Reviews of Sheraton Phoenix Downtown 4 stars
340 North 3rd Street, Downtown Phoenix, Phoenix, AZ 85004, United States
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Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewLocation
Air conditioning too cold/hard in the room
Dear Inês, We appreciate you taking the time to share your experience. It’s great to hear that our location suited your needs, and we understand how an overly cool room can affect comfort. Your feedback is valuable as we continue to enhance the stay for our guests, and we look forward to welcoming you back for another visit. Hotel Management
Dear Inês, We appreciate you taking the time to share your experience. It’s great to hear that our location suited your needs, and we understand how an overly cool room can affect comfort. Your feedback is valuable as we continue to enha… Show more
Reviewed: 12 August 2025 · Stayed in June 2025
Verified reviewLocation , amenities, staff was friendly
Price keeps going up
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewBed was comfy. Staff were good.
Club room was not up to standards. High price for wine/beer if you could get it. Food was just OK. Seating was inadequate with very low seats. Value just wasn't there.
Dear James, We’re pleased to hear you found the bed comfortable and our team welcoming, though we’re sorry the club room experience fell short of expectations. Your observations about the seating, food, and beverage offerings are helpful, and we’ll keep them in mind as we look for ways to enhance the space and overall value. We hope to have the opportunity to provide a more well-rounded experience on your next visit. Hotel Management
Dear James, We’re pleased to hear you found the bed comfortable and our team welcoming, though we’re sorry the club room experience fell short of expectations. Your observations about the seating, food, and beverage offerings are helpful, … Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI liked the check-in process. It was the host site for our organization meetings. So it was very convenient. Located next to the Convention Center.
The knowledge of the front desk. They had no knowledge that we were using almost the entire floor. I had to walk around to find my meeting rooms. Housekeeping was not great.
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewN/A
Prices
Dear Pamela, Thank you for your honest feedback. While we're glad there were aspects of your stay you enjoyed, we understand that pricing impacted your overall impression. Your perspective is appreciated and will be shared with our team as we continue to evaluate the guest experience. We hope you'll consider visiting again in the future. Hotel Management
Dear Pamela, Thank you for your honest feedback. While we're glad there were aspects of your stay you enjoyed, we understand that pricing impacted your overall impression. Your perspective is appreciated and will be shared with our t… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewAmazing gym! Honestly one of the best hot gyms I've ever seen
Dear Divit, We’re thrilled to receive such high praise; thank you! It’s wonderful to hear our gym left such a strong impression, and we’re glad it played a memorable part in your stay. We truly appreciate your enthusiasm and look forward to welcoming you back for another outstanding visit. Hotel Management
Dear Divit, We’re thrilled to receive such high praise; thank you! It’s wonderful to hear our gym left such a strong impression, and we’re glad it played a memorable part in your stay. We truly appreciate your enthusiasm and look forward… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe entrance of the hotel was stunning, the reception décor was beautiful also.
I honestly did not enjoy my stay, the room was small and there was hair in my room on the toilet and dirt on the floor in corners. It was not very clean. the coffee machine in the toilet (which is not a great place for it to be by the way) was full of dust there way no way I would use that. There was no tissue to blow my noise I had to ask at reception for a new box. When we got in the room the lighting wasn't great so we pulled the curtains to my surprise the window was full of bird poo, it was horrible! so we had to keep the curtains closed the whole time. Our friends also stayed here and there room was worse as she complained they offered her access to the Lounge for breakfast, we went for breakfast and it was poor iv had way better breakfasts in cheaper hotels. I would no recommend this hotel to friends.
