I'm not sure if I would say I didn't like it, I had just never experienced this, the public restrooms in the lobby have a very interesting sound. I believe the owners wife had an affinity for owls, so when you walk into the restroom you hear owl calls or whooing...I guess she has passed away and he wanted to highlight this in honor of her, which is a sweet sentiment. The water pressure in the shower was meh (it's a thing, getting all the shampoo out of your hair takes sooooo much longer if the pressure is terrible, may as well rinse it in the sink). I may have skipped over the part in the booking that says its Valet parking only, I wasn't upset, I love valet parking, and realistically the parking garage wasn't far, I could see someone though who in 115 degree heat having to lug the luggage from the garage to the hotel would be hazardous, guess that's why everything is on wheels nowadays. However, maybe making that more visible prior to booking would be helpful.

Check-in was smooth and easy, Sylvia was great. I was travelling with a friend and she booked her room later than I did, but both front desk gals were great about putting us on the same floor at least. Hotel location in downtown is hard to beat, you are close to everything! Food, shops, coffee, clubs, etc. We just so happened to be staying during a Diamondbacks series game weekend and the Morgan Wallen concert so there were people everywhere but the hotel was busy but quiet, it didn't feel over crowded considering all the events. We actually picked this location because it was close to the comedy club we had traveled down to see Nurse John (tiktok superstar), within walking distance. Phoenix heat is never a joke, and the concierges were ready with ice cold mini water bottles whilst we checked in. Beds were comfy, bathroom was clean, water pressure in the shower was meh, décor was interesting given the history behind it. The lamp is something you all have to check out and see for yourself.

Stayed in July 2025

Extra $42 for parking every day

Stayed in December 2024

Weird smell in the bathroom. Smelled disgusting

Great location

Stayed in October 2024

It was noisy in the room next door during the night , sounded like a party

Great location, lovely lobby and large room with a very comfortable bed

Stayed in September 2024

Small rooms.

Very clean.

Stayed in August 2024

No microwave

Close, clean and friendly

Stayed in July 2024

Our room door did not close properly and we had to check it manually

All the services provided were very good

Stayed in July 2024

Rude bartender and the hotel food was really gross

Clean room. Very sweet staff

Stayed in March 2024

No convenience store close for purchasing items and food.

The hotel was conveniently located and the amenities were good.

Stayed in November 2023

Cleaning of the rooms could have been done a bit better, and more options on the breakfast menu.

Awesome service from Savanna, Brit and Zach (one to use, one to lose!!).

Stayed in August 2023

NA

Location and luxury

Stayed in July 2023

It was chaos when we arrived and when we left…everyone there for a concert. Had to stand in line for 45 minutes just to check-in, then when we were able to check-in, there were no rooms ready so we were told they would call us when one was available, we waited an hour! I had my husband go check and they had rooms ready but they never called to tell us like they said they would, the manager got us in a room quickly after, which was awesome and they didn’t charge us for the valet parking, which is about $50 a night. Needless to say, they need to be ready for big events cuz we missed an hour of our concert! Rooms are nice, beds are comfy, the only small inconvenience was that they didn’t change the body soap or conditioner in the shower which was no biggie, we were only there one night.

It’s in a convenient location, walking distance to Chase Field. Staff was very friendly and attentive and the place is very clean, the cleaning people were constantly walking around cleaning! Beds were super comfy!

Stayed in July 2023

Random $150 biohazard fee charged that was not in the Booking.com reservation

Great room, great location

Stayed in May 2023

suite room located at their roof top where events was held and noise heard thru the glass doors.

location

Stayed in April 2023

vehicle parking $49 per day. That fact omitted by Booking

very nice ambiance

Stayed in February 2023

rates were higher than normal

convenient location

Stayed in February 2023

It was disappointing that there was no mini bar or anything to drink in the room.

Property was nice and room size was good.

Stayed in December 2022

Nothing

Great location, staff and restaurants. Nice rooms.

Stayed in September 2022

The bar closed early for weekend hours. I would have rather stayed in the hotel and have drinks then walk elsewhere.

Stayed at the location for an event, which was a walking distance

Stayed in September 2022

Not enough ventilation in room. Ac system does not reach where beds are located, woke up super sweaty

Great location - in the heart of down town

Stayed in August 2025

honestly it was a pretty miserable experience for me. I had accidently booked a stay here and at the Marriot on the same days. I tried to cancel the stay here but they were going to bill me for 1 night stay which was about $350. I then then figured I could stay there one night and just cancel the subsequent nights. I called customer service who recommended I speak with the hotel staff directly. When I went there, they told me they would charge me over $500 to cancel but I could stay there for 1 night for $600 or all 3 nights for $1500. The front desk guy kept going back to his manager and everytime he came back he would quote me a higher price...then it became $600 to stay for 1 night which I believe should be a criminal offense. This experience just negatively colored my entire experience and overshadowed anything potential positive attributes the hotel had which is why my overall score is low. I felt completely taken advantaged of. I will NEVER return. I ended up only staying for 1 night because cheaper to pay Marriot's cancellation fee. Their room was small, definitely not worth $600.

nothing

Stayed in March 2025

Staff was really friendly and accommodating. Room was great and the whole hotel was very clean and beautiful. Perfect location to downtown fun.

Stayed in March 2025

The reservation agent billed me twice

Very nice upscale hotel

Stayed in February 2025

There for two full days, entire time two of four elevators not working with a fully booked hotel. Waited 15-20 minutes each time. Understaffed for amount of people there, and nothing done when I complained about dog barking as late as midnight and as early as 6 am. Won’t stay there again

The room was fine, no towel rack near sink but clean and met our needs

Stayed in December 2024