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  5. Reviews of Hilton Phoenix Tapatio Cliffs Resort

Reviews of Hilton Phoenix Tapatio Cliffs Resort 3 stars

11111 North 7th Street, North Mountain, Phoenix, AZ 85020, United States

#76 of 144 hotels in Phoenix

Guests' Choice

Review score

Based on 458 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.5

  • Staff

    8.9

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 16 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    How expensive the drinks are for such a little cup by the bigger pools.

    The pools

    Stayed in July 2025

  • Reviewed: 11 August 2025

    8.0
    The pool was amazing and all the shuttle drivers were amazing!
    • Leisure trip
    • People with friends
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The bedding could have been better. The sheets had holes in them.

    The staff was helpful and courteous.

    Stayed in August 2025

  • Reviewed: 8 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night
    • Submitted via mobile

    Didn't like the pool guy folding umbrellas down while sun is still out and not asking

    Always a good place for a stay cation

    Stayed in August 2025

  • Reviewed: 22 July 2025

    9.0
    We will be back!!! Loved our stay!
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    It was clean, quiet, and comfortable.

    Stayed in June 2025

  • Reviewed: 21 July 2025

    7.0
    I would stay there again on a day they are not extremely busy to make our stay more comfortable.
    • Leisure trip
    • Family with young children
    • Signature Suite
    • Stayed 1 night
    • Submitted via mobile

    We never did get our extra towels or blankets. I had two rude staff members on the phone.

    I liked how one of the drivers was kind and willing to help us multiple times. The room I got was big and spacious. The multiple pools gave us options. This room did have hot water. Most of the staff was friendly. Over all good vibes.

    Stayed in July 2025

  • Reviewed: 14 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room was not clean and the girl working at starbucks inside the lobby has the worst customer service, i think her name is Amanda

    It is a nice property, great views, nice pools.

    Stayed in July 2025

  • Reviewed: 26 June 2025

    8.0
    Great stay. Had fun with the family. Would have given higher rating if the room was cleaner.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was dirty. The bottom of the tub and the floor of the bathroom. Trash found in the fold out couch. Although other than what was listed above the room seemed clean.

    Lots of pool options, felt safe, nice staff

    Stayed in June 2025

  • Reviewed: 24 June 2025

    9.0
    Great staycation
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Poolside
    • Stayed 2 nights
    • Submitted via mobile

    There wasn’t a bar tender or waiter/waitress that checked on the visitors at the adult pool to see if they needed anything, drinks food etc

    We loved that they had an adult pool

    Stayed in June 2025

  • Reviewed: 9 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room was warm at night. Parking was not ideal. Restaurant Pointe in Tyme the food was awful I would not try this restaurant while staying there. We had to send something back to have remade and it came back out the same way.

    Location was nice, room was clean, property was clean, the pool was so nice. Water was a nice temperature, cabana was nice. Staff was friendly

    Stayed in June 2025

  • Reviewed: 2 June 2025

    8.0
    Overall it was a lovely stay.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The Falls pool area. The pools located nearest the room were more enjoyable. It didnt feel nice enough to employ security but they had it anyway.

    We had a nice room and a nice view. Still, they can't compete with the Peak. It is cheaper tho. The falls pool area was meh. I sliced my toe really bad in the pool right off the bat and the place needs a power wash.

    Stayed in June 2025

  • Reviewed: 23 May 2025

    9.0
    quiet, easy to access and spacious room
    • Leisure trip
    • Couple
    • Signature Suite
    • Stayed 1 night

    parking is limited

    privacy and comfort

    Stayed in April 2025

  • Reviewed: 4 April 2025

    9.0
    Comfortable, clean and nice location
    • Leisure trip
    • Couple
    • One-Bedroom Standard King Suite
    • Stayed 2 nights

    Nothing really negative to say. The coffee maker in the room wasn't working right, but that was just a minor issue. There was quite a bit of noise at times from the pool areas and people walking by the room.

    Liked the location in the hills and away from the central part of the city. The room was clean and comfortable. The whole resort area looked nice but we only stayed for 1.5 days so weren't able to take advantage of the pools, golf, etc.

    Stayed in April 2025

  • Reviewed: 23 March 2025

    8.0
    It's a very impressive facility in a great location but it could use some updating.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights

    There was confusion when we checked in where we were charged the wrong amount and it took a while to resolve it. And many of the facilities seem a bit dated and could us some sprucing up.

    It is a remarkable property with units built into the hills, many of which with great views. They have a number of pools and other facilities to enjoy. Several good eating facilities as well.

    Stayed in February 2025

  • Reviewed: 10 March 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room with Bath Tub - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    The rooms do feel a bit older that you would expect for the price. But still great room, good space and comfortable.

    Food menu was a bit small, there weren’t as many options as we would expect. Staff was amazing, extremely polite. Its an amazing place to stay! Thank you

    Stayed in March 2025

  • Reviewed: 3 March 2025

    7.0
    Decent stay
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 2 nights
    • Submitted via mobile

    I was not a fan of the paper thin toilet paper and sandpaper towels. I guess I was expecting a little more luxury with these items, given the fact of the nightly rate paid. The parking was also challenging and hard to see at night with no lighting around. My husband and I had dinner on our last night at the point of view restaurant and paid $51 a plate for a fatty ribeye steak and overcooked vegetables.

    The staff was incredibly friendly and welcoming. Our room had a wonderful view of the pool area and mountains. Bed was really comfortable. Pool area had plenty of lounge chairs and wasn't too crowded.

    Stayed in March 2025

  • Reviewed: 1 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite - Poolside
    • Stayed 4 nights
    • Submitted via mobile

    Booking.com misrepresents the rooms available at the property. We booked a king suite with a king bed, queen bed and pull out couch which doesn’t exist at this resort. The resort did what they could to accommodate our needs. The problem was with Booking.com

    The pools were great and so are the restaurants!

    Stayed in December 2024

  • Reviewed: 29 December 2024

    9.0
    This place is a little gem in Phoenix. The location, staff and accommodations are excellent!
    • Leisure trip
    • Solo traveller
    • King Room with Bath Tub - Hearing Accessible
    • Stayed 2 nights

    The room, mattress, pillows, pools, restaurants were all excellent! I love this place and stay here often.

    Stayed in December 2024

  • Reviewed: 11 December 2024

    8.0
    Great location with lots of amenities but rooms needs to be updated and cleaned throughly
    • Leisure trip
    • Couple
    • One-Bedroom Standard King Suite
    • Stayed 1 night
    • Submitted via mobile

    Our room was a bit out dated and wasn’t as clean as we would’ve liked. Sheets had stains, garbage left in room from previous tenants and some smears on the walls

    Great location and beautiful grounds

    Stayed in December 2024

  • Reviewed: 5 December 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Standard King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The staff was lovely and very friendly and helpful. The facility is dated and worn around the edges. All in all it was a lovely experience there.

    Stayed in November 2024

  • Reviewed: 30 November 2024

    8.0
    Cool place for families. Good value, wish the hot tub wasn’t broken.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool was freezing, hot tub broken.

    Location, atmosphere, rooms are clean.

    Stayed in November 2024

  • Reviewed: 14 October 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Room didn't cool down enough

    Love the atmosphere

    Stayed in October 2024

  • Reviewed: 24 September 2024

    8.0
    Great area, staff and grounds excellent just value could offer more.
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    For the price tag and resort fees I expected at least some sort of complimentary breakfast - simple items nothing too extravagant. Maybe a discount on their buffet at least.

    Staff are excellent friendly and helpful. The grounds are very pretty and multiple pools and hours are great.

    Stayed in September 2024

  • Reviewed: 19 September 2024

    9.0
    Great customer service.
    • Leisure trip
    • Couple
    • One-Bedroom King Suite
    • Stayed 1 night

    AC went bad 12:00 AM and we were asked to move to new a room and we declined due to the lateness of the hour and this hotel was very accommodating.

    Stayed in September 2024

  • Reviewed: 14 September 2024

    9.0
    One night visit and wish it were more!
    • Leisure trip
    • Family with young children
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 1 night

    The lights were too bright in the bedroom and couldn't be dimmed as far as I could tell. Just a little love on the ambience would make it even better.

    The resort feels like the kind of place you could stay for a week, and I'm not the kind of person who wants to stay at a resort for a week. We went in September and there was hardly anyone there (a plus in my book), so we had one of the pools practically to ourselves. You can call to get a ride in a golf cart anywhere you need to go on the property, and someone arrives almost immediately upon request. The room service is good, and they don't price gauge you. The breakfast buffet is also good! Also not over the top expensive. Everyone we encountered, minus one woman, was so incredibly warm and kind. I did not expect to love this place so much. Just stayed for one night as a stopover on our way north. Will definitely be back. Oh, and bed and pillows were super comfy, too.

    Stayed in September 2024

Showing 1 – 25

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