One of the staff members at the restaurant was rude when my food order was wrong and I had them remake it. I ordered a plain hamburger and it came with lettuce, tomato and sauce. I was told to scrape it off.

Location was great and the shuttle service to downtown Park City was super easy and convenient!

Stayed in June 2025

I thought breakfast was included. It definitely was not worth $25. Pillows were flat. My floor of the hotel and room smelled like an old damp dirt basement, I had to go buy a candle. The outside looks dilapidated work peeling paint. Other than that it was very nice and clean

Stayed in May 2025

For the price I expected to have at least a microwave in the room, not one way down the hall on the opposite side of the hotel. There was no hotel transportation to the Stein Ericson Lodge.

Proximity to Deer Valley. Parking below the hotel was very helpful. Hotel staff was pleasant. I like the pool and the hot tub. The steam room didn’t seem to work properly for me.

Stayed in February 2025

It was all great. Can't complain!

Rooms are updated and great bathrooms. Everything was above expectations. Great facilities and indoor pool spa and gym. Great value for very overpriced area. The hotel's General Manager was always there to greet you and very accommodating. Really a special gem of a property that is a corporate brand. Also Ski Butler is right next door and shuttle to take you to base of Park City and Deer Valley is perfect. All staff is even better than some 5 star resorts I've stayed in!

Stayed in February 2025

The lounge we paid extra for was lacking to out it nicely. The hotel was very noisy when we were trying to sleep.

The location. Many of the staff were kind and helpful. The shuttle was convenient.

Stayed in January 2025

It was dated from the outside

It looks dated from the outside , but rooms are nicely refurbished

Stayed in December 2024

Restaurant food was good but service was slow...no one to help us get our things to our room. No one even asked if we needed help, but we managed after we found a luggage rack. Only one person at the desk, who was very busy. He was nice enough, just very busy.

Stayed in October 2024

We booked two rooms. Upon checking our room we discovered that the room did not have an exterior window, the window opened to an enclosed pool area below and the air that came in the window was very heavy with a chlorine smell. I have never stayed in a hotel that did not have a window that opened or looked to the outside. The good news is that the nice woman at the front desk found two adjoining rooms for us to move to that had windows that opened to the outside for fresh air and we had a view of the mountain. We were very happy from that time on. If there were no rooms available we would have moved to another hotel. The strong smell of chlorine instantly hurt my eyes and I'm sure it is very unhealthy to breath.

room was clean and we were moved to a better room that had an exterior window upon request. the complimentary shuttle to Main street was nice. the driver was friendly and the drop off & pick up was easy and reliable.

Stayed in October 2024

Unfortunately, there was some construction on-going during the day to repair structural concrete in the parking area on the lower level. This is work is needed and was limited to weekday hours, which was acceptable to us since we were gone most of the day anyway. I am glad the facility is being properly maintained and that occupant safety is of utmost concern of the hotel manager (who we ran into one day outside the hotel entrance). He apologized for the disruption and thanked us for our patience while they made these important repairs which should be completed within the next few weeks.

The front desk staff members throughout our stay were extremely helpful and friendly.

Stayed in August 2024

Check out had 2 people at the counter, but only one of them could understand basic English. The other woman was held up with a stubborn guest, so I ended up just leaving instead of waiting 45 minutes to address my need. (I wanted to pay cash for my rooms, and for them not to ding the card.) The bath tub in my room, 315 - had draining problems. So if you wanted to take a shower, you'd have to stand in pooling water. (An absolute pet peeve of mine.) So that is the reason for the lower grade.

Room was spacious. Clean. Bed and pillows A+. Bartenders were awesome. Original check in girl was cool as heck. (I wish I remember all of their names.) Takes cash. (A lot of Park City is cashless, which is an absolute scam.)

Stayed in August 2024

Our room was by the pool area, very loud and it smelt like chlorine. Gave us a headache. The bed was very uncomfortable.

Your staff member that checked up in was great!!!!

Stayed in June 2024

There was no notice of the construction which created limited on-site parking for guests. The noise from construction lasted until dinner hours and began bright and early at 8 am.

The staff were friendly and helpful. Additionally, room was nice and clean. The hotel shuttle provides easy access to Main Street and pick up back to the hotel.

Stayed in June 2023

The staff was very friendly and the rooms were comfortable

Stayed in April 2023

No microwave

Stayed in April 2023

We were given free breakfast vouchers because the king bed rooms that we reserved weren't available, but one look at the breakfast buffet convinced us that we didn't want to eat there. You really need to improve the food service.

The Shuttle service is great. Really wonderful not having to worry about parking at Park City. Location is great too!

Stayed in April 2023

Shuttle to downtown Park City should start in the morning rather than at 2:00 pm. There is a free city bus, but waiting for it in cold weather cane unpleasant. Without a car, location of hotel is not great.

Breakfast was acceptable, but not great. We had a $10 discount for each breakfast

Stayed in November 2022

Their listing on Booking.com is messed up. They have it set to charge $30/stay instead of $30/night for the resort fee. They charge you the difference at checkout. Makes expensing it a pain.

Hotel is clean.

Stayed in June 2025

Jacuzzi was incredibly dirty. We asked it to be cleaned the first night and it was never drained and cleaned during our stay. It would’ve been nice after skiing to have a Jacuzzi to go in.

Great location easy to walk to restaurants. Great indoor pool. The Jacuzzi was dirty so we didn’t go in and that was disappointing but other than that everything was perfect.

Stayed in February 2025

Breakfast was very good. Although the hotel is not walking distance to the town, the shuttle dropped you off & picked you up upon a call. Very convenient. Great bar for après ski.

Stayed in January 2025

The pool isn't open long enough.

The room was clean.

Stayed in December 2024

I could not reach this property to help with my booking. I sent emails and phoned Sheraton corporate. No one at the property returned my requests.

Stayed in January 2025

When a hotel list that they are pet friendly, don't allow your customers with pets to be on the same floor/row/hallway with customers that complain about dogs barking. The Sheraton Hotel should always have a seperate floor for those customers that do bring pets, so we don't have to get text messages or calls that our pets (dogs) are barking and being loud. When Dogs hear doors shut and slammed, of course they will be barking. My family and I left our pets in the room to go enjoy a nice Christmas Eve, Dinner, and I kept getting calls and text messages from the front desk that they had 4 complaints about dogs in the room next door to their room, or they could hear dogs barking from down the hall. I could not enjoy myself due to the messages that were being sent to me while I was enjoying my meal. Maybe next time I will won't be staying at the Sheraton Hotel in Park City

Stayed in December 2023

The service was really bad. The staff was rude. I couldn’t get anyones attention. I couldn’t get anyone to help me with my bags. I couldn’t get anyone to hold my bags at the bell stand. I asked for a taxi and I was told I should get an Uber.meanwhile while my app wasn’t working. the two people who were great were both the male and female Sheraton Van drivers. they both went out of their way to help. My room never got cleaned. I called them to ask them to clean it and they said they would come and they never came. The facility was old. There was a new part where the restaurant was but the original part of the hotel is tired. It’s very dated. The service in the restaurant was nice. Those people were nice. The food was ok. The front desk staff was just rude and curt. The location was ok for the theaters via car or bus. However, there wasn’t enough to walk to. my last few nights, I stayed right in town in Park city, and I was able to walk to theaters and restaurants and shopping

The location good for Sundance Film Festival to get to the theaters by bus or car.

Stayed in January 2023

the lounge is a very poor facility. very dirty no food no beverages no alcohol, nothing is being served. I asked and spoke to a manager but nothing was done. the breakfast was very poor, no refills for food. the service was very poor and unpleasant we paid a fortune for 6 nights and got no service for that. after talking to the manager he refunded us for 67$!!!!!! we paid over 4400$ for 6 nights at a very poor hotel!!!! unlike the Sheraton as Marriott around the world

location

Stayed in January 2023