Reviews of Sandcastle Oceanfront Resort at the Pavilion 3 stars

staff allowed a drunk man to

There was no breakfast and we had to pay an extra fee for this shitty place

Everything

Room was filthy...tiki bar was never open...firepits not in use...all around shithole

Location was good , view was good, staff was amazing. Overall this was always my go to spot.

The I think It was the south towers are very very outdated. Rooms honestly look nothing like the pictures. Bathroom was a lot smaller than pictures displayed.

The location was all we liked.

Staff wasn't friendly, place was dirty and air conditioning didn't work on the 7th floor in the hallway. Pool, lazy river and hot tub was very nasyt!

Everything thing was terrible at this hotel

It was a mess trash everywhere,no running water in the toilet , carpet was dirty and ripped, kitchen cabinets were hanging off wall, everything was old , balcony doors was hard to open from the dirt in the track. Vent in bathroom was stopped up with dirt. It was totally a trashy place

Location

Everything in the room smelled, was not on a high floor so I could see the water, no ice machine in the building I was in. They told me I have to walk to the other building to get ice and did, but got there and there Ice machine was not working either. The fan in the bathroom did not work. When checking in the front desk was nasty. I asked to be moved to another room, they told me they were full. But my reservation was for a king bed, I got two beds.The freezer you could not get nothing in it bc it was full of frozen ice. Very not happy with my stay.l

Nothing

The furniture was destroyed, mold inside at window, 1 room was almost empty without furniture Neighbors were using drugs on balcony

Beach

Room had mold on the bed, dirty carpet, hair on sheets, hair in fridge, hair on stove, the guy that checked us in told me I would get back the full amount of $106.50 for reservation fee and sec deposit, I asked multiple times and he said yes I would get it back, when I checked out the lady told me that was not true, I would only get $50 back, I feel like I paid a lot more that I should have due to the condition of the room, when I was ready to check out I pulled my car to the front parking lot and there was 2 of the staff guys standing in the parking spaces, I turned my turn signal on to pull in and they gave me a very rude hand motion making me feel stupid and unwelcomed, I will NEVER stay at this hotel ever again!!!!!!!!!!!! I WILL BE POSTING A REVIEW ON THE WEBSITE OF THE HOTEL LETTING EVERYONE KNOW WHAT HAPPENED AND THE CONDITION OF THE ROOM AND THE HOTEL STAFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I've called and called bout getting my gun back and had no towels

The beach view, but it was a wasp nest in the balcony.

My recent hotel stay could have been better, but it did not meet my expectations. The experience started with a wasp nest on the balcony, which made it impossible to enjoy any time outside without the risk of getting stung. Inside, the carpet was visibly dirty, and there was rust and buildup on the vent cover, which made the room feel neglected and unhygienic. The AC unit was loose, affecting its performance and creating a rattling noise throughout the night. Adding to the discomfort, a noisy resident nearby seemed to have little regard for the peace of others. While hoping for a relaxing swim, I discovered that the pool was not even indoors, which was a letdown considering the cooler weather during my stay. To make matters worse, the access and exit doors to the hotel needed to be adequately secured, which made me feel uneasy about the overall safety of the premises. Despite all these issues, the stay was decent in some aspects, but overall, it fell below average. The combination of maintenance problems and security concerns significantly overshadowed any positives, leaving me with an overall impression of a place in need of serious improvement.

Great location

We didn’t have a working air conditioner. The refrigerator didn’t get cold enough. Didn’t have an ice bucket in the room.

I didn't like the staff, they always seemed to be angry and didn't care about our well-being. We weren't treated well. I booked two rooms and asked them to put one next to the other, but when I checked in they said it wasn't possible and put one room in the seventh and the other in the eighth. The pool was very dirty, the floor around it was ugly. The carpets in the hall were smelly and dirty. The bathroom in my room had a broken ceiling and was leaking water. When I arrived, the towels had strange stains on them and the bathroom didn't look clean.

Dirty swimming pool Smelly and dirty carpets Unhygienic bathroom, towels with strange stains, broken ceiling and leaking water No parking space The staff were always angry and didn't like to help. I waited 40 minutes in a huge queue to check in.

Everything was great

we loved the location!

the falling apart bath tubs with zero water pressure and no hot water- the stained and chipped doors- our door chip reader was broken we would have to swipe it 10-20 times each time to get inside. the pools aren’t taken care of and got more and more gross as the weekend went on