Reviews of Super 8 by Wyndham Phoenix West
4135 N 27th Ave , Alhambra, Phoenix, 85017, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe price
The prostitutes and drug dealers in rooms next to me and my kids. When we went out to the car 10 to 15 people would go out and watch us.
Dear Guest, I am truly sorry to hear about the unsettling experience you had during your stay. This is not the environment we strive to provide for our guests, especially for families. Your safety and comfort are extremely important to us, and we take your concerns seriously. We will be addressing this with the team and taking the necessary steps to ensure this doesn't happen again. We sincerely apologise for the inconvenience and hope you’ll consider reaching out to the property directly for further resolution.
Dear Guest, I am truly sorry to hear about the unsettling experience you had during your stay. This is not the environment we strive to provide for our guests, especially for families. Your safety and comfort are extremely important to us,… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewA lot of vagrants hanging around. Police walking the parking lot All but one inconveniently located gate into property. Had to go out of your way to get out through the back.
See above
Hi Bowman, We are sorry to hear that aspects of the property layout and surrounding activity impacted your experience. Guest safety and comfort are very important to us, and we take your concerns seriously. We will share your comments with our team and work with local authorities to ensure a more secure and convenient environment for all our guests. We appreciate your input and hope for the opportunity to provide a better experience in the future.
Hi Bowman, We are sorry to hear that aspects of the property layout and surrounding activity impacted your experience. Guest safety and comfort are very important to us, and we take your concerns seriously. We will share your comments with… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewGood
Payment
Hi Terrell, Thank you very much for your 10-star rating! We are delighted to hear you had a good stay with us and truly appreciate your kind feedback. We also noticed your brief comment about payment, and we want to ensure that there were no issues or concerns on your end. If you experienced any problems or have questions regarding your payment, please feel free to reach out to us. Your satisfaction is very important to us, and we hope to have the opportunity to welcome you back for another great experience in the future.
Hi Terrell, Thank you very much for your 10-star rating! We are delighted to hear you had a good stay with us and truly appreciate your kind feedback. We also noticed your brief comment about payment, and we want to ensure that there were … Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewno fence around the property was able to come and go
nothing really
Hi Paul, Thank you for your generous 10-star rating! We are glad to hear you enjoyed your stay and found it to be a nice getaway for the evening. We appreciate your note about the open access to the property. While we aim to provide convenience for our guests, we also take security seriously and will keep your comments in mind as we continue to evaluate our setup. We hope to welcome you back again soon!
Hi Paul, Thank you for your generous 10-star rating! We are glad to hear you enjoyed your stay and found it to be a nice getaway for the evening. We appreciate your note about the open access to the property. While we aim to provide conven… Show more
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewThis was the worst experience I have ever had at a hotel or motel in my life. There was fighting going on in front of our room 5 minutes after we checked in from addicts outside. We had to wave off a straggler to even get into our rooms when we initially arrived. We were told by security they would resolve the miscellaneous people in the area by our room but throughout the night many homeless people were allowed to congregate in the parking lot. Security said they had multiple properties to watch. We were also told we had a non smoking room but our room had a horrible smoke smell, and we had children with us. Our covers also had burn holes in them which is a clear indication of smoking, and possibly not getting clean sheets. We asked for a refund and to just leave due to all these things and were told by management “You booked the room you shoulda knew the area before you did.”
Everything.
Hi Andre, We are sorry to hear about your experience, and we deeply regret the discomfort and distress caused during your stay. The safety and well-being of our guests are our top priorities, and the issues you have described, including disturbances near your room, smoking concerns, and the response from staff, are unacceptable. Please be assured that we are actively investigating this matter with both our security and management teams to understand what occurred and to prevent similar situations in the future. Hope you will give us another chance to serve you with a better experience next time!
Hi Andre, We are sorry to hear about your experience, and we deeply regret the discomfort and distress caused during your stay. The safety and well-being of our guests are our top priorities, and the issues you have described, including di… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 4 July 2025 · Stayed in June 2025
Verified reviewI didn't
They could have not let the people who use drugs and sell they body out there it was horrible not only that the rooms needed to be more clean and the staff needed to be more respectful
Hi Starr, We’re sorry to hear about your experience. We take these concerns seriously and will work to improve the cleanliness and professionalism of our staff to provide a better stay for all guests.
Reviewed: 3 July 2025 · Stayed in July 2025
Verified reviewCentrally located , right next to the freeway
Nice rooms , clean , and the cleaning staff is efficient and very nice
Hi Shaun, Thank you for your kind feedback! We're glad you enjoyed the convenient location, clean rooms, and friendly housekeeping team. We appreciate your stay and hope to welcome you back soon!
Reviewed: 2 July 2025 · Stayed in May 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThere were bed bugs cockroaches bed sheets were dirty it was just dirty nasty
Everything
Hi Lizarraga, Thank you for your feedback. The conditions you described are unacceptable and far from the standards we aim to maintain. We will address this with our housekeeping and pest control teams for immediate action. Your comments are being taken seriously. We hope to serve you better in the future.
Hi Lizarraga, Thank you for your feedback. The conditions you described are unacceptable and far from the standards we aim to maintain. We will address this with our housekeeping and pest control teams for immediate action. Your comments a… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewRooms were nice and clean, bed was very comfortable, pillows were nice and fluffy
Hi Tee, Thank you for your kind feedback! We're glad you enjoyed the clean rooms and comfortable beds. Hope to welcome you back soon!
Reviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewParking lot!
Very dirty, very bad experience! TV didn’t work and they didn’t tell me about it! When I tried check out they said they don’t return the money. Very rude!
Hi Sargei, Thank you for your feedback. We apologise for the condition of the room, the issue with the TV, and the way the situation was handled. This is not the level of service we aim to provide. Your comments will be shared with our team for immediate review and improvement.
Hi Sargei, Thank you for your feedback. We apologise for the condition of the room, the issue with the TV, and the way the situation was handled. This is not the level of service we aim to provide. Your comments will be shared with our tea… Show more
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewIt was peaceful
Peaceful
Hi Jimenez, Thank you for sharing your feedback! We’re happy to hear you found your stay peaceful. We hope to welcome you back soon for another relaxing visit!