Reviews of Sands Hotel and Spa 5 stars
44-985 Province Way, Indian Wells, CA 92210, United States
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewFriendly staff, clean facilities, a quiet retreat!
It’s a bit far from restaurants and eateries. Definitely plan to commute to the city for dinner.
Thank you for taking a moment to share about your relaxing stay at Sands Hotel & Spa. It's a pleasure to learn that our friendly team and high standards of cleanliness were the highlights of your time with us. While our boutique hotel is nestled away from the hustle and bustle, we hope this provided you with some peace and quiet. We wish you well and look forward to welcoming you back for another serene retreat. Sincerely, Bruno Santos General Manager
Thank you for taking a moment to share about your relaxing stay at Sands Hotel & Spa. It's a pleasure to learn that our friendly team and high standards of cleanliness were the highlights of your time with us. While our boutique hotel is ne… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 June 2025 · Stayed in June 2025
Verified reviewI have stayed at this property several times and it will always be my go to property in the desert. While the property is great, the staff are who make this place truly exceptional..
Dear John Thank you for your continued loyalty and such kind words! It's always a pleasure to welcome back a familiar face, and we're so glad the experience continues to exceed expectations. While we're pleased our hotel itself offers comfort and quality, it's incredibly rewarding to know our team’s dedication makes the difference each time. We can’t wait to welcome you again for your next desert getaway! Sincerely, Bruno Santos General Manager
Dear John Thank you for your continued loyalty and such kind words! It's always a pleasure to welcome back a familiar face, and we're so glad the experience continues to exceed expectations. While we're pleased our hotel itself offers comfo… Show more
Reviewed: 18 April 2025 · Stayed in April 2025
Verified reviewEverything was amazing.
The restaurant hostess was a little strange. We came for breakfast at 10 and she said she counted seat us she had a large party at 11:30. I said I hope breakfast doesn't take and hour and 1/2. She finally sat us but was a little strange.
Dear Karla, Thank you for staying with us at Sands Hotel & Spa! We're thrilled that you had a superb stay and appreciate earning your perfect rating. It was a pleasure having you with us, and we look forward to welcoming you back for another exceptional experience in the future! Sincerely, Bruno Santos General Manager
Dear Karla, Thank you for staying with us at Sands Hotel & Spa! We're thrilled that you had a superb stay and appreciate earning your perfect rating. It was a pleasure having you with us, and we look forward to welcoming you back for anoth… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewThis is a great little property. Not everything is perfect, but it is really, really good. The staff is great, thoughtful and concerned about hospitality. They actually care about doing a great job and keeping guests comfortable and happy. That is unfortunately lacking in most hospitality today. A little anecdote: On my last stay the TV did not work. I did not care as I don't usually watch TV, but when I checked out I let them know so they could address it for the next guest. On my next visit they remembered and took care of one of my meals at the restaurant. That is good hospitality and for that I will keep coming back.
The rooms can be a bit noisy, I recommend requesting the second floor.
Dear John, Thank you for returning to Sands Hotel & Spa! We're delighted that our team went above and beyond to assist you and ensure you had a relaxing and comfortable experience. Rest assured, we will share your comments regarding the noise with our team to make sure any opportunity to mitigate this is seized. It was a pleasure having you here, and we hope to welcome you back very soon. Sincerely, Luiz Reis General Manager
Dear John, Thank you for returning to Sands Hotel & Spa! We're delighted that our team went above and beyond to assist you and ensure you had a relaxing and comfortable experience. Rest assured, we will share your comments regarding the noi… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewThe manager was so accommodating, she went above and beyond, best service I’ve experienced in a long time…
Dear Joanna, Thank you for your perfect rating! We’re delighted to hear that our team’s exceptional service made your stay even better, and we look forward to many more memorable stays with us at Sands Hotel & Spa! Sincerely, Luiz Reis General Manager
Dear Joanna, Thank you for your perfect rating! We’re delighted to hear that our team’s exceptional service made your stay even better, and we look forward to many more memorable stays with us at Sands Hotel & Spa! Sincerely, Luiz Reis Ge… Show more
Reviewed: 1 April 2025 · Stayed in March 2025
Verified reviewRooms are nice, liked having a balcony with a door to open for the breeze. staff was very nice. Liked the morning coffee by the pool!
"Resort Fee" - this is ridiculous, not optional if you don't want to use any of the "resort" amenities (wasn't sure what that even is to be honest)(maybe parking?)(the pool?) the rate should be the rate without any stupid add ons that are not optional. Having the light on all the time on the room balcony was not nice, would be nice if there was a switch to turn off. Yes there are blackout curtains but still, would be nice to sit there in the evening without a bright light.
Dear Jennifer, Thank you for taking a moment to leave your review. We're delighted that you had a pleasant stay overall and enjoyed the service from our team and the coffee by the pool. However, we apologize for any inconvenience during your stay. Rest assured, we will share your comments with our team to ensure our policies are made clear go guests going forward, and we will make sure your concerns regarding the light are addressed. It was a pleasure having you here, and we hope to welcome you back for a truly exceptional stay in the future. Sincerely, Luiz Reis General Manager
Dear Jennifer, Thank you for taking a moment to leave your review. We're delighted that you had a pleasant stay overall and enjoyed the service from our team and the coffee by the pool. However, we apologize for any inconvenience during you… Show more
Reviewed: 28 March 2025 · Stayed in March 2025
Verified reviewAttentive, friendly staff. Comfortable room.
Everything was excellent.
Dear Michael, Thank you for your kind words and perfect rating. We're delighted you had an excellent stay with our friendly team and found your room comfortable. We cannot wait to welcome you back to Sands Hotel & Spa soon. Sincerely, Luiz Reis General Manager
Dear Michael, Thank you for your kind words and perfect rating. We're delighted you had an excellent stay with our friendly team and found your room comfortable. We cannot wait to welcome you back to Sands Hotel & Spa soon. Sincerely, Lui… Show more
Reviewed: 21 March 2025 · Stayed in March 2025
Verified reviewDirty in bathroom
Dirty bathroom Not room ready as arrival No facilities for guests
Dear Clara, Thank you for your feedback. We regret that your experience fell short, especially regarding cleanliness and room readiness. Your comments are valued and will be shared with our team for improvement. Sincerely, Luiz Reis General Manager
Dear Clara, Thank you for your feedback. We regret that your experience fell short, especially regarding cleanliness and room readiness. Your comments are valued and will be shared with our team for improvement. Sincerely, Luiz Reis Gener… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewSensational courtyard with pool. Lovely small property vibe. Friendly staff.
Bit pricey but we were there during the tennis championship.
Dear Russell, Our team at Sands Hotel & Spa takes great pride in ensuring our guests have an amazing stay, so they will be thrilled you were impressed. Your kind comments about our comfortable atmosphere, friendly staff, and fantastic pool are appreciated and will be shared internally. We look forward to welcoming you back for another memorable experience. Sincerely, Luiz Reis General Manager
Dear Russell, Our team at Sands Hotel & Spa takes great pride in ensuring our guests have an amazing stay, so they will be thrilled you were impressed. Your kind comments about our comfortable atmosphere, friendly staff, and fantastic pool … Show more
Reviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe cozy feel of a boutique hotel
Dear Nina, Thank you for your review. We're happy to hear you had a cozy, wonderful experience at Sands Hotel & Spa. We'd love to welcome you again, perhaps for a longer visit! Sincerely, Luiz Reis General Manager
Reviewed: 1 February 2025 · Stayed in January 2025
Verified reviewReviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 24 January 2025 · Stayed in January 2025
Verified reviewReviewed: 21 January 2025 · Stayed in January 2025
Verified reviewBeds were comfortable. Staff and housekeeping were excellent. Turned down service was an added treat. Free and secure parking. Private and tucked away. Close to shopping, great restaurants, etc.
Deluxe rooms were a little too small. No desk or chair to conduct any business. Had to get on a zoom call sitting on the bed. Our room smelled a little odd.
Dear Cassandra, Thank you for your thoughtful review! It's great that our comfortable beds, top-notch service, parking, and convenient location all impressed you. Rest assured that we've shared your feedback regarding our rooms with the rest of our team as well. It was an absolute pleasure to have you here, and we'd love to welcome you back soon. Sincerely, Luiz Reis General Manager
Dear Cassandra, Thank you for your thoughtful review! It's great that our comfortable beds, top-notch service, parking, and convenient location all impressed you. Rest assured that we've shared your feedback regarding our rooms with the res… Show more
Reviewed: 3 January 2025 · Stayed in December 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewReviewed: 6 December 2024 · Stayed in December 2024
Verified reviewReviewed: 24 November 2024 · Stayed in November 2024
Verified reviewReviewed: 23 November 2024 · Stayed in November 2024
Verified reviewSuper quaint hidden gem and oasis that is such a beautiful rendition of a Riad in Marrakech, Morocco. The staff was exceptional from check in to the bellman and bartender at Pink Cabana. The fresh coffee poolside on the morning along with the French press in the room was a wonderful touch.
I do think the grounds could be trimmed a little bit and sofa pads by the pool updated. The place was quiet Except my room which happened to border the famous The Nest bar. So I was hearing bass until 1130pm and attended for a conference. Just be sure to ask for a room not attached to the nest. I’m a light sleeper so this was a little bit of a bummer but hands down will be back again.
Dear Nicole, We always appreciate hearing from our guests. It's great to know that our quiet, beautiful property and delicious coffee helped make your visit memorable. Our friendly staff will also be glad you felt welcome while you were here. Thank you for your suggestions for improvement. We'll keep your comments in mind, and we hope to see you again soon. Sincerely, Luiz Reis General Manager
Dear Nicole, We always appreciate hearing from our guests. It's great to know that our quiet, beautiful property and delicious coffee helped make your visit memorable. Our friendly staff will also be glad you felt welcome while you were her… Show more
Reviewed: 23 November 2024 · Stayed in November 2024
Verified reviewReviewed: 22 November 2024 · Stayed in November 2024
Verified reviewLocation.
1) The $42 amenities added charge that wasn't mentioned when I checked in. At checkout when I asked what it was for, was told for parking and the ice tea in the office. Well, I don't drink iced tea and as for parking... The hotel is in the desert and there is free parking everywhere! Why charge for parking when the lot is uncovered, poorly lit and there is no security or attendants? This $42 daily charge I'm sure leaves every guest bitter as they exit. It's not only greedy and rude, but totally unnecessary to add onto an already high room rates. 2) The king rooms have hard wood floors with no rugs. So be prepared to be awakened all through the night if you have inconsiderate coffee-charged night owls wearing hard heels in the room above. 3) Breakfast, didn't have. Me and one other table, but waiter left me sitting forever before offering coffee or to take my breakfast order. Honestly it wasn't forever, it was just 10 minutes, but he was talking with the other patrons and it was breakfast time.
Dear David, Thank you for sharing your experience. We apologize for any confusion regarding the amenities charge and will review the communication to ensure clarity. We also appreciate your feedback on the room setup and breakfast service, and we will work on improving all areas for future guests. Sincerely, Luiz Reis General Manager
Dear David, Thank you for sharing your experience. We apologize for any confusion regarding the amenities charge and will review the communication to ensure clarity. We also appreciate your feedback on the room setup and breakfast service,… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified review