Reviews of The Eliot Hotel 5 stars
370 Commonwealth Avenue, Back Bay, Boston, MA 02215, United States
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewEverything
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation is key! Midway point between Fenway and Tiffany’s! Everything is walkable. All three doorman that we encountered were amazing and kind!
The bathroom has zero room to put your things, no true vanity. The room we were in was at the end of the hallway and you can hear noise and vacuuming in the rooms next door and the hallway. I would recommend ear plugs for a quiet slumber if you sleep later than 8am.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe best hotel in Boston, 5 star rating. We stay here every time we stay in Boston, great location, close to Fenway Park and Kenmore Square. Valet your car and walk everywhere, I wont stay anywhere else.
Nothing
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe Eliot Hotel is well-located near major universities, shopping, and restaurants. The staff is courteous and helpful and the rooms are generously sized. Uni, the restaurant off of the lobby, provides room service and the quality of the food was excellent.
The decor is a bit dated and could use a refresh. Also, while room-service was excellent, the breakfast offered in the hotel was truly dismal and quite expensive.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGreat location and great staff.
They need to update the property.
I wish to thank this guest for taking the time to review her stay and for the kind compliments about the hotel's staff and location. I regret the facilities did not meet expectations regarding being updated. The hotel is a historic hotel from the 1920's and was completely gut renovated in 1990. The public areas and room decor go through periodic changes, with the last room renovations having occurred in 2024. Prospective guests may view our photo gallery on the hotel's website to see images of our upgraded rooms and public areas as well as to obtain a better idea of what the hotel is able to offer. I hope this guest overall, enjoyed her stay in Boston and at the Eliot!
I wish to thank this guest for taking the time to review her stay and for the kind compliments about the hotel's staff and location. I regret the facilities did not meet expectations regarding being updated. The hotel is a historic hote… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation and beautiful building and rooms
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewBeautiful boutique hotel in excellent location. UMI restaurant “best sashimi ever”! Rooms, staff, service all top drawer. Would recommend 100%.
Wish our stay was longer!!
Thank you for the feedback. We are so glad that you enjoyed your stay and hope to welcome you back soon!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewGreat location, helpful staff
I wish to thank this guest for taking the time to review her stay and for the high ratings! Its always a delight for us to know when guests have had such a positive stay. I hope to welcome this guest back once again.
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewlocation , vibe and size of room are great but what makes this property is the team.
I wish to thank this guest for taking the time to review her stay and the wonderful rating! I'm delighted she had such a positive experience and appreciate the kind compliments about our staff. Its gratifying to know our efforts are noticed and I hope to welcome this guest back once again.
I wish to thank this guest for taking the time to review her stay and the wonderful rating! I'm delighted she had such a positive experience and appreciate the kind compliments about our staff. Its gratifying to know our efforts are not… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewParking in the area is difficult and expensive. The valet cost could be factored in or included with your stay.
I wish to thank this guest for taking the time to review their stay and for the wonderful rating. It is gratifying to know this guest had such a positive experience. With respect to parking, the hotel uses a nearby garage to park guests' cars. The $65/24 hour charge is, understandably high, but it is actually less than almost all of our competitors. Parking in Boston is indeed, difficult and expensive, something we have little control over. We can always assist with recommendations for self parking at garages further away for guests whom that is an option they wish to entertain. I hope to have the pleasure of welcoming this guest back once again.
I wish to thank this guest for taking the time to review their stay and for the wonderful rating. It is gratifying to know this guest had such a positive experience. With respect to parking, the hotel uses a nearby garage to park guests'… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe location was great, really close to restaurants, shops and park, lovely building, very nicely decorated rooms, clean.
I asked for a small jug of fresh milk for the room for my tea but they didn’t have any to give in the afternoon and to go to a 7-Eleven, they only have fresh milk in the morning which I found very a bit strange! The air conditioning was really noisy, no different fan levels, I would have had windows open instead but on main road so also noisy, the AC noise did affect our sleep.
I wish to thank this guest for taking the time to review her stay and for the kind compliments about our rooms, location and housekeeping services. I regret the issue regarding milk in the afternoon. The hotel most definitely has milk available at any time. There must have been an unfortunate misunderstanding for which I certainly apologize. Prospective guests will benefit from knowing that the hotel is undertaking a major capital improvement project to completely replace our HVAC systems to a state of the art, whisper quiet system. We have completed almost half of the hotel and will resume installation during our slower winter period to ensure guests will be able to enjoy a noise free experience.
I wish to thank this guest for taking the time to review her stay and for the kind compliments about our rooms, location and housekeeping services. I regret the issue regarding milk in the afternoon. The hotel most definitely has milk avail… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLovely location. Also very cosy the room and the property. Would definitively return back
A bit expensive the car park. Should arrange something more convenient and cheaper and at least direct clients to the ones close to the hotel as an alternative
I wish to thank this guest for taking the time to review her stay and for the wonderful rating! I'm delighted she had such a positive experience and that she will "definitely return back." Prospective guests may benefit from knowing that the Eliot does not have its own garage on premises, so uses a nearby private garage to park our guests' cars. Valet parking costs $65/24 hours. We recognize that is high compared to some other cities, but we have tried to keep the rate as low as possible and it is currently lower than almost all of the competing hotels in our district. Guests are not obligated to valet park with the hotel, however, so our staff would be more than happy to make recommendations to garages further away if one is interested in self parking, just ask at the front desk. I look forward to welcoming this guest back once again!
I wish to thank this guest for taking the time to review her stay and for the wonderful rating! I'm delighted she had such a positive experience and that she will "definitely return back." Prospective guests may benefit from k… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewLocation to Newbury Street, Fenway Park and the T. and the welcome water with chocolate chip cookies!
The exhaust fan in the bathroom was weak, so in order to avoid all the mirrors fogging up we had to leave the bathroom door ajar while showering. A small inconvenience, but nonetheless, a stronger exhaust fan would be an improvement.
Thank you for your feedback and the high ratings for our staff and cleanliness! We hope to have the opportunity to host you again!
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewA charming and pleasant surprise: The 9th floor room had cushioned and curtained window seats providing a charming view. Really nice decor.
there was not and 'easily accessible' tv channel that featured hotel services or local tourist information.
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location, beautiful suite for family of 4, breakfast included. Very easy to access lots of attractions from the hotel. The suite was very spacious and comfortable and perfect for 2 adults and 2 children.
Our breakfast was included in our stay, when we arrived for breakfast the waiter said if we wanted cappuccinos or a different type of coffee just to ask - we ordered a cappuccino and latte - but also received a bill for $14 for same! I felt they should have pointed out that this incurred an extra cost - I felt we were paying enough for our stay that this irked me. Prior to receiving this bill the waitress gave us a bill for breakfast (it was $0.00 as it was included) but the purpose of the bill was for a tip, with a 20% tip being the suggested tip. As breakfast was a self service buffet I felt this was again a bit irksome. The only time the waitress came to our table was to deliver the bill for a tip(apart from when we later ordered drinks!!) We had stayed in other hotels on our trip(which were less expensive) and where breakfast was included and the waiting staff did not expect tips. I have to say it took from our experience at the hotel which was otherwise excellent!
I wish to thank this guest for taking the time to review her stay and for the, overall, high rating. I regret that her experience with the breakfast charges and tipping detracted from her overall experience. Its true that the Eliot offers a buffet, but as a restaurant, also offers a la carte services including specialty coffees which are not part of the buffet. I apologize this was not made completely clear. The bills generated do include a space to provide a tip, but that is not the main purpose, as tipping is certainly always optional. The bills are signed as proof of the utilization of breakfast. I am so sorry that it was received as an overzealous attempt to obtain a tip. I am delighted, however that in other respects, the experience was excellent. I do hope to have the pleasure of welcoming this guest back again.
I wish to thank this guest for taking the time to review her stay and for the, overall, high rating. I regret that her experience with the breakfast charges and tipping detracted from her overall experience. Its true that the Eliot offers a… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation perfect. 50 m from all good clothes shops. Good breakfast Staff very nice and help whatever you ask. You feel family Room great beds perfect, shower with presure Train station around the corner
None
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified review💯Awesome Hotel 💯
Thank you for the feedback. We are so glad that you enjoyed your stay!
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewHistorical building with a old school design. Our 1 bedroom room was very spacious for a family of four. We enjoyed UNI restaurant for dinner (especially crab flies rice!). Very good location close to anywhere we wanted to go in Boston either by foot or using a well connected transportation from there.
In one of the rooms we booked the A/C was very noisy like a vacuum cleaner kind of thing and staff explained us that in some rooms the systems have not been updated. What bothered our big family is the breakfast service. It was very chaotic with food finishing multiple times in one morning and us having to wait for eggs or bacon for a while. Also in this level of the hotel I would expect being able to choose a hot drink apart from filtered one and the tea. Cappuccino was charged apart of a 22$ breakfast. Also on the four mornings we were their the choice on food never changed even a little bit and was limited to begin with (no vegetables whatsoever, only melon, apples and clementines for fruit), no chocolate paste for your croissants, no peanut butter, no dried fruits or nuts for your yogurt.
Thank you for taking the time to review your stay and for the high ratings for our staff and cleanliness. We regret that the food selection for breakfast did not meet expectations, but delighted that overall, you enjoyed your stay and hope to welcome you back once again.
Thank you for taking the time to review your stay and for the high ratings for our staff and cleanliness. We regret that the food selection for breakfast did not meet expectations, but delighted that overall, you enjoyed your stay and hope … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewFrom stepping from the cab, very helpful, cheerful staff. Nicely ap; pointed small suite, quiet despite the street noise outside. Daily water bottles a plus.
Breakfast lacked day-to-day variety; somwhat ho-hum.
Thank you for taking the time to review your stay and for the high ratings for our staff and cleanliness. We regret that the food selection for breakfast did not meet expectations, but delighted that overall, you enjoyed your stay and hope to welcome you back once again.
Thank you for taking the time to review your stay and for the high ratings for our staff and cleanliness. We regret that the food selection for breakfast did not meet expectations, but delighted that overall, you enjoyed your stay and hope … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified review