Reviews of Hotel Paradox, Autograph Collection 4 stars
611 Ocean Street, Santa Cruz, CA 95060, United States
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Reviewed: 30 August 2025 · Stayed in July 2025
Verified reviewThe pool
Loud noise in my room
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewLoved that they reimagined the old hotel. The front desk made from a huge piece of redwood was amazing. Comfortable beds. Good breakfast. Rooms were very quiet. In room coffee was good
Location was a little far from the boardwalk and the beach. Neighborhood not as nice as the hotel. Barn door to bathroom was a little difficult to operate and a little out of place with the vibe of the decor
Thank you, Molly, for your awesome review. We’re pleased to hear that you had a positive experience during your stay. It’s great that our comfortable rooms, renovated property, ambient decor, and in-hotel breakfast helped to make your stay more enjoyable. We look forward to seeing you again in the future.
Thank you, Molly, for your awesome review. We’re pleased to hear that you had a positive experience during your stay. It’s great that our comfortable rooms, renovated property, ambient decor, and in-hotel breakfast helped to make your stay … Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean. I really liked the breakfast at that place and the pool was nice, location is also great 5 minutes from all the spots.
The room is tiny for more than 2 people is hard to move around. I also dont like these restroom doors that slides and dont locks so everybody can hear what’s going on inside
We’re pleased to hear you enjoyed your stay overall. It’s great that our in-hotel breakfast, pool, and beautiful location made your time with us more enjoyable. We understand your frustration regarding the room size. Next time you stay with us, you can view rooms online ahead of time to get a better idea of their size prior to booking. We hope you’ll stay with us again next time you visit the area.
We’re pleased to hear you enjoyed your stay overall. It’s great that our in-hotel breakfast, pool, and beautiful location made your time with us more enjoyable. We understand your frustration regarding the room size. Next time you stay with… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewcool hotel
WAY overpriced
Hi, Bill! We’re pleased that your stay was okay overall, but we regret that you felt you didn’t get a good value booking with us. We offer competitive rates for the area we’re in, the amenities we offer, and the excellent service our team provides.
Hi, Bill! We’re pleased that your stay was okay overall, but we regret that you felt you didn’t get a good value booking with us. We offer competitive rates for the area we’re in, the amenities we offer, and the excellent service our team p… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe artwork and the vibe was very Santa Cruz.
I expected more because it was part of the Marriott collection. We felt very unsafe in the neighborhood. We walked to a grocery store, six minutes away, and walked through several groups of homeless people, some drinking, some doing drugs, and walked a longer completely different way, so we wouldn’t have to go past the same people. I understand that homelessness is a problem, but it was unnerving. The wallpaper was peeling off the wall in the bathroom, the coffee hasn’t been restocked, and one of two elevators weren’t working so the wait time was more than expected. Paying for parking should be stated with the reservation and by the employee at the front desk. It was a surprise to be charged $56 on top of the cost of the room.
Hi, Lynne, thank you for your feedback. We regret that your experience was not up to your expectations. We strive to provide a comfortable, welcoming atmosphere for all guests, and we understand that location is part of this equation. Our property is in a prime location in the heart of Santa Cruz, where we pride ourselves on a beautiful blend of natural and urban surroundings that capture the area perfectly. Though seeing those less fortunate can be unnerving, it is unfortunately something we are unable to control and something that has not posed any threat to our property or those staying with us. If you have any concerns about the surrounding area during your stay, you are welcome to speak to our staff for assistance on the best way to get to any store, restaurant, or attraction nearby. We hope you’ll consider staying with us again next time you’re in Santa Cruz.
Hi, Lynne, thank you for your feedback. We regret that your experience was not up to your expectations. We strive to provide a comfortable, welcoming atmosphere for all guests, and we understand that location is part of this equation. Our p… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewCommon areas were cute
Bed had a bug upon arrival, there was mold/mildew on the ceiling in the bathroom to the point you can see where the paint was bubbling, there was a fluorescent bulb in the actual shower that did not even have a cover over it for safety. I was double charged. The shower would fill up with water and not drain properly.
We appreciate your feedback, Brittany, and we’re pleased you enjoyed the look and atmosphere in our common areas. We regret that some of your experiences were not up to standard. We take pest control concerns and any concerns of cleanliness very seriously, so we have forwarded your comments to the correct team members for immediate investigation. Rest assured, we have strict procedures in place to prevent any pests, including working with a professional pest control company. Additionally, stringent housekeeping protocols help to ensure a clean, comfortable room for each guest. If you feel there was a billing error, please contact us directly so we can discuss your bill with you in detail. We hope you’ll consider booking with us again in the future and offer us the opportunity to give you a better, more enjoyable experience.
We appreciate your feedback, Brittany, and we’re pleased you enjoyed the look and atmosphere in our common areas. We regret that some of your experiences were not up to standard. We take pest control concerns and any concerns of cleanliness… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewModern and lively. The DJ by the pool was great, and we liked that this finished at 6pm also. It felt like a great family friendly hotel.
