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  5. Reviews of Residence Inn by Marriott Buffalo Downtown

Reviews of Residence Inn by Marriott Buffalo Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

620 Delaware Avenue, Buffalo, NY 14202, United States

#14 of 53 hotels in Buffalo

Guests' Choice

Review Score

Based on 102 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    8.9

  • Facilities

    9.2

  • Staff

    9.1

  • Value for money

    8.7

  • Free Wifi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 9, 2025

    8.0
    Very Good
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Everything

    Comfortable and relaxing

    Stayed in July 2025

  • Reviewed: August 5, 2025

    9.0
    Nice hotel to stay
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The attitude of the staff may be better.

    The rooms were clean and spacious.

    Stayed in August 2025

  • Reviewed: June 27, 2025

    10
    Thank you.
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    None

    Everything

    Stayed in June 2025

  • Reviewed: June 19, 2025

    10
    NICE
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    N/A

    Nice hotel, good breakfast, and awesome staff.

    Stayed in June 2025

  • Reviewed: May 16, 2025

    10
    Quick Trip to Buffalo to Visit Buffalo State
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night

    Everything was great!

    The breakfast was very good, lots of options, area was well maintained.

    Stayed in April 2025

  • Reviewed: May 6, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night

    Hot food could have been hotter (it was lukewarm), but otherwise. Okay.

    Stayed in May 2025

  • Reviewed: February 9, 2025

    10
    Beautiful, up to date and extremely clean! Would definitely come again! Staff were really nice:)
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night

    Had a bit of trouble regulating the heat. Not sure if at first it wasn't working properly or I couldn't figure out how to use it but for the first 2 hours it was blowing cold air

    The Hotel Room was exceptionally clean and really modern and up to date. We really enjoyed our stay with my husband and kids.

    Stayed in February 2025

  • Reviewed: February 2, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in February 2025

  • Reviewed: September 17, 2024

    10
    We'll be back when in Buffalo.
    • Leisure trip
    • Group
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    We LOVED the ladies at the desk, so fun, friendly, & helpful. We also loved the breakfast variety. What a nice hot food selection. Wow!

    Stayed in September 2024

  • Reviewed: September 4, 2024

    10
    Wonderful
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints

    Everything

    Stayed in September 2024

  • Reviewed: August 27, 2024

    10
    Each time I visit Buffalo, this place by far is my go to place.
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds, Sofa Bed and Mobility Accessible Tub
    • Stayed 2 nights

    The price may have been a little cheaper; especially for those with disabilities. It is more than likely such people are on a fixed income.

    The accessible rooms were set up well for people with disabilities. The Continental Breakfast was delicious. The downtown location is my favorite because of the Historic buildings and its history.

    Stayed in August 2024

  • Reviewed: July 14, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Very CLEAN rooms!!! (And I’m extremely picky about that) The staff is very friendly and helpful. The breakfast was also very good with plenty of choices. I can’t say enough good things about our stay. Thanks to everyone at the Marriott for helping to make our family vacation so memorable.

    Stayed in July 2024

  • Reviewed: June 10, 2024

    10
    Great stay
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 2 nights
    • Submitted from a mobile device

    No complaints at all.

    Every member of the staff was friendly and helpful. Very positive happy staff. Room was very clean, as was the hotel in general. Landscaping was beautiful and well kept. Very welcoming to us and our dog. Continental breakfast was well varied and fresh.

    Stayed in June 2024

  • Reviewed: April 10, 2024

    8.0
    Very pleasant and relaxing
    • Leisure trip
    • Family with young children
    • King Studio with Sofa Bed
    • Stayed 1 night

    Good breakfast, clean & comfortable rooms. Friendly staff.

    Stayed in April 2024

  • Reviewed: March 5, 2024

    10
    Great weekend to see Sabres Hockey!
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed - Hearing Accessible
    • Stayed 2 nights

    Not thrilled with the neighborhood becoming more "sketchy". Not the same place it was 20 years ago. Maybe bump up security?

    This place has been my "go to" stop since coming to Buffalo in 2003 when it was still a Holiday Inn. Went to college at D'Youville so I know the area well. Always a pleasure to stay here.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    10
    it was good asf i had a blast with him
    • Couple
    • One-Bedroom Suite with Two Queen Beds, Sofa Bed and Mobility Accessible Tub
    • Stayed 1 night
    • Submitted from a mobile device

    the parking area

    the rooms

    Stayed in February 2024

  • Reviewed: February 28, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    I’ve stayed here twice and it’s an amazing hotel!

    Stayed in February 2024

  • Reviewed: January 28, 2024

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Great staff.

    Stayed in January 2024

  • Reviewed: November 26, 2023

    9.0
    Pretty good
    • Leisure trip
    • Solo traveler
    • King Studio with Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    The laundry room required quarters and breakfast was a bit underwhelming compared to other Residence Inn locations.

    Good location at Allentown. Relatively convenient with restaurants and a Walgreens nearby.

    Stayed in October 2023

  • Reviewed: November 26, 2023

    9.0
    A comfortable stay
    • Leisure trip
    • Couple
    • One-Bedroom Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 5 nights

    The breakfast was very good with a lot of choices and the seating area was very comfortable. The indoor pool was nice - clean and well appointed. Lots of fresh towels. The atmosphere in the lobby is cozy with couches and private little sitting areas

    Stayed in November 2023

  • Reviewed: June 26, 2023

    9.0
    Enjoyed this hotel. The staff were helpful and the place was cleaned.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    We loved the location.

    Stayed in June 2023

  • Reviewed: May 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    a little far away

    buffet was. great and coffee station

    Stayed in April 2023

  • Reviewed: May 3, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 2 nights

    The breakfast wasn't very good

    Stayed in April 2023

  • Reviewed: April 18, 2023

    9.0
    Always a pleasure.
    • Leisure trip
    • Couple
    • King Studio with Sofa Bed
    • Stayed 1 night

    Looked forward to having a drink when we got back from the Sabre game. Got back at 1030pm and found the bar dark and the lights out. Posted closing time was 11pm. Reception staff said the person at the bar hadn't had a customer in over an hour and closed early. I work in medicine and I have to stay until closing time whether I don't see a patient all day and one walks in at the last minute! Same should apply here!

    Our go-to destination when we travel to Buffalo. Have been staying here since I first came out to interview for PA at D'Youville in 2003. Even nicer since they renovated the building.

    Stayed in April 2023

Showing 1 - 25

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