Dear Samantha, We are pleased to hear that you appreciated the entrance to our hotel and the reception design. We are glad those first impressions resonated with you. That said, we're truly sorry the rest of your experience didn’t live up to expectations. From the condition of your room to the breakfast and missed details that impacted your comfort, it’s clear we fell short in several areas during your stay. We’re taking your comments seriously and using them to guide conversations with our housekeeping and food & beverage teams. Thank you for your candor, as it helps us do better. We hope you’ll reconsider us for a future stay so we can provide the experience you were hoping for. Hotel Management
Dear Samantha, We are pleased to hear that you appreciated the entrance to our hotel and the reception design. We are glad those first impressions resonated with you. That said, we're truly sorry the rest of your experience didn’t li… Show more
Reviewed: 9 June 2025 · Stayed in June 2025
Verified reviewI always love your coffee shop offerings and small bites ; I forgot to use the pool but I was so busy doing other fun things !!! I keep coming back to this particular property year after year with my kids and it’s always a pleasant stay
The elevator doesn’t always read the room key or it takes several tries before it reads it and sometimes another person would swipe their card first and we had to wait for them to get off to attempt to swipe our card again and hopefully go to our specific floor
Dear Karla, It is always a joy to welcome you and your family back for Phoenix Fan Fusion. We are honored to be part of your tradition! We're so glad to know the coffee shop and small bites continue to hit the mark, even if the pool had to wait this time around. We do appreciate you mentioning the elevator key issue, and while we know these systems can occasionally be finicky, your feedback helps us identify patterns and look for ways to smooth out the experience. Thanks for choosing us once again. We look forward to your next visit and another memorable stay. Hotel Management
Dear Karla, It is always a joy to welcome you and your family back for Phoenix Fan Fusion. We are honored to be part of your tradition! We're so glad to know the coffee shop and small bites continue to hit the mark, even if the pool … Show more
Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 6 May 2025 · Stayed in May 2025
Verified reviewVery nice , clean , comfortable
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewOnly complaint I had was the extended period of time exiting the parking deck. Other than that the property was very nice. Staff were friendly and rooms were cleaned daily which I loved.
Dear Alia, Thank you for choosing us and for taking the time to share your experience. We are glad to hear that you enjoyed the comfort and cleanliness of our guest rooms, as well as the friendly service throughout your stay. It is always our goal to create a seamless and elevated experience, so we appreciate you highlighting both the strengths and the delay you encountered when exiting the parking deck. Your feedback is helpful and gives us the opportunity to continue refining our offerings. We look forward to welcoming you back the next time your travels bring you to downtown Phoenix. Hotel Management
Dear Alia, Thank you for choosing us and for taking the time to share your experience. We are glad to hear that you enjoyed the comfort and cleanliness of our guest rooms, as well as the friendly service throughout your stay. It is always o… Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 11 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewReviewed: 7 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 27 March 2025 · Stayed in December 2024
Verified reviewGreat location
Dear Danielle, We’re delighted you enjoyed the atmosphere and found our location ideal for exploring downtown Phoenix. Our reimagined spaces and thoughtful amenities are designed to make every stay feel elevated and effortless. We appreciate you taking the time to leave your review and hope to welcome you back for another memorable visit soon. Hotel Management
Dear Danielle, We’re delighted you enjoyed the atmosphere and found our location ideal for exploring downtown Phoenix. Our reimagined spaces and thoughtful amenities are designed to make every stay feel elevated and effortless. We appreciat… Show more
Reviewed: 26 February 2025 · Stayed in December 2024
Verified reviewMost of the staff was welcoming, however one of the managers has an attitude problem.
The AC and heating unit in my room caused a sinus infection due to not being cleaned properly.
Dear Georgia, We’re glad to hear that most of our team made you feel welcome, though we regret that your experience wasn’t as seamless as it should have been. Your health and comfort are very important to us, and we will certainly address your concerns regarding the AC and heating unit to prevent future issues. We truly appreciate your feedback and will work to ensure a more pleasant experience for future guests. Hotel Management
Dear Georgia, We’re glad to hear that most of our team made you feel welcome, though we regret that your experience wasn’t as seamless as it should have been. Your health and comfort are very important to us, and we will certainly addres… Show more
Reviewed: 31 December 2024 · Stayed in December 2024
Verified reviewUpdated design, amazing lobby and bar, comfortable beds, huge workout center!
Nothing. This place was perfect.
Thank you for sharing your experience! We’re delighted to know your stay met your expectations and left a positive impression. We look forward to the opportunity to welcome you back to Sheraton Phoenix Downtown in the future.
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewThe room was very clean and well appointed.
Elevators were very slow and over crowded.
Dear Jennie, Thank you for your feedback. It’s great to hear you found your room clean and well-appointed, as we take pride in ensuring a comfortable stay. However, we apologize for the inconvenience caused by the slow and crowded elevators and will share your comments with our team to address this concern. We hope to welcome you back for an even smoother experience in the future. Hotel Management
Dear Jennie, Thank you for your feedback. It’s great to hear you found your room clean and well-appointed, as we take pride in ensuring a comfortable stay. However, we apologize for the inconvenience caused by the slow and crowded elevat… Show more