7677 North 16th Street, Camelback East, Phoenix, AZ 85020, United States
#97 of 144 hotels in Phoenix
Guests' ChoiceBased on 715 hotel reviews
7.1Cleanliness
7.6
Comfort
7.6
Location
8.2
Facilities
7.3
Staff
8.3
Value for money
6.8
Free WiFi
8.5
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End of dialog contentReviewed: 24 August 2025
Jason
United StatesQuite expensive not to include breakfast. Reserved for 2 adults and two children, had to asked for more towels and bed sheets for pull out bed.
Good location to water park.
Stayed in August 2025
Reviewed: 28 July 2025
Miriam
United StatesPlaces is run down. Rooms have damaged and bathrooms mold.
Family time.
Stayed in July 2025
Reviewed: 28 July 2025
Elysia
United StatesHow many kids were unattended by parents. The lady who was working 4th of July at bar/ food counter at the pool with the lazy river was rude and disgusting. She was not being polite seemed upset bc I didn’t have cash for tip I was charging the room.
The swimming the lazy river
Stayed in July 2025
Reviewed: 23 July 2025
Elizabeth
United StatesWe checked in around 4, my family and I were getting ready to go to the water slides so it was about 4:30 when we got there about 5:45 they told everyone we had to be out by 6!!!! They were closing it down! Well we forgot to grab towels when we first came in so at the end I went up to the girl that was working I asked her for a few towels she told me no I don’t have any more! She was rude about it so my daughter’s boyfriend found some towels for my 4 year old and 10 year old. They don’t even have free coffee you have to buy coffee there too. The money we spend at a place like that at least offer free coffee and maybe stay open a little longer at the water park for families! We probably won’t be back there again.
It was nice
Stayed in May 2025
Reviewed: 21 July 2025
Yesenia
United StatesThey were doing construction 🚧 It was really noisy outside of our room and there was no parking.
The Waterpark was really nice and the hours to the pools are really good.
Stayed in July 2025
Reviewed: 20 July 2025
Farrah
United StatesI disliked that we stayed there while going under renovations. They need more customer service rides, as the River Waterpark and the Spa are far to walk. I also didn't like that there weren't more restaurants available in the area. We had to drive out. Food at the Hole in the Wall Restaurant was pricey and the drinks at the bar were as well. River Park water was hot.
We enjoyed the room size and the beds were comfortable. Great towels. Staff was friendly and helpful. Historical vibe.
Stayed in July 2025
Reviewed: 17 July 2025
Emilio
United StatesThe water in the lazy river was pretty warm, could be dropped a few degrees. Rooms are starting to show their age. Would have been nice to know beforehand there was construction going on in the resort.
Good size room and resort fee seemed worth it with access to mini golf and the water park. Bed was comfortable and A/C in the room ice cold.
Stayed in July 2025
Reviewed: 12 July 2025
Jennifer
United StatesThe heat and the ac only went to 65 but they didnt bring us up a fan. The elevator was a little scary
Friendly staff, good food, good size rooms
Stayed in July 2025
Reviewed: 9 July 2025
Erika
United StatesCheck in isn't until 4 and main pool closes at 6. Would be nice to be able to use facilities you pay so much for
Staff
Stayed in July 2025
Reviewed: 20 June 2025
Lunanights
South KoreaSome guest was "herbal smokers" but I will not hold that against the hotel for we all know people can be careless of others. Really not being a strictly hilton users it wasn't too bad. Just needs updating and for all the construction to be finished.
The room was spacious for a family of 3. Room was a little outdated, but clean. The room damped a lot of the outside noise. Loved the pool and lazy river. Staff was mostly friendly. Most guest were pleasantly and felt family friends. Would stay again in the future love the separation from the living area to the bed room. Also tv in the bed room and living room.
Stayed in June 2025
Reviewed: 12 June 2025
Jose
United StatesUnder construction so no gym. No basketball courts for the family.
Comfort. Clean. Pool.
Stayed in June 2025
Reviewed: 30 May 2025
Daniel
GermanyCould not find the breakfast
Stayed in May 2025
Reviewed: 20 May 2025
Nakosha
United StatesI asked for a high floor didn’t get it
It was decent the pool and staff
Stayed in May 2025
Reviewed: 18 May 2025
Tamara
United StatesA lot was down/closed for maintenance/remodels. Was looking forward to a pool side bar but was closed. The main lobby entrance was blocked off and there were not a lot of signs to direct where to go. Looks like they’re in the process but rooms could be updated.
It had a fun lazy river and easy to relax.
Stayed in May 2025
Reviewed: 15 May 2025
Corrine
United StatesThe pull out couch bed was very uncomfortable. A microwave would have been nice to have in the rooms, couldn't warm up our leftover meals, or my grand baby's bottles.
The pools and lazy river are great, our waitress at the lazy river was awesome, the food was also pretty good. The rooms are clean and spacious.
Stayed in May 2025
Reviewed: 9 April 2025
Erik
United StatesOn site dining options weren't great and maintenance of common areas could be better.
My kids really enjoyed the on site water park and all of the resort pools. Rooms were spacious and comfortable.
Stayed in February 2025
Reviewed: 7 April 2025
Stefania
United StatesThe property is old. The room smelt of mildew. I asked if they could help woth it. I was promised housekeeping to spray but they did not.
The price
Stayed in March 2025
Reviewed: 21 March 2025
Daniel
United StatesYou can tell it’s old. It’s in disrepute in places and definitely needs attention. The finer details are lost in the room as a result of the grandiose of the outside. Rooms are very basic for what you are paying. I’ve stayed in nicer Holiday Inn Express rooms. Also, you need to stop with the hidden fees when you get to the hotel. All Hilton properties seem to be notorious for this. And notoriously high hold fees. We are already paying an inflated rate for your premises. For this reason I probably wouldn’t be back.
The surroundings and the level of sophistication.
Stayed in February 2025
Reviewed: 5 March 2025
Glenn
United StatesBooking.com said that we would have two bedrooms one king bed on queen bedroom. This was totally misrepresented by your site. Site specifically said one king bedroom and one queen bedroom. The property did not even have a two bedroom suite, this resulted in our stay costing double our original cost. This was totally as a result of booking.coms misrepresentation. The hotel said that this was a frequent problem with you booking site.
Stayed in March 2025
Reviewed: 4 January 2025
Danielle
NetherlandsPrice Old furniture ,carpet, tiles in room The room itself isnot worth the amount of money you spend per night
The location is very nice. And the resort is a Nice size. The pools are fantastic. The room is basic and not worth that money. Also the Furniture and files on the floor and the carpet is all old. And doesnot fit Hilton hotels. The breakfast is fantastic and the stuff is great from the hotel and from the breakfast. The hotel is overpriced but I booked it for the Pools. My kids loved it.
Stayed in January 2025
Reviewed: 12 November 2024
Peter
United StatesNothing really, no view from the hotelroom, looked unto the roof of a big maintenance building
The pool
Stayed in November 2024
Reviewed: 30 October 2024
Lori
United StatesIt could have been explained a bit better with the “resort” fees. And, if you have “breakfast included” with your stay, just keep inquiring why your room is charged. Everything adds up
We stayed here for the water park. It didn't disappoint. It was fabulous! It closed early one day because they weren't busy enough and not enough staff. So, we were bummed we missed out a bit. We loved the on-site restaurants, spa and numerous walks. You don't need to leave the property if you don't want to. It's all here
Stayed in October 2024
Reviewed: 14 October 2024
Michael
United StatesN/A
Lazy river was so cool!
Stayed in September 2024
Reviewed: 10 October 2024
Paul
United StatesInitially the tv in the bedroom didn’t work at all and the tv in the living room was limited in what we could watch. After a day at the pool my grand kids needed something to help unwind. Luckily someone from corporate was able to get the tv in the bedroom replaced because the only other option was to pack up and move to another room.
Although it is an older property my grand kids enjoyed the pool, lazy river, and water slide.
Stayed in October 2024
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