Reviews of Staybridge Suites Grand Rapids South by IHG 3 stars
1439 Eastport Drive SE, Grand Rapids, 49508, United States
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewWe were looking for a hotel for a quick one night stay that was clean, comfortable and not outrageously priced. This hotel exceeded our expectations. We do a fair amount of regional travel for our daughter's sports and the hotels we usually find are higher priced and nowhere near as nice. The breakfast was very nice quality and better than usual for hotel continental breakfasts. There were more options and higher quality food. The room was wonderful, very spacious and clean and had a full size refrigerator, dishwasher and small stovetop. The bed was comfortable and we enjoyed the big flat screen TV that pulled out of the wall and could be angled towards the bed.
The pool could have been bigger and there was no hot tub. Unfortunately it seems like the norm for hotels now is to put a small little pool in to say that they have one. We usually look for hotels that have a nicer than average pool and a decent hot tub, this one did not have that. Also, the door in our bathroom was not correctly aligned with the frame, so the door would shut, but not lock. It wasn't a problem for us, just very strange that no one caught it or fixed it when the hotel was built as it is quite obvious.
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEverything
Nothing that I didn’t like.
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThis hotel was absolutely top notch start to finish! Front desk personnel were wonderful, the room was immaculate and comfortable, breakfast was as good as any breakfast restaurant! The decor and appointments were beautiful. Attention to detail in all respects was exceptional. The outdoor patio with the fire feature was a nice surprise. The whole experience was a wonderful unexpected pleasure. Will stay here again if the opportunity arises.
Cannot name a single negative!!
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewClose to food options. Had a really good breakfast in the morning. Room was big and spacious. Outdoor seating with a nightly fire pit came as a nice surprise.
I don’t know if the pool heater was working as it was a bit chilly, but it didn’t stop the kids.
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThis may have been the cleanest hotel ever. The rooms are very spacious and free laundry! We stayed for a soccer tournament and were traveling with quite a few middle school boys. The hotel was very accommodating and we had a wonderful stay.
Reviewed: 17 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewCleanliness.
Nothing. All was great
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLarge room, comfortable bed, clean, easy to stream on TV, decent breakfast
Mashed potatoes bar was weak, shower was not as hot or as strong as would like
Reviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWe had a very pleasant stay in the hotel. The staff was very nice and helpful.
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewNewer building with clean, comfortable, well-appointed rooms. My wife loved the layout of the king studio suite we had.
Dear Guest, Thank you so much for your kind review! We truly appreciate you taking the time to share your experience at Staybridge Suites Grand Rapids South. It’s always a pleasure to hear that our guests enjoyed their stay. We’re so glad we could provide you with a comfortable, welcoming experience, and we look forward to seeing you again the next time you're in the area. Warm regards, Kim Front Desk Supervisor Staybridge Suites Grand Rapids South
Dear Guest, Thank you so much for your kind review! We truly appreciate you taking the time to share your experience at Staybridge Suites Grand Rapids South. It’s always a pleasure to hear that our guests enjoyed their stay. We’re so glad… Show more