Nothing

The room was great, press coffee, which was nice, great staff

Stayed in August 2025

This is being super picky now, but we would have loved if they also included slippers but it was no big deal that they didn't.

The staff were all so welcoming and helpful. Location is in an excellent spot, away from the homeless shelters and plenty of shops and restaurants within a 5-10 min walk from the hotel. It was peaceful despite being on a busy road. The rooms are spacious and beautifully decorated. The room even included toiletries like shampoo, conditioner, body wash, lotion, toothpaste, and a small vanity kit.

Stayed in August 2025

The staff went above and beyond, the location was perfect, and the library was a bookworm's dream! I especially appreciate a hotel room that does not have carpet!

Stayed in August 2025

I could barely sleep due to the noise in the room, it was from a loud ventilation system and an intense hum, I forgot my noise cancelling headphones. Parking was also a pain

We liked the design of the hotel

Stayed in June 2025

Mandatory Additional costs to be able to use facilities (WiFi ! Gym,….) in the hotel with some discounts if expenses done at the hôtel restaurant.

Very nice boutique and historic hotel. Well located downtown Portland.

Stayed in August 2025

More coffee offered than herbal teas but this is something quite specific so it should not matter here.

The staff changed us rooms when we found out ours was next to the ice machine. We're light sleepers, it matters and the staff was super understanding about that. The rental bikes were cool and useful to get a tour around the willamette. The beds and robes were super comfy and we really enjoyed the gym. Breakfast is also really good and rapidly brought to the table.

Stayed in August 2025

Sliding door in suite wouldn’t close. Access to coffee and breakfast poor for early risers

Helpful staff

Stayed in August 2025

Limited menu in the tavern

Helpful staff, library for guests, bikes available to borrow (first come first serve)

Stayed in August 2025

The Valet is $65 a night which when you're already paying so much for a room seems extremely steep. I wouldn't stay again if we're driving but without a vehicle it's worth it.

Staff were lovely and the room was fabulous. Huge room with great AC, spacious bathroom and huge comfy bed. Nice bars and restaurants around.

Stayed in July 2025

I wish the restaurant/bar was ooen longer.

The location was greats and staff was friendly.

Stayed in July 2025

Expensive parking. On site bar closed too early.

Comfortable beds. Walking distance to bars and restaurants and grocery store.

Stayed in August 2025

Great location, clean and very friendly staff. The room was very spacious.

Stayed in June 2025

The bathroom was dirty, hair all over the vanity, and it had a bad odor

The price and location and convenience of check in

Stayed in July 2025

Greasy - I had the corned beef hash and the brisket beef was gristly. The potatoes and seasonal veg sautéed in too much oil for my personal taste.

Coffee was good. Decent menu. Friendly wait staff.

Stayed in July 2025

The door of the bathroom couldn't close properly. Our room seemed to be a bedroom connected to another living room (?) which was a bit weird - we locked the connecting door so no biggie.

Nice and quite a big room. Good shower. The staff was friendly and helpful. Reasonably good location within walking distance to the train station.

Stayed in July 2025

The Heathman is close to the metro line that goes to the airport. I was celebrating my wedding and the hotel gave us an upgrade to an awesome room with a beautiful view.

Stayed in June 2025

A constant ebb/flow,based on room ( mechanical noise kept me awake,my partner slept just fine,but a little," stuffy,"also) location of what I suspected was the elevator

Stayed in July 2025

The formal breakfast was oriented for more leisure than I needed for a business trip. I had been excited about the in-room french press but honestly the facilities in the room made it difficult to use: how to clean, etc.

I liked the unlimited free bike rental, so useful during my trip! All employees were so friendly and great. I enjoyed having an electric kettle in the room.

Stayed in June 2025

mirror in bathroom placed too low for anyone taller than 5' 6"

Outstanding breakfast; central locaton

Stayed in July 2025

Good location, great atmosphere

Stayed in July 2025

Small bathroom

Classic hotel in a great location.

Stayed in June 2025

I thought the restaurant / bar could have stayed open later.

Staff at the front desk were great, particularly Lottie who was extremely helpful and friendly.

Stayed in June 2025

Water pressure was low, but was not a deal breaker. We traveled on a Tuesday night and restaurant/bar was closed (closes at 9pm on Monday/Tuesday)by the time we arrived, so no room service after a long day of travel so that sucked.

Beautiful hotel in downtown Portland. Each room has tons of character and the beds very comfortable (on the firm side, not soft). Asked for an extra comforter when I made the reservation, and it was waiting in the room when we arrived. Staff are very attentive, and THEY PAY ATTENTION TO THE DETAILS! Check out time is 12pm, which is nice because it gives you time to explore the city a little longer if you like. Breakfast was great at hotel restaurant. Hotel allowed us to keep our bags at the hotel during the day after we checked out while we explored Portland before our train left. We will definitely stay here again. DO NOT HESITATE TO STAY HERE!

Stayed in June 2025

Our room was not cleaned. We ordered room service and it never came.

Great location.Wonderful, spacious room with comfortable beds.The library was such a fun unique space. The happy hour in the restaurant was great.

Stayed in June 2025