructions isn’t working and i need to call him to pick up my car; i had difficulties during check in( booking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn’t cost this money
Reviewed: 21 July 2024 · Stayed in May 2024
Verified reviewReviewed: 21 July 2024 · Stayed in May 2024
Verified reviewGood location and clean
Very expensive
Reviewed: 28 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 March 2024 · Stayed in March 2024
Verified reviewReviewed: 18 November 2023 · Stayed in November 2023
Verified reviewIt was a very nice room.
Some of the staff weren’t friendly. And I was asked when confirming the reservation if there was a special occasion. I told them my birthday was the day I checked in. There wasn’t any kind of gift or concession.
Reviewed: 6 November 2023 · Stayed in November 2023
Verified reviewReviewed: 1 November 2023 · Stayed in October 2023
Verified reviewI didn’t know that “Brand Ritz Carlton “ has a budget hotel in Boston.
It’s not at all a five star property. And anybody can go in the morning to breakfast area to see that the property has no interest in hosting its guests.
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewReviewed: 20 October 2023 · Stayed in October 2023
Verified reviewBreakfast although included there was an additional charge for certain items, would have expected with price of room that this would have been included.
Reviewed: 18 October 2023 · Stayed in October 2023
Verified reviewReviewed: 21 September 2023 · Stayed in September 2023
Verified reviewReviewed: 8 September 2023 · Stayed in July 2023
Verified reviewUnless one was going to the Common, the location was horrible. It is located off the Common on a one-way street. Boston does not have many taxis, so one uses Uber to get around. The one-way small and congested street makes it very difficult for drivers. Also, the Ritz has a lot of nerve-charging guests for wifi use.
Reviewed: 28 August 2023 · Stayed in August 2023
Verified reviewReviewed: 30 July 2023 · Stayed in July 2023
Verified reviewService at the bar was very friendly and good
The concierge service was poor and very hard to reach. We have to wait 30 minutes sometimes to the staff find him. 🤦♂️
Reviewed: 30 July 2023 · Stayed in July 2023
Verified reviewReviewed: 7 June 2023 · Stayed in June 2023
Verified reviewReviewed: 26 May 2023 · Stayed in May 2023
Verified reviewReviewed: 16 May 2023 · Stayed in May 2023
Verified reviewReviewed: 12 April 2023 · Stayed in April 2023
Verified reviewGreat location. Friendly staff.
Reviewed: 6 April 2023 · Stayed in March 2023
Verified review