Thank you for your glowing review, Jennifer. We’re pleased that you enjoyed our modern and lively atmosphere. It’s great you had the opportunity to enjoy the hotel pool and poolside DJ. We hope you’ll book with us again in the future.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewGreat on the inside. Rough around the edges. I think it was overpriced by a lot!
Location.
Hi, Kelly, thank you for your feedback. We’re pleased that your overall stay was positive, but disheartened to hear some aspects weren’t up to standards. We regret any inconvenience you experienced and hope you will give our hotel another chance in the future.
Hi, Kelly, thank you for your feedback. We’re pleased that your overall stay was positive, but disheartened to hear some aspects weren’t up to standards. We regret any inconvenience you experienced and hope you will give our hotel another c… Show more
Reviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe hotel is nice, the room was very spacious, confortable. The location is great, walking distance from very nice neighborhoods and shopping locations
The price is way too expensive for a hotel of this style
Hi, Francine, thank you for your review. We’re pleased to hear you found your room to be comfortable and enjoyed the location of the property. We regret you were unsatisfied with the pricing. Our price point is comparable to similar properties in the area and reflects the spacious rooms, prime location, and amenities offered by the hotel.
Hi, Francine, thank you for your review. We’re pleased to hear you found your room to be comfortable and enjoyed the location of the property. We regret you were unsatisfied with the pricing. Our price point is comparable to similar propert… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewComfortable beds, nice pool and lounge areas.
The area around the hotel feels very run down with lots of tramps in the nearby park and on the streets. We didn’t feel comfortable walking into town in the evening and chose to take a taxi. The hotel is a little far out from the boardwalk.
Thank you for your honest feedback. We’re glad you found your room and bed to be comfortable, and also enjoyed the pool and lounge areas. We understand your frustration with the area surrounding the hotel, but unfortunately, we are unable to control what happens or who frequents the area outside of our property. We hope you’ll consider booking with us again in the future.
Thank you for your honest feedback. We’re glad you found your room and bed to be comfortable, and also enjoyed the pool and lounge areas. We understand your frustration with the area surrounding the hotel, but unfortunately, we are unable t… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewThe rooms & the pool is really nice!
No continental breakfast, we tried eating at the restaurant the first morning & spent $80 for 2 breakfasts and a kids breakfasts for none of us to eat even half of it! The only thing that was slightly good was the toast and even then it was borderline burnt. Definitely plan on eating elsewhere if you stay here!
Thank you, Koby, for your comprehensive feedback. We’re pleased that your overall experience with us was enjoyable, and that you enjoyed both your room and the hotel pool area. We regret that the breakfast experience at our hotel restaurant wasn’t what you expected. We hope to see you back again next time you visit the area.
Thank you, Koby, for your comprehensive feedback. We’re pleased that your overall experience with us was enjoyable, and that you enjoyed both your room and the hotel pool area. We regret that the breakfast experience at our hotel restaurant… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNothing really it was subpar
Staff signing us in was so confusing and did not even show us where the elevator was… Sink was clogged facility was pk all the pool chairs had dirty gross covers on them- Staff told us walking around barefoot was sketchy because there is needles from drug addicts Just dissapointed on how much i paid to stay in a “4 star” hotel. Phones didn’t even work in the rooms- honestly gove this place at MOST a 2.5 star hotel vibe.
We regret that we were unable to offer you a more enjoyable experience. We take guest feedback very seriously and have forwarded your comments to the appropriate department for further investigation. We encourage you to contact us directly to discuss your stay in more detail. We want to assure you that our team takes extensive measures to ensure that hazards, such as those you mentioned around the pool, are prevented. We appreciate your honest feedback and hope you’ll consider booking with us again to allow us to offer you a better overall experience.
We regret that we were unable to offer you a more enjoyable experience. We take guest feedback very seriously and have forwarded your comments to the appropriate department for further investigation. We encourage you to contact us directly … Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewGreat vibe, lobby and pool
Clear communication re breakfast (which was included in Booking but not clear on Site)
We’re pleased to hear you had an overall enjoyable stay, and that you appreciated the hotel’s pool, lobby, and overall vibe. We regret any inconvenience you experienced regarding breakfast, but unfortunately, we are not always able to control what may or may not be properly disclosed on third-party sites. We hope you will stay with us again in the future.
We’re pleased to hear you had an overall enjoyable stay, and that you appreciated the hotel’s pool, lobby, and overall vibe. We regret any inconvenience you experienced regarding breakfast, but unfortunately, we are not always able to contr… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe lobby! Great for remote work. The staff were great!
The pillows were a bit lumpy. The barn door on the bath does not
We appreciate your feedback and are pleased to hear your overall experience was positive. We would love to welcome you back again in the future.
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewbooking.com are thieves../ plain and simple everyone who didn’t book with you paid less than half of why i paid.. u are thieves.. GFU
booking.com GFU