Reviews of Sutton Suites Hotel 2 stars
3423 South 160th Street, SeaTac, WA 98188, United States
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Reviewed: 24 August 2025 · Stayed in June 2025
Verified reviewBig room
Kinda far from hwy
Thank you for your positive feedback and for rating us so highly! We're glad you enjoyed the spacious room. While we're a bit farther from the highway entrance, it's less than a 5-minute drive, and we're happy that it didn't impact your experience. We appreciate your support and hope to host you again soon!
Thank you for your positive feedback and for rating us so highly! We're glad you enjoyed the spacious room. While we're a bit farther from the highway entrance, it's less than a 5-minute drive, and we're happy that it didn&#… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in June 2025
Verified reviewVery close for SEA-TAC airport with car parking.
Rooms are quite old fashioned / dated.
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location near SEA-TAC Airport and the parking facilities. We also value your observations regarding the room décor. Please be assured that your comments will be shared with our management team as we continue to evaluate opportunities for improvements. We hope to welcome you back in the future and have the opportunity to provide an enhanced experience. Sincerely, Sutton Suites
Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our convenient location near SEA-TAC Airport and the parking facilities. We also value your observations regarding the room décor. Please be a… Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewSmall bathroom for two to get ready
Thank you for your valuable feedback and for rating us a 9/10! We're glad you enjoyed your stay overall. We appreciate your comments about the bathroom size and will consider ways to improve this aspect. We hope to welcome you back soon! Sincerely, Sutton Suites
Thank you for your valuable feedback and for rating us a 9/10! We're glad you enjoyed your stay overall. We appreciate your comments about the bathroom size and will consider ways to improve this aspect. We hope to welcome you back … Show more
Reviewed: 2 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewProximity to airport and shuttle from airport to hotel.
My room needed updating. Very dated.
Thank you so much for your honest feedback! I'm glad to hear you enjoyed our convenient location near the airport, the shuttle service, and that you found the bed comfortable. I truly appreciate your honesty about the room — we're always looking for ways to improve, and your comments about the dated feel will definitely be taken into account. Your ratings mean a lot to us, and I hope we get the chance to make your next stay even better. Safe travels, and thank you again for choosing us! Sincerely, Sutton Suites management
Thank you so much for your honest feedback! I'm glad to hear you enjoyed our convenient location near the airport, the shuttle service, and that you found the bed comfortable. I truly appreciate your honesty about the room — we're a… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood bed and shuttle
No table and chairs for kitchen web site stated breakfast included not true no breakfast
Dear Mariann, Thank you for sharing your feedback. We’re glad to hear you enjoyed the bed, shuttle service, and dining experience. We apologize for any confusion regarding the kitchen amenities; our rooms do not include kitchens, and we do not advertise them as such. Additionally, breakfast is available at designated times, and we regret if there was any misunderstanding about its availability. Your feedback is valuable, and we will take it into consideration to improve our communication with guests. We appreciate your stay and hope to have the opportunity to welcome you again. Sincerely, Sutton Suites management
Dear Mariann, Thank you for sharing your feedback. We’re glad to hear you enjoyed the bed, shuttle service, and dining experience. We apologize for any confusion regarding the kitchen amenities; our rooms do not include kitchens, and we d… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewExcellent friendly staff, very helpful, free collection from airport, offered free drop off and collection on light rail and reasonable charge to deliver us to cruise dock. Food outlets and light rail within walking distance. Microwave and fridge and coffee machine available in room. Overall satisfied, would stay again.
Plates, knives and forks not in room but may have been available if we'd asked.
Hello Linda! Thank you so much for your kind review! We're delighted to hear you enjoyed our friendly staff, helpful services, and convenient amenities like the microwave, fridge, and coffee machine. It's great to know our location and transportation options met your needs. Regarding utensils, we typically do not provide plates, knives, or forks in the rooms to help prevent waste, but we're happy to provide them upon request at the front desk. We appreciate your feedback and look forward to welcoming you back on your next visit! Sincerely, Sutton Suites management
Hello Linda! Thank you so much for your kind review! We're delighted to hear you enjoyed our friendly staff, helpful services, and convenient amenities like the microwave, fridge, and coffee machine. It's great to know our location … Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in June 2025
Verified reviewLocation. Close to the light railway to get to downtown and monorail.
N/a
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewCheck in was easy with Nancy she was very friendly.
The bed was as hard as a rock I tossed and turned all night and barely slept. I was in a room by the parking and even with the shades 100% closed the car lights were shining into my room all night. Everything is very dated and seemed musty. There was no hot/warm water in the shower so I ended up taking a cold shower at 4 am before leaving for my flight. There were spider webs in the shower so clearly my room wasn’t cleaned regularly with how large the webs were and some old ones dangling above the shower. When I returned from my flight I called as I was told to do when I reached the hotel shuttle pick up area- I was told it was a 40 minute wait at 9:30 pm. I was very confused because I was told when I got dropped off at the airport when I called when I got there it would be about 10 minutes and someone would pick me up. I told this to the man working 7/18/25 and he raised his voice said it’s 40 minutes and hung up. I called back and said it’s 9:30 at night I was told it would be 10 minutes and as a single women traveler I am not comfortable standing outside alone for 40 minutes and I needed something sooner. He said 40 minutes and hung up. So I called back and he automatically hung up. I called again and told him I would be taking an uber ($11.89) to get my vehicle at the hotel and will be contacting them for reimbursement as this is now a safety issue and customer service issue. He said I have to wait 40 minutes for the shuttle I said I won’t be here I’m getting an uber and he hung up.
