Nothing

Everything!! The hotel is beautifully decorated and maintained. The staff were welcoming and attentive. I made the mistake when booking and accidentally book two rooms when I only needed one and Chelsea at the front desk was so happy to help me Immediately canceled one and was able to send an request for a full refund which was great and I had my room key in minutes and a delicious complimentary cookie . The atmosphere and customer service was exceptional l!

Stayed in August 2025

Location was perfect for our stay.

Stayed in July 2025

Location of hotel was great. Staff was very helpful and cordial. Hotel was very clean as well.

Stayed in June 2025

Good location, friendly staff.

Stayed in March 2025

So comfortable andcrelaxing!

Stayed in May 2025

Didn’t get my refund back and breakfast should come with the suite

Stayed in March 2025

N/a

We really liked the room and the bar

Stayed in February 2025

Lovely hotel in Rochester

Stayed in January 2025

Full breakfast buffet only offered on weekends. Continental buffet during the week not worth the price; better to order off the menu.

Convenient location. Spacious rooms. Wonderful fitness center. Ample off street parking.

Stayed in November 2024

We ended up in an accessible room which we did not need or want. The shower was awful

Staff were very helpful and friendly. Dinner was lovely.

Stayed in September 2024

Rooms needs to be upgraded

Rooms need updating . Everythibg wise was very good.

Stayed in September 2024

Beautiful inside and out. Great location. Good parking.

Stayed in July 2024

It’s a bit dated. Low ceilings, but what can you do?

I think they’re doing the best they can with an older property without having to do a complete Reno - it was extremely clean and staff were friendly, professional and attentive.

Stayed in August 2024

The restaurant char was horrible for dinner. Likely one of the worst restaurant experiences food wise I have ever encountered. Oddly, there didn’t seem to be a lot of good restaurant choices locally.

The property itself was fine and in a good location. They had free Wi-Fi, which was great.

Stayed in August 2024

It would have been nice to check out the 9th floor restaurant's view of the city but as I said there were multiple weddings there so that was understandable. There appeared to be ice machines on each floor and that was great for filling our cooler but the ice itself was dirty we noticed when it melted. For a glass I just grabbed some at the bar though. I'm not a fan of using any open ice machine's ice in my drinks anyway.

Our room was beautiful, very clean, comfortable beds with lots of nice pillows. Bathroom was very large, nice layout. They even had a makeup mirror with a swing arm hanging beside the sink. My daughter and I loved that. There were so many great personal items to use that we hadn't packed like shower caps & makeup remover wipes. Nice large area to hang clothes. Desk to work at and an extra comfortable chair with foot rest. In addition all of the staff were just so pleasant to work with. That's one thing we were very happy with. Quinn & Jack at the front desk were lovely and very helpful. There was a very kind man at the front desk when we checked out but I didn't catch his name. We loved the restaurant, the full buffet breakfast was great with a nice variety of options. We didn't have dinner the night we arrived because it was soo late and we were tired, so a hearty breakfast the next morning really was appreciated. There were multiple little patio areas outside to sit and relax with a drink in the evening. There were weddings on the top floor going on every day of our stay and yet the hotel didn't feel crowded and wasn't very noisy. The music wafted down to the patios in the evening and we enjoyed that. Overall it was the best stay we've had in a while. The quality was wonderful without too high of a price tag.

Stayed in July 2024

Great!

Stayed in June 2024

View of the city.

Stayed in June 2024

Nothing

Big rooms and friendly staff.

Stayed in May 2024

Thin walls, ceilings. Could hear EVERYTHING going on in the room above me until very late at night.

Rooms were very comfortable and spacious.

Stayed in April 2024

My daughter said the shower water felt a little slimy. (19yo) I told her maybe the hotel had added a water softener to it. I wasn't sure because after she said that, I didn't take a shower. I thought the breakfast was a little expensive at $30 per person. Especially compared to other hotels. It was ok because we went out for breakfast.

The balcony had two chairs for you to sit on. I had a view of the parking lot. I'm not sure if they have rooms with better views, but I was still satisfied. I also liked the bed it was comfy. The hotel was very quiet and clean. I'd definitely recommend this hotel for a couple. It's so romantic. I had a queen suite, and it was a nice size. The bathroom was clean, and the shower was big enough for two to three adults.

Stayed in April 2024

Great gym with well maintained equipment and rowing machine.

Stayed in March 2024

Nothing

Location and amenities

Stayed in January 2024

The internet connection was very bad. When I tried connecting on computers in the business area, connecting there didn’t work either. Made some zoom meetings I had tough to do. Not sure if this was because the hotel was completely book and everyone being on it.

The suite was perfect for me to have a separate place to work and sleep. I enjoyed the clean bathroom and bedroom. Staff were super friendly and willing to share information about the local area. I enjoyed my stay.

Stayed in November 2023

Location was great, parking was so easy. The set up of the rooms really anticipated my every need!

Stayed in September 2023