Reviews of Renaissance Phoenix Downtown Hotel 5 stars
100 N 1st St, Downtown Phoenix, Phoenix, AZ 85004, United States
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Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat location - in the heart of down town
Not enough ventilation in room. Ac system does not reach where beds are located, woke up super sweaty
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewLocation
Staff, Room, Overall Experience
Dear Guest, We sincerely apologize for the unpleasant experience you encountered with our associates and for the concerns you had with our accommodations. We will address your remarks with the appropriate individuals to ensure a better guest experience moving forward. On a positive note, we are happy to see you liked our convenient location. Thank you again for your patience, and we hope we have a future opportunity to restore your confidence in us. Hotel Management
Dear Guest, We sincerely apologize for the unpleasant experience you encountered with our associates and for the concerns you had with our accommodations. We will address your remarks with the appropriate individuals to ensure a better gues… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewCheck-in was smooth and easy, Sylvia was great. I was travelling with a friend and she booked her room later than I did, but both front desk gals were great about putting us on the same floor at least. Hotel location in downtown is hard to beat, you are close to everything! Food, shops, coffee, clubs, etc. We just so happened to be staying during a Diamondbacks series game weekend and the Morgan Wallen concert so there were people everywhere but the hotel was busy but quiet, it didn't feel over crowded considering all the events. We actually picked this location because it was close to the comedy club we had traveled down to see Nurse John (tiktok superstar), within walking distance. Phoenix heat is never a joke, and the concierges were ready with ice cold mini water bottles whilst we checked in. Beds were comfy, bathroom was clean, water pressure in the shower was meh, décor was interesting given the history behind it. The lamp is something you all have to check out and see for yourself.
I'm not sure if I would say I didn't like it, I had just never experienced this, the public restrooms in the lobby have a very interesting sound. I believe the owners wife had an affinity for owls, so when you walk into the restroom you hear owl calls or whooing...I guess she has passed away and he wanted to highlight this in honor of her, which is a sweet sentiment. The water pressure in the shower was meh (it's a thing, getting all the shampoo out of your hair takes sooooo much longer if the pressure is terrible, may as well rinse it in the sink). I may have skipped over the part in the booking that says its Valet parking only, I wasn't upset, I love valet parking, and realistically the parking garage wasn't far, I could see someone though who in 115 degree heat having to lug the luggage from the garage to the hotel would be hazardous, guess that's why everything is on wheels nowadays. However, maybe making that more visible prior to booking would be helpful.
Dear Abby, It is wonderful to know that Sylvia made your check-in smooth and enjoyable, and we are glad we could accommodate you and your friend on the same floor. We also appreciate your kind words about our comfortable accommodations, beds, and downtown location. Being close to restaurants, shops, and entertainment is definitely a highlight, and we are happy you enjoyed your stay during such a lively weekend. Additionally, we value your feedback regarding the water pressure in the shower and public restrooms. It’s always heartwarming to hear how our little quirks resonate with our guests. We have also taken note of your suggestion regarding the parking details. Thank you for your review of Renaissance Phoenix Downtown Hotel, and we would love to welcome you and your friend back for another great stay. Hotel Management
Dear Abby, It is wonderful to know that Sylvia made your check-in smooth and enjoyable, and we are glad we could accommodate you and your friend on the same floor. We also appreciate your kind words about our comfortable accommodations, bed… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewThe ambiance, location and staff.
Noise from the other rooms or hallway, as my room was close to the elevator. The towels were stained.
Dear Valued Guest, We are pleased your overall stay was pleasant and that you enjoyed our decor and ideal location. We love reading wonderful comments about our associates, and we will be sure to share your kind words with our entire team. However, we apologize for the noise disturbance you experienced and the inconvenience it caused. In the future, please know our front desk staff is always available to help, including relocation whenever possible. Additionally, we have also noted your comment regarding in-room amenities. We will address this and appreciate you bringing this to our attention. Thank you for staying with us, and we hope to have another opportunity to provide you with a more tranquil and enjoyable visit. Kari Archer General Manager
Dear Valued Guest, We are pleased your overall stay was pleasant and that you enjoyed our decor and ideal location. We love reading wonderful comments about our associates, and we will be sure to share your kind words with our entire team. … Show more
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in March 2025
Verified reviewnothing
honestly it was a pretty miserable experience for me. I had accidently booked a stay here and at the Marriot on the same days. I tried to cancel the stay here but they were going to bill me for 1 night stay which was about $350. I then then figured I could stay there one night and just cancel the subsequent nights. I called customer service who recommended I speak with the hotel staff directly. When I went there, they told me they would charge me over $500 to cancel but I could stay there for 1 night for $600 or all 3 nights for $1500. The front desk guy kept going back to his manager and everytime he came back he would quote me a higher price...then it became $600 to stay for 1 night which I believe should be a criminal offense. This experience just negatively colored my entire experience and overshadowed anything potential positive attributes the hotel had which is why my overall score is low. I felt completely taken advantaged of. I will NEVER return. I ended up only staying for 1 night because cheaper to pay Marriot's cancellation fee. Their room was small, definitely not worth $600.
Dear Adenike, Thank you for taking the time to share your feedback. It is disheartening to hear that our cancellation policy and pricing structure led to such frustration. We strive to create a positive and accommodating environment for our guests, and it is clear we fell short in your case. Your concerns will be shared with our team to ensure a better guest experience going forward. We are grateful for your patience and hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Tracy Stoltz General Manager
Dear Adenike, Thank you for taking the time to share your feedback. It is disheartening to hear that our cancellation policy and pricing structure led to such frustration. We strive to create a positive and accommodating environment for our… Show more
Reviewed: 22 March 2025 · Stayed in March 2025
Verified reviewStaff was really friendly and accommodating. Room was great and the whole hotel was very clean and beautiful. Perfect location to downtown fun.
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 February 2025 · Stayed in February 2025
Verified reviewVery nice upscale hotel
The reservation agent billed me twice
Dear Victoria, Thank you for your review and for choosing our hotel. We certainly regret the issues you encountered with the billing, which led to a disappointing stay. If you made a reservation through a third party, prepaid booking site, you will need to make financial inquiries through them. They will be better equipped to assist you with the resolution. Your patience and understanding are greatly appreciated, and we hope you will consider giving us another opportunity to serve you better whenever your travels bring you back this way. Tracy Stoltz General Manager
Dear Victoria, Thank you for your review and for choosing our hotel. We certainly regret the issues you encountered with the billing, which led to a disappointing stay. If you made a reservation through a third party, prepaid booking site, … Show more
Reviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 27 December 2024 · Stayed in December 2024
Verified reviewExtra $42 for parking every day
Reviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe room was fine, no towel rack near sink but clean and met our needs
There for two full days, entire time two of four elevators not working with a fully booked hotel. Waited 15-20 minutes each time. Understaffed for amount of people there, and nothing done when I complained about dog barking as late as midnight and as early as 6 am. Won’t stay there again
Dear Michelle, We appreciate your taking the time to post a review, as we genuinely value our guest's comments and opinions. We do apologize for the issues with our elevators during your visit. We certainly understand your frustration and are sorry for the temporary inconvenience. We are also sorry for the concerns you faced due to the lack of staff during your stay. Your total satisfaction is our top priority, and we regret the inconvenience this caused. On a positive note, we are glad you liked your room. We would welcome an opportunity to provide you with an exceptional stay in the future. Thank you again, and we wish you all the best with your travels. Tracy Stoltz General Manager
Dear Michelle, We appreciate your taking the time to post a review, as we genuinely value our guest's comments and opinions. We do apologize for the issues with our elevators during your visit. We certainly understand your frustration a… Show more
Reviewed: 15 December 2024 · Stayed in December 2024
Verified reviewCleanliness
Dear Rogers, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent stay. We were delighted to read your wonderful remarks about how much you enjoyed our clean and comfortable accommodations. Thank you for sharing these comments with future guests. We look forward to welcoming you back soon! Tracy Stoltz General Manager
Dear Rogers, Thank you for choosing the Renaissance Phoenix Downtown Hotel for your recent stay. We were delighted to read your wonderful remarks about how much you enjoyed our clean and comfortable accommodations. Thank you for sharing the… Show more
Reviewed: 22 November 2024 · Stayed in November 2024
Verified reviewAn extremely scary and dangerous experience at the Renaissance Phoenix, the elevator suddenly dropped several floors until the brake activated, I was locked in between floors for a long time, firefighters had to come answer asked me to jump, I was afraid the elevator would start and hurt myself or worst. Poor elevator maintenance at a 5 star Marriott Hotel, not expected.
Dear Euclides, We value guest feedback; therefore, we thank you for taking the time to share yours. Regarding the incident with our elevator, we truly apologize for the distressing experience you encountered. Your feedback is concerning, and we're actively investigating this issue to ensure it is properly addressed and such instances are not repeated. Once again, we are genuinely sorry for this unfortunate incident and what transpired. We understand your frustration and are grateful for your patience. We hope to regain your trust in the future. Tracy Stoltz, General Manager
Dear Euclides, We value guest feedback; therefore, we thank you for taking the time to share yours. Regarding the incident with our elevator, we truly apologize for the distressing experience you encountered. Your feedback is concerning, an… Show more
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewReviewed: 29 October 2024 · Stayed in September 2024
Verified reviewReviewed: 21 October 2024 · Stayed in October 2024
Verified reviewGreat location
Weird smell in the bathroom. Smelled disgusting
Reviewed: 21 October 2024 · Stayed in October 2024
Verified reviewReviewed: 20 September 2024 · Stayed in August 2024
Verified reviewReviewed: 6 September 2024 · Stayed in September 2024
Verified reviewGreat location, lovely lobby and large room with a very comfortable bed
It was noisy in the room next door during the night , sounded like a party
Dear Manon, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We also appreciate you mentioning our prime location combined with our spacious and relaxing accommodations. However, we are sorry for the noise disturbances you experienced from nearby guests. We were not aware of these concerns during your stay; in the future, please know our front desk staff is always available to help, including relocation whenever possible. Thank you once more for choosing Renaissance Phoenix Downtown Hotel; we hope you will return whenever you revisit Phoenix. Tracy Stoltz, General Manager
Dear Manon, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding … Show more