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewI have to pay 24 dollars for arriving at 1pm. Crazy Then during the night I can't sleep because of people making noise above my room.
Thank you for your feedback. We understand that early check-in requests can be inconvenient. Please note that our policy includes a fee for check-in before the standard time, and the amount varies depending on your arrival time. This information is clearly stated on our booking site for transparency. We also apologize for the noise disturbance you experienced during your stay. We strive to provide a comfortable environment for all guests and will address this issue with our team to improve noise management. Thank you for bringing these matters to our attention. We hope to have the opportunity to host you again in the future. Sincerely, Sutton Suites management
Thank you for your feedback. We understand that early check-in requests can be inconvenient. Please note that our policy includes a fee for check-in before the standard time, and the amount varies depending on your arrival time. This inform… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewThe hotel was as described in other reviews. Located near the airport. Room was very clean, bed was decent enough, bathroom ok, but room furnishings were very outdated and dark. The type of room that was fine for an overnight stay, but not the type would want to hang on in for a while.
My knees aren't great, so I was surprised that my 3rd floor room didn't have an elevator, only stairs. The furniture, color scheme, and sort of hodge podge layout in the room was a bit depressing.
Thank you for sharing your feedback. We're glad to hear that you found the room to be clean and suitable for a quick overnight stay. We appreciate your comments regarding the furnishings and decor, and we understand that comfort and ambiance are important. Your feedback helps us identify areas for improvement. We also want to note that, for transparency, all booking sites display notifications indicating that our property does not have elevators. We apologize for any inconvenience this may have caused, especially for guests with mobility concerns. We appreciate your understanding and will continue to consider ways to enhance our guest experience. Thank you again for your insights. We hope to have the opportunity to better serve you in the future.
Thank you for sharing your feedback. We're glad to hear that you found the room to be clean and suitable for a quick overnight stay. We appreciate your comments regarding the furnishings and decor, and we understand that comfort and amb… Show more
Reviewed: 13 July 2025 · Stayed in July 2025
Verified reviewLocation. That’s all.
“Breakfast was pathetic.
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location, as we strive to provide our guests with easy access to key attractions and transportation. We also appreciate your comments regarding the continental breakfast. We're sorry to hear that it didn't meet your expectations. Your feedback is very helpful, and we will share it with our team to see how we can enhance the quality and variety of our offerings. Thank you again for your honest review. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our convenient location, as we strive to provide our guests with easy access to key attractions and transportation. We also appreciate your commen… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewGreat location proximity to rental car drop and airport. Free shuttle to airport. Large rooms.
Very outdated. Breakfast was horrible. Jams were old. Pancake batter was out at opening. Apple juice tasted fermented. Breakfast room door was open to outside
Thank you for your feedback. We're glad to hear that you appreciated our convenient location, free shuttle service, and spacious rooms. We sincerely apologize that your breakfast experience did not meet expectations. We take cleanliness and quality seriously, and your comments about the jams, pancake batter, and apple juice are concerning. We will review these issues with our breakfast team to improve our offerings. Regarding the breakfast room door being open to the outside, please note that on nice days, we do open the door to allow easy access to the outdoor patio for our guests. We will ensure that safety and comfort remain a priority while providing that option. Thank you for bringing these matters to our attention. We value your feedback and hope to have the opportunity to provide a better experience in the future.
Thank you for your feedback. We're glad to hear that you appreciated our convenient location, free shuttle service, and spacious rooms. We sincerely apologize that your breakfast experience did not meet expectations. We take cleanliness… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewOffer shuttle to Cruises Accessiable Room airport transport light breakfast close to airport
No local restaurants Staff mixed some very nice, some outright grumpy transports vans old and small
Hello Michael! Thank you for sharing your feedback. We’re glad you appreciated our shuttle service, accessible rooms, airport transport, and breakfast, as well as our convenient location. We apologize if some staff members did not meet your expectations and for any inconvenience caused by our transport vans. Your comments are valuable and will help us improve our services. We hope to have the opportunity to better serve you in the future.
Hello Michael! Thank you for sharing your feedback. We’re glad you appreciated our shuttle service, accessible rooms, airport transport, and breakfast, as well as our convenient location. We apologize if some staff members did not meet your… Show more
Reviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewRoom was large and clean. Did the job for the price and a single night, would consider else where if for a longer stay.
Sadly room was on side of main road and window very thin so can hear cars and lorries accelerating up hill all night. Breakfast was poorly stocked.
Thank you for taking the time to share your feedback. We're glad to hear you found the room spacious and clean, and that it met your needs for a short stay. We apologize for the inconvenience caused by the noise from the road and the breakfast experience. Your comments are valuable, and we will look into ways to improve soundproofing and breakfast options to ensure a better stay for our guests. We appreciate your honest review and hope to have the opportunity to host you again in the future. Best Regards, Sutton Suites
Thank you for taking the time to share your feedback. We're glad to hear you found the room spacious and clean, and that it met your needs for a short stay. We apologize for the inconvenience caused by the noise from the road and the br… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified review