Reviews of SpringHill Suites Phoenix Downtown 3 stars
802 East Van Buren Street, Downtown Phoenix, Phoenix, AZ 85006, United States
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation combined with facility.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe staff was extremely nice and welcoming.
Bed was a little too soft but slept great none the less.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe location and breakfast was great.
The bed was very uncomfortable. The ac unit was noisey.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe free parking and the close proximity to Phx Arena.
Seemed smaller than the photos.
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewWe checked in at midnight & the staff was supportive. The room was spacious, clean & comfortable. The A/C worked well.
Smoke smell & no water
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewBreakfast and central location was great!! The air conditioning actually kept up with the INTENSE heat. Room was clean and felt modern, bathroom well stocked for 2 guests.
one of the two elevators was out the entire stay and the other one took forever to arrive every time. Stairs were available and I was only on 2nd floor so I used those but I can't imagine how much waiting I'd have had to do if I was on a higher floor. It did look like the 2nd elevator was being repaired when I was checking out.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewThe location is wonderful; lots to see and do/eat! They have a free shuttle for local drop-offs, a must in the heat.
When we came back to our room, the dead bolt had prevented the door from closing! I tried to make it go in, but was unsuccessful. The desk clerk came up and jiggled it around and it finally went back. I opened the door and let it go (mimicking leaving) and it was jammed again. I insisted on moving rooms because I thought “What if it locks us IN in an emergency?” The clerk gave me a little attitude about it (she had been lovely before). Check your doors, people.
Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewElevators were down, the room had an odor like the carpet was wet.
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewThe room super clean
The air did work well it was too hot all night
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewThe staff was lovely! Breakfast was great! Rooms were nice and accommodating! We walked back and forth to the Convention Center daily — great location! This is our 2nd year in a row of staying here and will most likely not be our last!!
They were doing maintenance on elevators; so, only one was functional. We happened to stay during that timeframe. I’d still have stayed there knowing that info.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewGreat location, friendly staff, shuttle to airport and downtown, hot breakfast, free parking.
One elevator out of service, beds on the soft side.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewStaff was friendly and helpful. Breakfast was good. Shuttle to Chase field was a great perk.
Very dated. I always stay at Marriott hotels because they are always nice. AC did not work well in the room making sleep difficult. After all, it’s Phoenix in July
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewEverything was really good
Nothing